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Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more.
Tebra is the leading practice automation solution for independent practices that integrates seamlessly with 3rd party products.
I can send appointment reminders, enter notes, send claims, and manage my personal calendar with ease. I also have a great appreciation for my rep. I only ever talk or email him and he is a gem.
The biggest challenge that I face with this tool is the lack of reporting. There are a few reports that are readily available, but sorting and information available is limited.
I love this software because it ease takes less time for training new employees, does a fantastic job of client interaction, i.e. client portal capabilities, and chart organization.
In all honesty, I cannot think of any negative features of the software. If I'm having trouble with anything its only because I haven't referenced the help menus, which always answer my questions.
The customer service is phenomenal and responsive. I love that the developers are open to hearing suggestions/wishes and consistently improving their product to meet user requests.
Initial setup of insurance billing, and all the billing software is difficult to understand. Difficult to bill insurance.
It is intuitive and easy, comprehensive, great customer service, fair price, constantly improving and clients love it.
Things like, crisis, client contact, groups, case management, peer support specialists, and prescribers, are no billable due to the documents that are tied to invoices/ claims.
I have had a fantastic experience with Kareo. The sales team and implementation team have been incredibly responsive and helpful.
Your system will go down in the middle of your clinic and you have no recourse. During a particularly bad couple of days of no and/or unusably slow service, we had no choice but to close our office.
We couldn't be more pleased on performance and ease of use. The highly competitive rate, month to month no contract, and no large upfront costs or maintenance fees are all excellent features as well.
This product is pretty universally know as being terribly in the billing community. You will run into problems and it will interfere with your revenue cycle.
Ease of use, ability to perform certain eligibility checks, scanning capabilities are great, certain reports are easy to generate and understand.
We lost tens and tens of thousands of dollars to incompetence and mistakes. Collections were so bad it nearly cost us our practice.
Having all of our reports curated all in one software is so functional and easy. We love being able to save documents straight to the patient file.
Basically, the EHR is a poorly thought out and is missing basic functionality. The whole system is clunky and you and your staff will waste countless hours trying to create work arounds.
Jennifer: Hi, my name is Jennifer. I'm a licensed mental health counselor and private practice owner. I give council.com a five out of five. For more reviews like this, please click below. So before council.com in private practice, I researched a lot of different electronic health records and didn't use a different one in private practice in community mental health. I used a program called Avatar, which was a really large electronic health record system that wasn't really super user friendly. It was more designed for a really, really large agency and had much more kind of capacity and functionality than I needed in a small private practice setting. So in doing different research and kind of looking at simple practice, I looked at therapy notes, did a lot of things to kind of figure out which one had the most amount of functional applications that I was looking for. And so I kind of settled on Council was the best fit for my needs. So I chose council.com because it seemed to be the most user friendly. It had a lot of features that really worked for a private practice. I started as a group or as a solo practice and now I switched to a group practice and it's kind of implementation and utilization in both the solo and group practice really worked. I really liked the calendar integration as well as the scheduling and reminders for clients, making sure that they wouldn't miss sessions. And then recently, I've integrated all of my intake paperwork into their electronic format, so that clients can just fill out everything electronically. When it comes to documentation and billing and kind of accounting, it's really easy to stay on top of. It also has pretty handy kind of graphs and charts when it comes to finances, number of sessions, it kind of keeps track of a lot of things for you so that you can get a really good snapshot of kind of how your business and practice is doing. Not only in the moment, but over the course of the year, over the course of the last three years. So I really like that. I also can use it on my phone or my tablet or computer. And then recently, I've switched to becoming a group practice and I've been able to really easily train the staff that I work with now. So it's been really easy to teach, very easy to learn and it kind of... It's just really quite functional. So it's worked out pretty well. So in getting started with Council, it really was just a matter of kind of learning the system, which was pretty easy to do. It was just a matter of putting in clients, putting in some data. It works when you're really kind of small practice and small business and it's been easy to integrate into a larger practice where I have much more clients, I have staff now. It even has the option of having administrative staff to be able to utilize the system. So it was really just a matter of learning how the system works. They also have a really great customer service kind of aspect. I have someone who's kind of designed or who's assigned to working with me directly and so anytime I have a question of, "How do I fix this setting or can it work this way? Or how do I put in this form?" They have answered immediately, really within the same day, if not within the same hour. So having really an accessible kind of customer service person that I can directly reach out to, which I've done a bunch of times throughout the years has been really helpful. So that was a big part of the process and kind of just learning about the system and now it's just really quite easy to use. So it was a quick learning process. So and anyone considering using council.com, my first recommendation would be to do the trial period. You can try it out, I believe it's for 30 days for free, and you can really get an idea of what it's like to use the system and whether or not it's applications really match kind of your needs. So that I think would be the best kind of first step in really just figuring out whether or not that system kind of would work for your practice. So that would be my recommendation.
Camille B.: My name is Camille. I'm an office manager for BE MED PT, and I rate Tebra a four. So we were using OptimisPT before, but we weren't able to bill our claims even weekly, sometimes it was monthly. So we were getting really behind on our claims and money coming in, so we wanted to have a system that included billing as well. That's why we switched over to Tebra. We chose Tebra because it has a lot of different services that we could use it for, such as physical therapy, primary care. We love that we were able to create our own templates, and that was for every professional that is in our company. We also liked that it's very organized. It has the tabs in the patient profile, so it helped with the organization that we needed. The transition for me as office manager was actually very easy in the sense of having organization, just having to teach the front desk and the employees that do the most easy steps. Everybody got it very easily. Then the physical therapist was a little bit harder, but it was still very comfortable because they could create their own templates. It was just when we had to create the templates, it was a little bit hard in that part, but everything else was a smooth transition. I would advise to go ahead and do the switch, just because it is a very smooth program. You don't need a lot of common sense to utilize it. It does give you benefits of organization and having it your own way in the sense of doing your own templates, and then there's so many settings that you can use for the system where you can make it your own for you and your company.
CounSol.com
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