ModMed vs Remedly: Which is a better fit?

Its easy to use, intuitive, and robust; support is excellent, the company is responsive, and constantly improving the software.

This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it.

The online training was great and timely (we fit the sessions within a month and this gave me time to spare for going online in time for October 2012). Customer service has also been wonderful.

I have reported this to the company but have only been told that it is being "looked into. I am very concerned that this information from the old paper charts has been lost.

Overall, they are pretty reliable and their system works really well with our PM system, so win win all around.

Although there was an attempt to be organized, it fell a little short. I also hated the bridging errors we would get from EMA to our billing software.

The benefit of going paperless is amazing and streamlines the front and back office to work together for quality patient care.

When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.

The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn.

John J

Owner, Medical Director

They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics.

The on boarding team treats you like family and is vested in the growth of your practice from the get go. The platform is constantly improving and add customization and partnerships.

Lack of functional app for the i phone. We can access it on our phone but it is extremely cumbersome to use.

Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.

This is confusing for patients to know exactly how much an item cost before tax.

The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service.

However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details.