# Compare CounSol.com vs Qualifacts Insync 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CounSol.com and Qualifacts Insync based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/124769-144484/CounSol-com-vs-InSync-EMR --- # CounSol.com vs Qualifacts Insync Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CounSol.comQualifacts Insync2/4 selected [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) [## CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting Price $49.95/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.6 Customer Service 4.9 Reviews Sentiment Based on [829 reviews](#user-reviews) Positive 811 Neutral 17 Negative 1 [## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Starting Price $75.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.2 Customer Service 4.6 Reviews Sentiment RF HA CH Based on [392 reviews](#user-reviews) Positive 358 Neutral 20 Negative 14 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Mental Health EHR Software 25 / 33 Best performer 30 / 33 Only Qualifacts Insync - Coding Assistance - Customizable Reports - For Substance Abuse Therapy User satisfaction User satisfaction 4.7 User reviews[829](https://www.capterra.com/p/124769/CounSol-com/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.7 Customer support 4.9 User satisfaction 4.5 User reviews[392](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.3 Customer support 4.6 Price starts from Price starts from $49.95Flat Rate, Per Month - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more. Best for We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy. ## User reviews Pros & cons LS Lucy S. Licensed Psychologist > "It has simplified my life to have so many of my private practice business systems in one place: intake paperwork, session notes, billing and..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6862054) WB Wesley B. Therapist > "That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020887) MK Maura K. Licensed Professional Counselor and Practice Owner > "Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005072) JE Julie E. Therapist > "I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6658065) Suzie S. Licensed Mental Health Therapist, Certified EMDR Counselor > "Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119381) Abigail M. Individual and Couples Therapist > "Also the interface is difficult when working with couples (only one member is the account holder and the other is the extra contact)" [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372) MS Michael S. Psychologist > "It manages everything I need in one place—client scheduling, billing, secure note-taking, and overall client management." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048) JA Jennifer A. OWNER- LICENSED MENTAL HEALTH COUNSELOR > "Counsol.com has the availability for virtual telehealth sessions, but the feature is not user friendly for the therapist or client. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689443) LS Lucy S. Licensed Psychologist > "I love that my clients can access their account independently to manage sessions, print billing statements, and send secure messages." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6862054) BM Brad M. Licensed Professional Counselor > "The only thing that I can think of that I have not had luck with is getting them to add a fee so I can recoup clients that use a credit card. ..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351115) Kirk M. Director of Operations and Marketing > "The system covers everything we need and is very user friendly, all at a reasonable price. When I do have questions or come across something..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7129856) LB Latasha B. Clinical Director > "The least thing I like about counsol.com is the client dashboard, because it looks very generic and basic." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020892) CD Catherine D. Owner > "I wish that as technology has grown there were more webinars or trainings on how to use the software more effectively and that the notes temples..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350026) BQ Briana Q. Clinical Social Worker > "It's a lengthy process and, each time I ask why the money was not deposited, they do not provide an answer - it's hard to tell if this is..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350298) MS Michael S. Psychologist > "The platform has been stable and reliable, which gives me peace of mind knowing that both my notes and billing are handled securely and..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048) MT Madeline T. Licensed Professional Counselor > "Overall, the clunkiness makes it too hard to use for a therapist." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119765) BD Brenda D. Director and Owner > "It seamlessly integrates with scheduling, billing, and client communication, streamlining workflow for professionals." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6692001) QM Queen M. Therapist > "the struggle of creating forms , when people are creating their charts often it will say that it is a duplicate only" [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6434795) MD MARSHA D. OWNER, CLINICIAN > "Progress notes have check off boxes that are changeable, and assists in having HIPAA compliance." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005772) Abigail M. Individual and Couples Therapist > "I haven't figured out a way to assign a form for them to fill out on their end." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372) NK Natalie K. Owner > "From the very beginning, we found their platform to be user-friendly and intuitive, making it easy for us to navigate through the various..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021057) DC Deb C. Owner > "I would have to pay more monthly for my text reminders to state which office they have their session at." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427783) IQ Ivan Q. Practice Owner > "Counsol gives the ability to great group, and complete group progress notes for all members. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689550) DL Daniel L. Mental Health Therapist > "There are times where if i need to change one day or one week that the scheduler can be challenging." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351290) JW Jonee W. Practitioner > "The client portal is a great feature, making it easy for clients to complete paperwork and send secure messages." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689840) SG Stefanie G. Licensed Clinical Social Worker > "There is no ability to send HIPAA compliant faxes to other providers." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6657674) SM Scott M. Owner > "I really like the ability to customize my dashboard. When I log in to my account, I see what's needed and I don't see anything else. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491) LM Leticia M. Licensed Professional Counselor > "Some of the major Mental Health treatment approaches are missing from the listed interventions list on the progress note template such as IFS..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949068) Suzie S. Licensed Mental Health Therapist, Certified EMDR Counselor > "This program offers so many assets, making it a huge value, cost-wise." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119381) JW Jonee W. Practitioner > "Some features take time to learn, and setting up customization can be a bit tedious." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689840) Dr. Dana C. A. Licensed Marriage and Family Therapist > "Everything can be signed electronically, and I can electronically send documents for therapy homework with ease." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6657659) AP Angela P. Owner LPC > "For virtual sessions, there seems to always be connection issues, sound issues, etc." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6361984) MM Monika M. Professional Counselor > "A safe and secure space to conduct my notes, sessions, and communications with clients." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427879) TH Teja H. LISW > "It can sometimes feel outdated in its interface and the look of the portal." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427546) NK Natalie K. Owner > "The customer support team has been exceptionally responsive and helpful, providing us with prompt assistance whenever we had questions or needed..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021057) MH Matt H. Licensed Professional Counselor > "So, I question why I'm paying the same monthly subscription fee after years of use when it's not funding improvements." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6356544) MK Maura K. Licensed Professional Counselor and Practice Owner > "This has been helpful b/c following up with questions/comments is done with ease; there is no familiarizing someone "new" to the case/issue. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005072) ZB Zach B. Licensed Professional Counselor > "I did not like the telehealth software option during the pandemic." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350506) RS Rachel S. Practice owner > "I also really appreciate the simplicity of submitting insurance claims and the seamless accounting for payments received." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427805) MW Michelle W. Owner and Mental Health Provider > "The virtual platform is not very good, it has a lot of bugs." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6695964) MS Michael S. Psychologist > "As a licensed psychologist, I have been using CounSol.com consistently since 2019, and it has become an indispensable part of my practice." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048) EK Emily K. Play Therapist > "I don’t like that I can’t click and drag appointments around the calendar like I could with other software I have tried." [See full review](https://www.capterra.com/p/124769/CounSol-com/#SoftwareAdvice___6144444) WB Wesley B. Therapist > "They have been very responsive with my requests for practice-specific changes to the interface." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020887) LN LaToya N. Therapist > "It can be very challenging navigating the system." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6368579) PS Pam S. Owner, LCSW > "I like the personalized service, fast response time and individual forms created." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689668) SM Scott M. Owner > "CounSol addressed many of those issues, but fell short in other ways. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491) RN Roxanne N. Licensed Professional Counselor > "I appreciate all of the different options to create my own templates and all of the features involved." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351898) KM Kimberly M. Owner, Clinical and Executive Supervisor, Therapist > "If I had to select a "con", I'd say that I am not crazy about the telehealth platform as 99 percent of our clients cannot access it. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6226092) AL Ashley L. Therapist > "I have really appreciated CounSol on the whole and value their customer support, ease of set up, prioritization of protecting client..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350040) SM Scott M. Owner > "I came from a big-name CRM for therapists and absolutely hated it. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491) BK Brittany K. Counselor > "He is quick to respond, always helps solve problems, answers questions efficiently, and never gives up even when we encounter something unusual." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6857516) KS Kathryn S. Psychotherapist > "Forms were difficult to implement, and there was zero customization of the client registration form, meaning my clients were being asked to..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3826899) LM Leticia M. Licensed Professional Counselor > "I was able to set-up my system relying on this guide including uploading treatment worksheets for each progress note session where this was..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949068) VR Verified Reviewer Executive Director > "Sometimes it is quite confusing (particularly at first). And sometimes one cannot understand certain features, particularly around insurance..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4950011) Abigail M. Individual and Couples Therapist > "I'm used to working with the system and my contact point has always been helpful and responsive." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372) RW Rebecca W. Licensed Mental Health Counselor > "Adding new clients if they don't log on right away they can get lost in the system." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949099) BM Brad M. Licensed Professional Counselor > "I love the personal touch and having LIVE customer service, unlike almost all other counseling EHR services that you find out there." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351115) JU Jodi U. LMHC > "It took me a while to figure out the ability to keep the billing separate between the Total and Client responsibility headings." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3923449) DBL Dr Barton L. Psychologist > "sensitive content hidden\] " is great, supportive, knowledgeable, and explains any aspect of the platform efficiently and easily with kindness..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021097) DM Debbie M. Licensed Professional Counselor > "They receive error messages. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949081) DF Dana F. Owner Therapist > "Reminder texts are standard and helpful as well as payment through Square is seamless." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351475) HS Heather S. Licensed Mental Health Counselor > "They have been able to change small features for me (adding time zone to text reminders, for example), but the other features I really need are..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3366482) SK Samantha K. Therapist > "I have been using the system with a group practice and now individually and it has been seamless." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021675) GN Grey N. Counselor > "The integrated telehealth is really basic and doesn’t work as well as others." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3829320) VW Vernesia W. Licensed Professional Counselor > "It helps with time management." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005745) Leslie M. Owner > "It lacks flexibility there, cant add a co-clinician." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3827458) KB Kristal B. Owner Therapist > "CounSol offers the best customer support with your own personal rep who responds to your needs in a very timely manner." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350522) BS Brenda S. Counselor > "Some of the reports are difficult to navigate on my own." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4462819) EQ Elizabeth Q. Therapist > "I am one person in a private practice, I find that CounSol meets all my needs, satisfies my clients and is very easy to use." