# Freshdesk vs. Freshservice: Features and Cost Comparison for 2025 | Capterra

> Freshdesk vs. Freshservice: Which help desk tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice

---

# Freshdesk vs. Freshservice: Features and Cost Comparison

Written by[Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/)and edited by[Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/)

•

Last updated on August 28, 2025

Your comparison:

FreshdeskFreshservice2/4 selected

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

$19.00/month

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.5

Customer Service

4.5

Starting Price

$19.00/month

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [3,415 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Positive

3,202

Neutral

163

Negative

50

Positive

3,202

Neutral

163

Negative

50

Reviews Sentiment

Based on [695 reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

Positive

656

Neutral

30

Negative

9

Positive

656

Neutral

30

Negative

9

Best for (according to reviews)

-   Handling external customer inquiries across email, chat, phone, and social media.
-   Offering cost-effective solutions for small teams with a free plan.
-   Simplifying onboarding through a user-friendly interface and training resources.

Best for (according to reviews)

-   Supporting incident, issue, change, and asset management for internal teams.
-   Automating proactive incident detection and resolution.
-   Facilitating role-based permissions and audit trails for enterprise-level security.

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Reviewer verdict

While both **Freshdesk and Freshservice are help desk tools from Freshworks**, they cater to different audiences. **Freshdesk suits businesses focused on external customer support**. It offers multichannel communication, a user-friendly interface, and a free plan for startups and small teams seeking cost-effective, scalable solutions.

**Freshservice, on the other hand, is for internal IT service management**. With automated ticket routing, incident and asset management, and compliance tools, it fits midsize to large enterprises with complex IT infrastructure.

**Both platforms offer a 14-day free trial**. Freshdesk starts at $15 per agent, per month (billed annually), while Freshservice begins at $19 per agent, per month billed annually). Freshdesk also includes a forever-free plan for up to two agents, which Freshservice lacks.

Choose Freshdesk if you prioritize customer-facing support and affordability. Opt for Freshservice if your organization needs Information Technology Service Management (ITSM) capabilities and enterprise-grade automation. Your choice should reflect your team’s structure, goals, and support focus.

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Features comparison

Here’s how Freshdesk and Freshservice compare across the four core help desk features, according to our verified user reviews.[\[1\]](#sources)

Key features in Help Desk rated by users

Ticket Management

4.6 (3415)

Alerts/Escalation

4.4 (3415)

Knowledge Base Management

4.3 (3415)

Access Controls/Permissions

4.4 (3415)

Ticket Management

4.7 (695)

Alerts/Escalation

4.2 (695)

Knowledge Base Management

4.3 (695)

Access Controls/Permissions

4.3 (695)

### Ticket management

4.50 (3415)

Key reviewer takeaways

Centralizes support tickets from multiple channels, enabling assignment, merging, prioritization, and workflow automation. Users find it improves collaboration and response times, though some report issues with filtering, bulk updates, and notifications in high-volume settings.

4.53 (695)

Key reviewer takeaways

Simplifies IT support workflows by centralizing ticket creation, assignment, and tracking.Users majorly appreciate its intuitive interface and collaboration features, but some report filtering limitations, occasional interface quirks, and performance issues during high-volume use.

Pros & cons based on reviews

User-friendly interface makes ticket creation, assignment, and tracking easy.

Filtering and updating tickets in bulk can be clunky and limited.

Pros & cons based on reviews

Automation and routing features help reduce manual effort and speed up resolution.

Filtering and interface inconsistencies can make ticket updates and tracking less intuitive.

### Alerts and escalation

4.50 (3415)

Key reviewer takeaways

Delivers timely notifications through a simple and functional alert system. Freshdesk’s alert and escalation capabilities are appreciated for their real-time responsiveness and ease of use. Users highlight how the notification system supports customer assistance by keeping teams informed and responsive.

4.53 (695)

Key reviewer takeaways

Allows for the automatic escalation of tickets based on Service Level Agreement (SLA) policies, ensuring that unaddressed issues are brought to the attention of managers to prevent SLA breaches. While users report that it helps teams stay informed about incidents, some find that alert management rules are not intuitive.

