# ModMed Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ModMed Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more. Source: https://www.capterra.com/compare/124590-252074/EMA-vs-eBlu-Solutions --- # ModMed Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ModMed ## What is ModMed? With real-time video chat via the patient portal or APPatient™, ModMed® Telehealth 2.0 allows physicians to see patients remotely. Providers can screen emergencies, provide care, perform follow-ups, and review prescriptions—all while documenting in cloud-based EMA® EHR, designed with a built‑in AI‑powered ambient listening solution. Telehealth supports mobility-limited patients and helps reduce unnecessary visits. ## What is ModMed used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Dermatology EMR](https://www.capterra.com/dermatology-emr-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Overall rating Based on 363 user reviews Reviews sentiment Positive 88% Neutral 5% Negative 6% Pros & cons User-friendly workflow and learning Streamlined system navigation experience Challenging billing and insurance processes Frequent technical glitches and delays Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ModMed alternatives Highest Rated [4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month [4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month [4.4 (618)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/124590/EMA/alternatives/) ## Who uses ModMed? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons User-friendly workflow and learning 91% positive reviews out of 112 Most users report ease of use allows faster onboarding, reduces training time, and improves patient care efficiency. Tracy K Office Manager, 11 - 50 employees. "It has made charging patients so much easier. Because of the ease, you can spend more time focusing on patients and less time in an iPad." Challenging billing and insurance processes 58% negative reviews out of 45 Some users report billing and insurance tasks are cumbersome, with slow support, confusing reports, and recurring payment issues. Samar E Patient Coordinator, 5,001 - 10,000 employees. "improvements with uploading insurance cards and is very slow at times when checking insurance eligibility" Streamlined system navigation experience 94% positive reviews out of 35 Most reviewers find navigation intuitive, enabling quick access to information and efficient task completion. Frequent technical glitches and delays 79% negative reviews out of 42 Most users comment on recurring bugs, system slowdowns, and unresolved technical problems disrupting daily operations. Tara S Medical Assistant, 51 - 200 employees. "Frequent glitches and error codes could be improved" Specialized dermatology practice tools 90% positive reviews out of 30 Most reviewers describe dermatology features as comprehensive, supporting efficient charting and tailored workflows for specialists. Bonnie M FD Supervisor, 11 - 50 employees. "works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.9 (152) 92.11% of 152 reviewers that rated this feature as important or highly important With this capability, you can ensure patient privacy and data security, which reviewers say is essential for medical records. Users think ModMed makes HIPAA compliance straightforward, helps protect sensitive information, and provides clear notifications about compliance status. Charting 4.7 (145) 92.41% of 145 reviewers that rated this feature as important or highly important ModMed offers intuitive charting that helps you quickly document and access patient information. Reviewers appreciate the ease of navigation, customizable templates, and the ability to add attachments, though some mention a desire for more customization and faster workflow. E-Prescribing 4.6 (98) 89.80% of 98 reviewers that rated this feature as important or highly important You benefit from efficient electronic prescribing, allowing quick and easy medication orders. Reviewers appreciate the straightforward process and broad pharmacy database, though some find sending controlled and non-controlled prescriptions together challenging and wish for fewer steps. Patient Records Management 4.7 (98) 87.76% of 98 reviewers that rated this feature as important or highly important It gives you centralized access to all patient records, making retrieval and organization simple. Some users say it’s easy to find and share records, but a few mention limited customization and occasional clunky integration with attachments or other modules. Insurance Eligibility Verification 4.4 (86) 89.53% of 86 reviewers that rated this feature as important or highly important This aspect helps you verify patient insurance quickly and accurately, saving time during check-in. Reviewers indicate bulk eligibility checks and user-friendly reports are valuable, but some note not all insurance plans are supported and occasional inaccuracies occur. Patient Portal 4.5 (78) 80.77% of 78 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. ModMed 106 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Use AI to convert voice into text automatically Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers ModMed offers intuitive charting that helps you quickly document and access patient information. Reviewers appreciate the ease of navigation, customizable templates, and the ability to add attachments, though some mention a desire for more customization and faster workflow. