ModMed vs MediOffice: Which is a better fit?

Its easy to use, intuitive, and robust; support is excellent, the company is responsive, and constantly improving the software.

This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it.

The online training was great and timely (we fit the sessions within a month and this gave me time to spare for going online in time for October 2012). Customer service has also been wonderful.

I have reported this to the company but have only been told that it is being "looked into. I am very concerned that this information from the old paper charts has been lost.

Overall, they are pretty reliable and their system works really well with our PM system, so win win all around.

Although there was an attempt to be organized, it fell a little short. I also hated the bridging errors we would get from EMA to our billing software.

The benefit of going paperless is amazing and streamlines the front and back office to work together for quality patient care.

When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.

I have to say my experience with MediOffice has been excellent. The team have been extremely supportive and understanding and helped me with any queries I have had and very quickly.

Some bugs to sort at the beginning with logging out, use of mobile app not working optimally etc, setup of invoicing cumbersome I guess due to healthcode rather than app.

Customer support is amazing. We like the diary, the link with TrustHealth, ease of use, look of the user interface, that we ask for functions and MediOffice say they will consider integrating them.

So far I have not come across anything that poses a problem with how I use the system.

Moving over to medioffice as a company has been very easy, the IT/admin support has been fantastic and any questions we have had have been answered promptly and effectively.

It is a minor inconvenience that you cannot always create shortfall letters whilst allocating a bulk payment when insurers have paid £0 towards an invoice.

The switch over was easy with 15 years of private patient data moved over seamlessly. The platform is intuitive and user friendly, requires less "clicking" to achieve the desired functions.

I have looked at management systems over the years and either found them very difficult to use or very expensive, but MediOffice is ticking the boxes at the moment.