Pros & cons based on reviews

Real-time notifications and ticket automation enhance ease of use and efficient monitoring.

Lack of downtime alerts during maintenance can leave users uninformed about outages.

Pros & cons based on reviews

Customizable alert profiles allow for tailored notification management.

Limited rule logic and notification controls can make complex alert setups cumbersome.

### Knowledge base management

4.50 (3415)

Key reviewer takeaways

Facilitates the creation of a centralized hub of information, including FAQs and solution articles, which can be organized into categories and folders. This feature is valued for enabling searchable articles, multi-channel support, and integration with ticket workflows. However, some users find article creation and formatting unintuitive.

4.53 (695)

Key reviewer takeaways

Allows IT teams to create a comprehensive, centralized knowledge base for both employees and agents. This feature is praised for its ability to connect support tickets with existing articles, enabling faster issue resolution and potential automation.

Pros & cons based on reviews

Affordable and effective live chat solution with a powerful knowledge base.

Users can face lagging text options and difficulty adding images.

Pros & cons based on reviews

Linking issues to existing knowledge base articles enables quicker resolution and automates responses.

The initial setup process is complex and may require significant time and effort.

### Access controls and permissions

4.50 (3415)

Key reviewer takeaways

Supports multi-level user permissions and remote access. You can define roles and permissions to control what agents can see and do within the help desk, from managing tickets to accessing reports.While reviewers note that it helps maintain a secure support environment, upgrading permissions for certain roles can be challenging.

4.53 (695)

Key reviewer takeaways

Supports role-based access and workspace segmentation. While it is generally praised for its ability to create separate workspaces with granular, role-based access controls, some users may find that upgrading or managing permissions—especially distinguishing between IT and business agents—can be a bit confusing.

Pros & cons based on reviews

Easy setup enables quick assignment of users to different permission levels.

Upgrading permissions for customer service representatives can be challenging and unintuitive.

Pros & cons based on reviews

Setting up separate workspaces for different teams, each with role-based access, allows support to be managed independently.

Licensing complexity, especially distinguishing IT and business agents, can be a bit confusing.

## Pricing comparison

Freshdesk and Freshservice offer different pricing models, free plan options, trials, and value depending on your team needs. This comparison highlights what our software reviewers have to say about each platform’s offerings at various price points and how they perceive the tool’s overall value.

4.50 (3415)

Key reviewer takeaways

Freshdesk offers tiered pricing plans based on a per agent, per month model, with a free plan for small teams. The paid tiers—Growth, Pro, and Enterprise—add progressively more features such as AI insights, custom reports, ticket templates, and more.

4.53 (695)

Key reviewer takeaways

Freshservice offers strong value for teams managing complex IT and service workflows, with flexible features that scale well. However, the free plan is limited to basic ITSM, making the tiered paid plans a better fit for businesses requiring advanced capabilities such as AI capabilities and test case management.

Starting price

$19.00

Per User, Per Month

Up to 500 users

Free Trial

Free Version

Starting price

$19.00

Per User, Per Month

Up to 500 users

Free Trial

Free Version

Value-for-money reviewer insights

Freshdesk is praised for its low-cost entry and free trial, making it accessible for small businesses and startups. Users appreciate its ability to support basic help desk functions without a heavy financial burden. However, many reviewers note that advanced features such as automation, integrations, and multi-agent support are locked behind higher-tier plans. As businesses grow, the pricing model can become complex and expensive.

[View pricing plans](https://www.capterra.com/p/124981/Freshdesk/pricing/)

Freshservice is appreciated for its rich feature set, including automation, approvals, and customization, which many users find justify the cost. It’s often described as a cost-effective solution for teams that fully leverage its capabilities. However, reviewers also highlight pricing challenges—especially with asset registration limits in the Pro license and the need to purchase add-ons or other Freshworks services to unlock full functionality.

[View pricing plans](https://www.capterra.com/p/132997/Freshservice/pricing/)

## Integrations comparison

Integrations play a key role in simplifying workflows. This section compares how Freshdesk and Freshservice handle third-party app connections, according to verified user reviews.