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005794) BK Brittany K. Counselor > "Billing is a little complicated and that has probably been the most frustrating piece." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3826948) DC Deb C. Owner > "I like the auto texting of reminders the day before their session." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427783) KO Kisha O. Marriage and Family Therapist > "The ability to create and upload your own forms is a little confusing and time consuming at first. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3366580) HB Halie B. Licensed Professional Counselor- Associate > "It offers excellent value for the cost, especially when compared to similar platforms." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7029013) DD Dee D. President > "Things like, crisis, client contact, groups, case management, peer support specialists, and prescribers, are no billable due to the documents..." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___2838946) MD MARSHA D. OWNER, CLINICIAN > "Troubleshooting is easy with a real person for assistance, not a phone tree." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005772) JL Jen L. Owner > "I also reduce the reading because I don't quite agree with the billing charges that are used for their sister billing company." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3341633) SS Sydney S. Licensed Professional Counselor > "CounSol.com has been a game-changer for my practice. " [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7000851) JL Jen L. Owner > "I also reduce the reading because I don't quite agree with the billing charges that are used for their sister billing company." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3341633) BK Brittany K. Counselor > "The best part about CounSol is actually the customer service." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6857516) SM Shawna M. Director > "The telehealth system could use some improvement as it does not have a share feature." [See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3336202) [View Reviews](https://www.capterra.com/p/124769/CounSol-com/reviews/) RF Robert F. Psychiatrist > "Program offers a lot of customization, a lot of ways to access menus from different aspects of the program." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7145038) CB Celeste B. Owner > "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) HA Hayleigh A. Doctor > "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665) CB Celeste B. Owner > "We have pages of glitches and errors that are impacted our payroll and our insurance billing." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) CH Crystal H. Admin > "Most reports export to excel making it easier to get the reporting that is being asked for" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277) CB Celeste B. Owner > "We launched when our billing system wasn’t even set up due to the error of the Trainer." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Larry B. Administrator > "Has some nice features, enjoy the clinical charting schedule feature" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025) CB Celeste B. Owner > "I can't express the amount of stress it caused my staff and myself." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Lauren B. Occupational Therapy > "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396) TR Teri R. Practice Office Manager > "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508) JW Jessy W. Systems Director > "I love that we are finally using an EHR that requires little to no workarounds to get the job done!" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183) MH Maranda H. Practice Manager > "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) MA Melanie A. Director of Speech and Language Services > "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MA Melanie A. Director of Speech and Language Services > "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) AM Alita M. Medical Billing Revenue Asst. > "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367) PC Paula C. OFFICE MANAGER > "when a client cancels the confirmation should not go out" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920) MM Michele M. Executive Director > "I like the color scheme and the layout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985) SD Samantha D. Executive Assistant of Clinical Opersations > "Technical issues are common and it can take a long time for them to be fixed." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077) IH Ian H. CEO > "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048) DG Desiree G. Clinical Director > "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) MH Maranda H. Practice Manager > "The customer reps do not call when we provide them with times we are available." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) AK Akash K. Owner > "Taxonomy codes were put in incorrectly which we didn't catch till later." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) AH Ashley H. Owner > "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) NG Nichole G. Administrative Assistant > "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) SF Steve F. Director > "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127) NG Nichole G. Administrative Assistant > "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AM Anna M. CEO > "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) AK Akash K. Owner > "They have since been bought by Qualifacts and things are going down the drain quickly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) DA David A. Clinic Director and FNP-C > "It is easy to learn the system and navigate." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739) KR Katie R. Patient Care Coordinator > "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) NG Nichole G. Administrative Assistant > "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AK Akash K. Owner > "Frequent errors in when they were implementing us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) HW Hannah W. Administration > "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) SM Stefanie M. Clinical Director > "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485) NG Nichole G. Administrative Assistant > "They did work on fixing many of the issues that InSync had, which was very promising and very nice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) KR Katie R. Patient Care Coordinator > "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) MS Melissa S. Practice Administrator > "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081) AK Akash K. Owner > "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) MB Michael B. Director of Operations > "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) MA Melanie A. Director of Speech and Language Services > "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) EM Ethan M. Psychiatrist > "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909) AM Anna M. CEO > "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) KD Kristin D. Clinical Director > "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) CM Carmen M. President > "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) HW Hannah W. Administration > "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) AW Alexis W. Assistant Behavioral Health Director > "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381) KD Kristin D. Clinical Director > "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) SW Sarah W. Senior Director of Programs > "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265) KD Kristin D. Clinical Director > "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) JL Jennifer L. Billing and Credentialing Coordinator > "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108) CM Carmen M. President > "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) UH Ursula H. Licensed Professional Counselor > "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383) DG Desiree G. Clinical Director > "What we like most about InSync is that we have been able to implement new workflows and automate procedures." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) DM Darrin M. COO > "Direct access to the clinical docs themselves outside of the encounter note is lacking. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060) MB Michael B. Director of Operations > "The workflow for each department is customizable making the system near perfect for our company needs.5." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) AM Anna M. CEO > "As a more complex practice with many layers of services, the coding does not meet our needs." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) TS Tara S. Psychologist > "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) LF Lindsay F. Therapy Program Manager > "All other scheduling features are not user friendly- especially if you have more complex features as a practice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195) TS Trish S. Director of Quality Improvement > "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140) AM Ashley M. Business Operations Manager > "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109) CM Carmen M. President > "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) JL Jo L. Exec Director > "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734) LG Lisa G. OWNER > "Potential future functionality and ability to make some forms customizable after enhancements. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044) KR Katie R. Patient Care Coordinator > "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) SM Suzanne M. Finance and HR Manager > "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284) AC Amanda C. Assistant Practice Manager > "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514) MJ Madeline J. PMHNP/Group practice owner > "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595) SM Shannon M. Office Manager > "The main problem we have run in to is getting the electronic faxing set up." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138) JW Jennifer W. Practice owner/ Psychiatric Nurse Practitioner > "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059) LH Lauri H. Consultant/Program Developer > "The additions that we wanted after our contract was signed seems to be pretty costly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3996420) AH Ashley H. Owner > "Charting, claims processing, and patient communication is much more efficient." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) HW Hannah W. Administration > "Our practice did not like that the clients preferred name couldn't show up as so." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) JS Jennifer S. Director of Burgess Mental Health > "This was helpful when budgeting our needs and being able to find some grant funding to get the process started." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4500013) CH Cathleen H. APRN, PMHNP-BC > "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316) AR Amy R. Owner/Executive Director > "The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3748393) KM Karl M. LPC > "The other aspect that was not as good as our last EHR was the aesthetics of the software." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3747016) [View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/) ## User interface 4.73 (829) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) 4.49 (392) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CounSol.com 25/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/124769/CounSol-com/#features) Qualifacts Insync Top features 30/33 - AI Copilot - Appointment Scheduling - Charting - Claims Management - Coding Assistance - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - EMR/EHR - E-Prescribing - For Group Therapy - For Mental/Behavioral Health - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Medical Billing - Medication Alerts/Warnings - Medication Management - Mobile App - Patient Communications - Patient Portal - Practice Management - Prescription Management - Reporting & Statistics - Telemedicine - Therapy Notes - Third-Party Integrations - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/144484/InSync-EMR/#features) ### Recognition CounSol.com is recognized as a top-rated tool in 5 Capterra Shortlist reports Qualifacts Insync is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support CounSol.com Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Qualifacts Insync Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CounSol.com - By CounSol.com - Located in United States - Founded in 2011 Qualifacts Insync - By Qualifacts - Located in United States - Founded in 2000 ## Popular Comparisons [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $49.95/month Price Contact vendor for pricing 4.5 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-124769/EHR-YOUR-WAY-vs-CounSol-com) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-144484/EHR-YOUR-WAY-vs-InSync-EMR) [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/)[4.89 (122)](https://www.capterra.com/p/10002269/Sessions-Health/reviews/) $49.95/month Price $39/month 4.5 Features 4.8 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/124769-10002269/CounSol-com-vs-Sessions-Health) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (961)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) $75/month Price $59/month 4.4 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/118981-144484/TherapyNotes-com-vs-InSync-EMR) [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (961)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) $49.95/month Price $59/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/118981-124769/TherapyNotes-com-vs-CounSol-com) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[4.15 (336)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.0 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/81298-144484/Valant-Behavioral-Health-EHR-vs-InSync-EMR) [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[4.15 (336)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) $49.95/month Price Contact vendor for pricing 4.5 Features 4.0 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/81298-124769/Valant-Behavioral-Health-EHR-vs-CounSol-com) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR) [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) $49.95/month Price Contact vendor for pricing 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/124769-156391/CounSol-com-vs-Kipu-EMR) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.4 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate) [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) vs [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) $49.95/month Price $59/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/73807-124769/BestNotes-vs-CounSol-com) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) $75/month Price $49/month 4.4 Features 4.3 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130710-144484/SimplePractice-vs-InSync-EMR)