ModMed vs Petal Physician Scheduling: Which is a better fit?

Its easy to use, intuitive, and robust; support is excellent, the company is responsive, and constantly improving the software.

This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it.

The online training was great and timely (we fit the sessions within a month and this gave me time to spare for going online in time for October 2012). Customer service has also been wonderful.

I have reported this to the company but have only been told that it is being "looked into. I am very concerned that this information from the old paper charts has been lost.

Overall, they are pretty reliable and their system works really well with our PM system, so win win all around.

Although there was an attempt to be organized, it fell a little short. I also hated the bridging errors we would get from EMA to our billing software.

The benefit of going paperless is amazing and streamlines the front and back office to work together for quality patient care.

When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.

I like the ease of use and the way the schedule is set up to be very simple and appealing. It is an excellent product.

I HATE that I can't use the app - not even to see my current planned work shifts plan when I am offline. You HAVE to be online (4g or WiFi) to use it.

The UI and functions for schedule maintenance are easy to use and looks clean. The ability manage the schedule and customize without the need for help desk has improved.

Sometimes the software is difficult to use on an iPhone and I have had a couple problems switching shifts.

Layout, accesibility, ability to transfer tasks to other colleagues with ease. I also appreciate having access to all of my colleagues' contact information in order to facilitate communication.

Unsure if able to push shifts to mobile device (e.g. google calendar). On screen guides are a pain and difficult to get rid of (e.g. guides show up all the time, not just once).

I like the phone app, it is reliable and easy to view. I have found trading shifts and accepting requests for trades to be an easy process.

Otherwise i have to click on each individual to see if they are free - incredibly painful. I usually end up getting our Petal manager/scheduler to make the changes because it is otherwise so hard.