NewOrg vs GivingTools: Which is a better fit?

The ability to add custom fields and have them appear selectively depending upon group assignments is awesome. It helps to have someone tech-savvy for self-driven customizations.

The only downside for me is the reporting application. I don't find it user-friendly.

It's reporting features are fabulous and I love how much customization they allow. The support we get from NewOrg is amazing.

There's a few features that we feel are missing, in particular re: internal communication platform options and data import.

New Org is completely customizable. The staff was amazing as they helped us implement a system that was perfect for our implementation.

For example if someone moves from homelessness to housed, and our housing status field is updated we loose the historical data that the client was ever homeless.

And the team is very supportive in doing all they can to satisfy our needs. They do not exist to make money, but to provide a good quality service that meets the customer's demands.

Some features such as the Dashboard, seem limited/ aren't as intuitive.

We had never used online giving before, so this was a new world to us and givingtools helped the transition be super smooth. Customer support is a huge deal for me and givingtools had amazing support.

If you've found the process confusing and intimidating these are the folks who can show you the way.

The customer service is top notch and the best that I have ever worked with. They are very responsive - within a couple of hours - and have always been able to answer questions and resolve the issue.

We had a time when an individual was having a problem setting up recurring payments, but that was an issue outside of the software.

Great experience, good choice for small nonprofits who want an easy way to host donation pages on websites and have a professional user experience.

We started using Giving Tools at the same time they were getting intermittent error message from their host company. This was forcing them to move to a new hosting company.

Chadsey C

Marketing Manager

They are great and willing to help whenever possible. Then I would have to say the value of their system and service for the price you pay is beyond awesome.

It's hard on current users and the owners. But imagine the new customer who had just joined.