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Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Companies that offer customer service and support services and want to track their customers calls and emails from inception to resolution.
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
We use the software for all our help desk, and projects. The features I love the most are the ability to keep help desk events open and available to work on.
Second issue we struggled with was being able to preform key word search against Problem notes and Resolution notes. Again, it was just our lack of understanding.
Ronda is amazing and never makes us feel like its out fault. I also use GoGlobal and find it a powerful solution for connection and an easy to use platform.
For the longest time we struggled with having techs add a ticket number to tickets, (they often forgot).
Thanks to Tele-Support HelpDesk by Resource Dynamics we are able to keep our service level to a degree which is required for our customers. It gives us great pleasure to work with.
When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program.
Our company has been using Tele-Support HelpDesk for several years and it's been a good solid product along the way. Great ability to customize and an overall well-rounded product.
No online portal available for HMI's customers to access the knowledge base. No web based access for remote users.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
Freshdesk
Top FeaturesTotal Support HelpDesk CRM
Freshdesk
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Total Support HelpDesk CRM
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