4.50 (3415)

Key reviewer takeaways

Freshdesk offers over 1,000 integrations, including Google Workspace, Slack, Zoom, Shopify, and Microsoft 365—many available on the free plan. This makes it easy for businesses to centralize support, automate workflows, and stay connected without needing to upgrade immediately.

Users find Freshdesk’s integrations helpful for managing workflows and reducing setup effort. Many appreciate the ease of use, especially with the free version. However, some users report challenges with deeper integrations, such as Salesforce, and wish for more visual or advanced options.

4.53 (695)

Key reviewer takeaways

Freshservice also supports over 1,000 integrations through the Freshworks Marketplace, covering IT, HR, and collaboration tools such as Salesforce, Slack, and TeamViewer. These integrations help IT teams automate complex workflows, monitor alerts from various systems, and manage incidents and changes from a single platform.

Users find Freshservice’s integrations useful but occasionally complex to implement. Slack and whitelabel integrations are especially appreciated for enhancing workflows and visibility. While the portal is easy to navigate, some users report challenges with ticket syncing and setup.

Popular Integrations

Compare available integrations between Freshdesk and Freshservice.

### SurveyMonkey

Freshdesk

Freshservice

### Zapier

Freshdesk

Freshservice

### Microsoft Teams

Freshdesk

Freshservice

### FullContact

Freshdesk

Freshservice

### Harvest

Freshdesk

Freshservice

### Jira

Freshdesk

Freshservice

### Pivotal Tracker

Freshdesk

Freshservice

### Google Calendar

Freshdesk

Freshservice

## Which one is best for my use case?

Choosing between Freshdesk and Freshservice depends on who you are and how your team works. To help you decide, here’s how each tool stacks up across business sizes, industries, and team functions, according to our verified user reviews.

Key reviewer takeaways

Freshdesk has a balanced reviewer base across small, midsize, and enterprise companies. While small businesses lead with the majority reviews, midsize, and enterprise teams also contribute meaningfully. This mix suggests Freshdesk suits growing teams that need structure without the overhead of complex enterprise setups.

Reviewer's company size

Based on 3415 reviews

Small Business(1-200)

62%

Mid-Size Businesses(201-500)

9%

Enterprise(500+)

18%

Others(500+)

10%

> “The platform offers a robust ticketing system that consolidates customer queries from various channels like email, phone, chat, social media, and websites. Automation is another strength, allowing...”

AR

Anthony Russo

Design

[Continue reading](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6460671)

Popular Industries

IT & Software Development41%

Based on 2757 reviews

IT & Software Development

41%

Retail, Consumer Goods & Services

12%

Professional Services

11%

Others

37%

Freshdesk is most reviewed by users in IT and software development, followed by retail, professional services, and consumer goods. With the majority of the user base in tech and other sectors, Freshdesk suits project-focused teams across industries that need structured workflows and responsive support.

> “Freshdesk is notable for its easy-to-use interface and automated features, thereby simplifying our customer support process. With a robust ticketing system of the platform, we can effectively...”

V.

Vidhi .

Information Technology and Services

[Continue reading](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963)

Teams that use Freshdesk the most

IT & Software Development Teams26%

Based on 434 reviews

IT & Software Development

26%

Customer Services & Support

21%

Administrative

15%

Others

39%

Freshdesk is most reviewed by users in IT, software development, customer service, and admin teams. It also supports other roles, showing its flexibility across technical and operational functions. This spread highlights Freshdesk’s strength in managing structured tasks and enabling cross-functional collaboration.

Key reviewer takeaways

Freshservice shows strong appeal across diverse business sizes, especially midsize to larger organizations. This suggests that the software is positioned as a good solution for IT teams needing scalable support across departments and geographies.

Reviewer's company size

Based on 695 reviews

Small Business(1-200)

32%

Mid-Size Businesses(201-500)

16%

Enterprise(500+)

29%

Others(500+)

21%

> “Freshservice really streamlines both the end user and IT experience. Even the least advanced users find it easy to submit tickets, and the layout is simple and...”

