ModMed vs ALICE Receptionist: Which is a better fit?

Despite the simplicity of the design, this software is an extremely powerful tool and does an amazing job at capturing every aspect of patient care.

This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it.

The online training was great and timely (we fit the sessions within a month and this gave me time to spare for going online in time for October 2012). Customer service has also been wonderful.

I have reported this to the company but have only been told that it is being "looked into. I am very concerned that this information from the old paper charts has been lost.

Its easy to use, intuitive, and robust; support is excellent, the company is responsive, and constantly improving the software.

Although there was an attempt to be organized, it fell a little short. I also hated the bridging errors we would get from EMA to our billing software.

Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye.

When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.

Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.

The only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in.

We are fairly new but we are really enjoying our Alice Receptionist. It is a great alternitive to having someone greet our guests and gives a WOW factor when someone walks in to our office.

No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.

The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.

Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.

The setup was super easy and the directory is simple and clean.

That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone.