Freshdesk vs ServiceTrade: Which is a better fit?

Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.

Seth: My name's Seth. I'm with Four Star Mechanical. I am the vice president of operations and manage about 55 people, and I would give ServiceTrade a five out of five stars. Prior to ServiceTrade, we utilized a portal called Fieldy that was accessible with our program or accounting software computeries, and the reason that that did not work for us, most of all, was due to trending in capabilities of that system. The ServiceTrade, after reviewing multiple softwares, was the easiest and most accessible software that we found, compared to other like softwares, to make it just an easy process for our customers to be able to see trended data for the equipment in their buildings and make rational decisions year-over-year. ServiceTrade, in the beginning, was a very easy process. The rollout took about 60 days. That's what we had set aside to make sure that it was as seamless as possible, to have as little impact on the technicians and our customers, as well as our administrators here in the office, as it could. After we had set aside that 60 days, we did realize that we probably could have got it done in about two to three weeks. Recommendations that I would make for anyone that is considering ServiceTrade is to make sure to have multiple administrators that are educated with their available sources that they have on their website, to be able to be multi-versed across the administrator positions inside the portal.