DC

Destiny Choate

Construction

[Continue reading](https://www.capterra.com/p/132997/Freshservice/#Capterra___6593126)

Popular Industries

IT & Software Development35%

Based on 475 reviews

IT & Software Development

35%

Health & Medicine

10%

Retail, Consumer Goods & Services

10%

Others

44%

Freshservice is widely used in IT and software development, education, and retail. While noticeable reviews come from tech, a major chunk coming from other industries show Freshservice’s flexibility in supporting IT operations across diverse sectors, especially where internal service management is key.

> “The best thing about Freshservice is how simple and straightforward it is to use, both for end users and for the system administrator. Even first-time users will...”

Lillian Griffin

Hospital & Health Care

[Continue reading](https://www.capterra.com/p/132997/Freshservice/#Capterra___4962706)

Teams that use Freshservice the most

IT & Software Development Teams67%

Based on 166 reviews

IT & Software Development

67%

Administrative

13%

Customer Services & Support

4%

Others

15%

Freshservice is primarily used by IT and software development teams, with notable adoption by admin and marketing teams. This mix reflects its focus on technical support and internal operations, making it a strong fit for organizations needing centralized service management.

## User experience

User experience goes beyond design—it includes ease of use, support availability, and platform reliability. This section compares how Freshdesk and Freshservice perform across usability, customer service, and security, according to user reviews.

4.48 (3354)

Key reviewer takeaways

Freshdesk offers a clean, intuitive interface that’s easy to navigate for users of all experience levels. Onboarding is simple, and the platform adapts well to different company sizes. Reviewers consistently highlight its user-friendly design and straightforward functionality, making it a reliable tool for daily support tasks.

Pros & cons based on reviews

Helpful, user-friendly program that efficiently classifies various types of enquiries.

Simple, intuitive tool with basic functionalities, adaptable to any company size.

Managing multiple languages is difficult and can complicate setup.

The interface can feel overwhelming, especially for new users.

4.57 (682)

Key reviewer takeaways

Freshservice offers an intuitive interface that simplifies IT service management. Users highlight its ease of use, flexible configuration, and clear ticket traceability. Onboarding is smooth, and the platform adapts well to team needs, making it a dependable tool for daily operations.

Pros & cons based on reviews

Intuitive tool with clear ticket traceability, making it easy to use.

Straightforward configuration enables teams to customize the system to their needs.

Inbuilt reporting and analytics can be complex and may not always meet expectations.

Some usability quirks persist despite the generally user-friendly interface.

## Support and customer service

4.49 (2926)

Key reviewer takeaways

Freshdesk offers a wide range of customer support options, including a self-service help center with guides, tutorials, FAQs, and videos. Support tickets can be submitted via a chat widget, and a community forum is also available. These resources are available even on the free plan, making Freshdesk support highly approachable. The software also offers phone and email options.

Email/Help DeskFAQs/ForumKnowledge BasePhone Support24/7 (Live rep)Chat

Users say Freshdesk’s support is responsive, scalable, and well-suited for managing high volumes of inquiries. Many highlight its multi-channel capabilities and automation tools that reduce response times. Reviewers also appreciate how it helps teams stay organized and informed, making customer support a reliable part of the overall experience.

4.56 (637)

Key reviewer takeaways

Freshservice provides IT support through its customizable IT helpdesk portal. Users can raise tickets via email, phone, chat, or a self-service portal. The portal includes a service catalog, solution articles, announcements, and approval workflows.

Email/Help DeskFAQs/ForumKnowledge BasePhone Support24/7 (Live rep)Chat

Users say Freshservice’s support is efficient, responsive, and easy to engage with. Many highlight the simplicity of submitting support requests and the helpfulness of SLA management. The support experience is described as pleasant and reliable, contributing positively to daily operations and customer service delivery.

## Security and reliability

4.50 (3415)

Key reviewer takeaways

Freshdesk is seen as a reliable and secure platform that’s easy to set up and manage. Users appreciate its accessibility, role-based permissions, and consistent performance over time. It’s often described as a dependable tool for daily operations, especially for teams looking for a stable, scalable support solution.

Best for:

Offers strong privacy and access controls, built on a multi-tiered security architecture. It supports secure collaboration through role-based permissions, encrypted data handling, and perimeter security. The platform is designed for high availability and resilience, with real-time monitoring and backup systems. Offers single sign-on (SSO) and two-factor authentication (2FA), AES 256-bit encryption, Role-based access controls with audit trails, Cross-geo redundancy.