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Securely transfer, access, exchange, integrate or use data with different providers or systems Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. Alter the layout and content of dashboards Assembly of graphs and charts for visualizing and tracking statistics/metrics Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Electronic storage of drug information such as name, brand, appearance, etc. You benefit from efficient electronic prescribing, allowing quick and easy medication orders. Reviewers appreciate the straightforward process and broad pharmacy database, though some find sending controlled and non-controlled prescriptions together challenging and wish for fewer steps. Transfer of data from one computer system to another Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Software specialized for dermatologists Intended for medical use such as diagnosis, treatment, and consultation For obstetrics and gynecology (OB/GYN) practices For medical practices that specialize in the diagnosis and treatment of eye disorders Specialized software for Orthopedic practices Designed for pain management practices & departments Intended to be used by podiatrists Intended to be used by urologists. To scribe and interpret the written words received from online or offline inputs With this capability, you can ensure patient privacy and data security, which reviewers say is essential for medical records. Users think ModMed makes HIPAA compliance straightforward, helps protect sensitive information, and provides clear notifications about compliance status. Information, data and reports that are being tracked over time Support for uploading and retaining image files in the cemetery records database Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes This aspect helps you verify patient insurance quickly and accurately, saving time during check-in. Reviewers indicate bulk eligibility checks and user-friendly reports are valuable, but some note not all insurance plans are supported and occasional inaccuracies occur. Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Store and view prior invoices for each account/client Laboratory test results Enable businesses to implement machine learning algorithms on business data such as sales and revenue Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider A library of medical terms, abbreviations, definitions, and meanings Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Process and analyze human language in text or audio form Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Certified for healthcare IT products based on the results from ONC-ATL Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates In-person, onsite registration Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. It gives you centralized access to all patient records, making retrieval and organization simple. Some users say it’s easy to find and share records, but a few mention limited customization and occasional clunky integration with attachments or other modules. Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Ability to record, store, update, and retrieve information Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Train your system to interpret and transcribe voice messages Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Meet with patients remotely Sample files or documents that could be customized as needed or used as is Create treatment plans that document interventions and outcomes to track patient progress Connect with meeting participants remotely over video Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (362) 4.4 Based on 362 reviews ## Pricing Value for money 4.3 (253) ### Starting price Free trial not available Value for money 4.3 (253) 4.3 Based on 253 reviews ## Integrations [ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Klara](https://www.capterra.com/p/203066/Klara/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ Phreesia](https://www.capterra.com/p/131633/Phreesia/)[ SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)[ Documo](https://www.capterra.com/p/197267/mFax/)[ Curogram](https://www.capterra.com/p/232966/Curogram/)[ Relatient](https://www.capterra.com/p/183345/Relatient/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (357) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (357) 4.2 Based on 357 reviews ## User reviews Overall rating 4.4 Based on 363 reviews Filter by rating 5(229) 4(84) 3(26) 2(7) 1(17) Mentioned topic Sorted by most recent MA Michelle A. Director Hospital & Health Care ### "Mod Med Updated Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 My overall experience is very positive. Our customer success manager is extremely helpful and the support teams are great. MIPS was a new process for me and the MIPS advisor we had was amazing! Pros The improvements and capabilities that they continue to provide to enhance the users experience. Its a very easy software to use and maneuver in. Cons I still feel like the reporting capabilities can be improved to where they are more customizable without errors. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reasons for choosing ModMed Pricing, ease of use ease of implementation with providers and staff Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thank you so much for your thoughtful review. We're delighted to know our efforts are making a positive impact, and we appreciate you taking the time to share. AF ana f. medical assistant Medical Practice ### "best EMR system i have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 29, 2025 it has been a wonderful experience with modmed. It is an easy system and the codes are made while note is comepleted. Pros how easy it is to use, how the note is built from just clicks, the codes are included and not is built easy. Cons does not save if more than 2 people in chart, We cannot complete path log from chart on tablet, we have to use actual computer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 31, 2025 We greatly appreciate your review. We strive to provide excellent service and appreciate the time you took to share your experience with us. SK SC K. Staff MD Medical Practice ### "Modmed - Worst EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 1, 2025 WORST EMR that I have ever used: compared to EPIC, Eye MD and All Scripts. 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes Pros comprehensive pre-written discussions about diagnosis. Workflow tab is helpful to view clinic flow. Code tab to review charts is helpful, unless you want to review more than 1 day. Cons 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes 4) Very Poor response from Modmed to make corrections Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 7, 2025 We're sorry to learn about the challenges you've encountered. We would appreciate the opportunity to look into this. Could you please email us the details at responseteam@modmed.com? MU Maria U. OFFICE MANAGER Medical Practice ### "Use at your own risk. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 29, 2025 The only good thing about this experience was the trainer \[sensitive content hidden\]. She was very helpful even though I expressed multiple times how much I hated this system. Pros Nothing!, Going from Exscribe to MOD MED is a joke. They lied about initial pricing, I was quoted a completely different price. I feel like I was sold on a program that is nothing like what we are using. Not Orthopedic friendly! Cons My provider is older and using this system was suppose to be much easier but it is not. We still don't have any of our files transferred over. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2025 Thank you for letting us know about this. We want to work with you to understand what happened. Please contact us at responseteam@modmed.com so we can follow up. SK Sarah Kate H. Human Resource Manager, Administrative Assistant Hospital & Health Care ### "We enjoy ModMed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 September 23, 2025 Overall, we really enjoy the functionality of ModMed. We like that it is web based and we seem to not have too many issues with it. Pros Our practice works out of two separate EMR systems so we are able to see functionality out of both systems and compare. We love ModMed and wish they offered Cardiology so we could switch all of our practices over to just ModMed. We currently use it for Dermatology and Allergy & Asthma. The practice management side is extremely user friendly. As I work on the Administrative side, I cannot personally speak for the Clinical side but our physicians seem to think it is user friendly and are happy with their purchase. Cons Customer support could use some work. It seems when we have some issues, it is extremely difficult to get someone to speak with you directly on the phone rather than by email. This delays fixing things. Switched from [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Another practice recommended due to the advanced functionality compared to the other system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2025 Sara Kate, we're so happy you're enjoying ModMed's EHR. Thank you for sharing! MW MARK W. CEO and Physician Medical Practice ### "Any program but this one." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 30, 2025 Terrible, frustateing as all heck. I think that I feel more betrayed then anything. I lecture at several seminars and bring my Ipad with me. Sometimes hundreds of students or other physicians see this glich with the Dragon issue during my case presentations. They must have lost thousands of potential doctors at this point. They still will not fix the issue. I just really really fell ripped off. Pros NOTHING!!! Absolute the most frustating program ever used in my career. In the beginning you are excited and promised the world. I think a few problems actually were corrected. I think that maybe the company just became to big or something. Frustation grew as gliches became more and more. Now every phone call with tech support is promising. They are friendly for sure. The techs actually act suprised (I think) that the issues have not been fixed and promise they they personally are going to get right on this. Nothing EVER comes of it. Cons Glich after glich after glich. I spend my entire day dodging gliches--costing me hours per day. After being promised for a year (at this point you have so many AR's you cant back out and are trapped), nothing ever get fixed, plus you are charged for the portions of the program that are non-operating. I have been so patient. Its not fair. They sell the hell out of you on something that just is not there. I have paid for Dragon medical on the App., for I use an Ipad. Your curser jumps all over the place with every word said. You have to stop with ever second word to replace your curser to resume dictating. Over a year and a half they have been promising a fix. I pay an extrta 100 dollars per month that they will not take off of my bill fort this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2025 Hi Mark, Thank you for your review and for taking the time to share the details of your experience. We always aim to deliver a great experience and regret that we missed the mark in this situation. Our relationship with our customers is incredibly important. We appreciate you making us aware of your ongoing frustration. RD Rinchen D. Lead medical assistant Medical Practice ### "Mod med opinion " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 24, 2025 My overall experience with modmed has been amazing. Using it constantly daily has made my role easy. Pros Mod med is an amazing and easy platform for documenting a visit. It’s interesting how you can make templates on it making charting so much easier Cons When working in a medical office it can be difficult or frustrating when ever the site is down. When the site is down we have to switch to paper style Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2025 We value your feedback, Rinchen! Thank you for taking the time to leave us a review. DJ David J. optometrist Hospital & Health Care ### "ModMed review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2025 I have used it for a few years and found it easy to use, although PC version is different and takes more getting used to Pros This EMR allows IPAD usage which allows me to face patient with data in front of me. Modmed is also ophthalmology specific. Cons PC version more difficult to use. The format is significantly different than the IPAD version, unless this has been changed recently Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2025 We appreciate your feedback, David. Thank you! NJ Norelle J. DR E-Learning ### "Modems is Wonderful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 14, 2025 Love it, Plenty useful updates. I was using paper charts until hearing about mod med from a immediate friend. There way to many updates. Some of the features are irrelevant. Cons There way to many updates. Some of the features are irrelevant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2025 Thank you for taking the time to leave us a review, Norelle. We are always looking to improve our product experience and your feedback is helpful. BM Bonnie M. FD Supervisor Hospital & Health Care ### "ModMed is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 12, 2025 works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical. Pros We use the PM & EHR portions and they are a seamless together! Cons cosmetic packages aren't a smooth process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2025 We value your feedback, Bonnie! Thank you for taking the time to leave us a review. 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