4.53 (695)

Key reviewer takeaways

Freshservice is viewed as a secure and dependable platform, with users appreciating its remote accessibility and ability to manage issues across organizations. While feedback on reliability is generally positive, some reviews suggest setup and integration may require extra effort, especially for advanced configurations.

Best for:

Includes GDPR-aligned privacy controls, secure workspaces, and automated data protection features. The platform supports secure IT operations with real-time monitoring, incident response, and encrypted communications. Offers two-factor authentication and role-based access, GDPR compliance, Incident tracking, Breach management protocols.

## Not a match?

Not every tool fits every team. If Freshdesk or Freshservice doesn’t meet your needs, consider these alternatives that offer similar functionality with different strengths in usability, integrations, or AI-powered features.

[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.65 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Best for Enterprise

-   More than 3 integrations provided
-   IT Asset Tracking features

[Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/)

Best for Small Business

-   More than 21 integrations provided
-   Credential Management features

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Best for Small Business

-   More than 11 integrations provided
-   Macros/Templated Responses features

**Sources**

1.  Our research team identified features from vendor websites (as of August 26, 2025) based on their analysis of what users find valuable or expect from help desk software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

Need Help Deciding Between Freshdesk and Freshservice?

Talk to a Capterra advisor for free and get results within 15 minutes.

## Popular Comparisons

Looking for side-by-side comparisons? See how popular help desk tools stack up on pricing, features, and ease of use to find the best fit for your team.

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$19/month

Price

$39/month

4.3

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$19/month

Price

$39/month

4.3

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$19/month

Price

$15/month

4.3

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$19/month

Price

R$35/month

4.3

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$19/month

Price

$15/month

4.3

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$19/month

Price

$25/month

4.3

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/)

$19/month

Price

Contact vendor for pricing

4.3

Features

4.5

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-124981/SysAid-vs-Freshdesk)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/124981-227102/Freshdesk-vs-JIRA-Service-Management)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (515)](https://www.capterra.com/p/107225/SysAid/reviews/)

$19/month

Price

Contact vendor for pricing

4.3

Features

4.5

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/107225-132997/SysAid-vs-Freshservice)

## Frequently asked questions

What is better than Freshdesk?

Freshdesk has several alternatives that cater to different needs. For example, Zoho Desk is one of the top alternatives with AI-driven automation, JIRA Service Management is ideal for IT and DevOps teams, and ManageEngine ServiceDesk Plus is suitable for ITSM and asset management. The best choice depends on your business requirements and the support needed.

Can you use Freshdesk as a CRM?

Freshdesk is primarily a customer support platform rather than a full-fledged CRM. However, it offers basic customer relationship management features, such as tracking customer interactions, managing tickets, and integrating with CRM tools, such as Freshsales and HubSpot.

Is Freshservice free?

Freshservice does not offer a permanently free plan, but it provides a 14-day free trial across its paid tiers—Starter, Growth, Pro, and Enterprise—allowing users to explore all features before committing.

Is Freshdesk worth it?

Freshdesk's value depends on your team's needs. Its free plan is a good starting point for small businesses, offering basic ticketing and knowledge base features. For more complex requirements such as robust automations, custom roles, or IT service management, you will need to upgrade to a paid plan.

Is Freshservice the same as Freshdesk?

FreshDesk and Freshservice are developed by Freshworks. Both tools help simplify support processes but serve different purposes. While Freshdesk helps manage external customer support inquiries, Freshservice is an ITSM solution tailored for internal support requests and IT infrastructure management.

Is Freshworks the same as Freshservice?

No, Freshworks is the parent company that offers a suite of business software products, including Freshservice and Freshdesk, which serve different purposes. Freshservice is an ITSM tool designed for internal support teams such as IT, HR, and legal, helping manage incidents, assets, and service requests.

## About the authors

[Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/)

Author

Shephalii Kapoor is a writer at Capterra. She helps small businesses identify the right software for their needs by analyzing user reviews for top-rated...

[Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/)

Editor

Lindsay Page is an editor at Capterra. She specializes in editing data-driven research and tech trends reports for small to midsize businesses. She has more...