--- title: "Compare Freshdesk vs NiCE CXone 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshdesk and NiCE CXone based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/124981-134775/Freshdesk-vs-inContact-Call-Center-Software" page_type: "comparison" language: "en" --- # Freshdesk vs NiCE CXone Features and Cost Comparison Last updated September 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskNiCE CXone2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,481 reviews](#user-reviews) Positive 3,265 Neutral 165 Negative 51 [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting Price $110.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [581 reviews](#user-reviews) Positive 478 Neutral 68 Negative 35 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Activity Dashboard 4.9 Prioritization 4.4 Customizable Fields 4.2 Performance Metrics 4.3 Alerts/Escalation 4.4 \--%Fit Missing features Not enough reviews Feature ratings Activity Dashboard 5.0 Prioritization NA Customizable Fields NA Performance Metrics 3.9 Alerts/Escalation 4.2 User satisfaction User satisfaction 4.5 User reviews[3,481](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.2 User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $110Per User, Per Month - Free version - Free trial Best for Best for Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels. Best for It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## User reviews Pros & cons KA Kosana A. QA Analyst > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) BA Blake A. IT Technician > "The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of individual..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) AW Atiradh W. Chief Technology Officer > "The platform offers strong features, regular updates, and live issue tracking, enabling seamless collaboration and hassle-free support operations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151687) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) SN Suresh N. Government Consultant > "Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7177065) MC Marjana C. Sr. Manager, Technology Support > "I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) Balanjaneya Sharma B. Software Enginee > "Many of the platform's features feel outdated and have not kept pace with recent advancements in AI and automation." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7188283) MM Mwale M. Customer Support Manager > "Additionally, the self-service portal has allowed us to develop an internal KDB library and FAQ articles for our website visitors." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) SB Sakshi B. Senior analyst > "We occasionally found ourselves limited when trying to build more complex automation scenarios without additional workarounds." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176813) PG Pablo G. Customer Support > "It has allowed us to streamline our support workflow, prevent messages from getting lost, and significantly improve our response times." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7178601) SSK Shekhar Suman K. Support and Operations Executive > "Sometimes the platform feels a bit slow when handling multiple tickets at once." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that I could..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) AF Avery F. Artist and Tour Manager > "I no longer have the constant fear of forgetting to reply to a client or seeing an important email get lost at the bottom of a generic inbox." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7163617) PP Prasad P. Team leader > "The ticketing system brought much-needed structure to our support process, ensuring every request had an owner and nothing slipped through the cracks." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176803) VJ Vishnu J. Software Engineer > "The product itself feels a bit dated, with limited new features or major updates over time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168710) SSK Shekhar Suman K. Support and Operations Executive > "Ticket tracking, automation, and team collaboration features help a lot in handling customer queries smoothly and efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) BD Bitu D. Customer Support Lead > "Sometimes notifications get delayed and a few features take time to understand properly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157303) TB Tsvetelina B. Customer Support Manager > "The ability to automatically route tickets based on keywords, requester info, or language is a massive time-saver." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) AB Akash B. Configuration analyst > "It struggles with standard ai use cases, that is little bit frustrating." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "I also appreciate the automation features, collaboration tools, and integration capabilities, which help improve team productivity and response time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) MC Marjana C. Sr. Manager, Technology Support > "Customer Support takes too many responses to get to resolution and the service overall is not great." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) AM Abhishek M. Business Analyst > "The reporting dashboard provides valuable insights into ticket volumes, response times, and overall team performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7174095) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) KA Kosana A. QA Analyst > "The dashboard is clean, so you can actually find your past tickets and check their status without getting lost in a maze of menus." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) GR Graeme R. Systems Administrator > "It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7183430) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) TB Tsvetelina B. Customer Support Manager > "Overall, Freshdesk is a reliable, highly scalable helpdesk solution that has significantly improved our team's resolution times and internal..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) AT Arun T. Analyst > "Best ticket routing features, we saved so much time using this and other integrations into other social media and communication channels." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7179508) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) MM Mwale M. Customer Support Manager > "I think they're also lagging behind in AI capabilities." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) BA Blake A. IT Technician > "Being able to manage email, chat, and phone support all from one dashboard is a huge deal." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) SK Sheila K. Admin > "Software is a bit pricey." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) CLP CH L P. Customer experience specialist > "I also really like the agent reporting features, which make it easy to track performance and monitor support quality." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156471) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) BA Blake A. IT Technician > "The canned responses and ticket merging features alone have made our team noticeably more efficient." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) AB Akash B. Configuration analyst > "Great helpdesk software offering excellent customer support and integrations, but the AI features need significant improvement." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) RM Rohit M. Project Manager > "It offers a great user experience, outstanding customer support, and delivers strong value for money, making it a reliable choice for support teams." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168155) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform makes it easy to organize, track, and resolve customer inquiries in a structured manner." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) JR Jenis R. IT Admin > "Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154252) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) Balanjaneya Sharma B. Software Enginee > "Its comprehensive documentation and learning resources make onboarding easy, enabling teams to get up and running quickly" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7188283) Sofiya K. Support Specialist > "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) Sofiya K. Support Specialist > "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) UD Utkarsha D. Software Engineer > "The platform simplifies everyday support tasks while keeping customer requests structured and easy to manage." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176069) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) Jesse Z. Software Developer > "You can easily view all support tickets coming into your company on the dashboard." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7188466) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) SB Shaunak B. Sr analyst > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7178711) SK Surya K. Sr. Manager > "First, the interface can feel overwhelming, especially for new users." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514) ClJ Céline J. Social Media Manager > "Freshdesk is really awesome, it's easy to use and its interface is intuitive too, most of its services are all integrable with all social media." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6873035) AC Arie C. Data Engineer > "Interface can be a little bit difficult to work with." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___3511458) Rakesh P. IT Analyst > "Onboarding with Freshdesk was smooth and straightforward." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7185924) JT Juraj T. Marketer > "UI seems a bit confusing." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___3364440) MA Martin A. Snr Technical Product Support Engr > "Intuitive and easy-to-use interface" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) PJ Posh J. US IT LEAD > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) TS Trushant S. Co founder > "It does not have integration capabilities with on premise applications" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4996998) Patrick L. Head of Digital Marketing > "Numerous integration options: With its large number of integrations available through the App Marketplace and API library, Freshdesk offers a degree of..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4669350) MIS Mohammad Iqbal S. Assistant Manager - International Sales > "The price is a bit high and the integrations provided are limited." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4760367) Carlos Eduardo D. Digital Marketing Specialist > "Freshdesk shows us important integrations to improve the service, such is the case of Jira that allows us to manipulate certain tools from Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4528069) VR Verified Reviewer Sales Engineer Team Leader > "Salesforce integration was horrible and took them too much time to fix it" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___3374768) KP Karin P. manager > "The computer specialists integrated the application with the company's software very well." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___3862300) AB Akash B. Configuration analyst > "It struggles with standard ai use cases, that is little bit frustrating." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) VJ Vishnu J. Software Engineer > "The platform is easy to learn, simple to navigate, and provides the core functionality needed to manage customer support efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168710) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) AM Anna M. Customer Service Agent > "Compared to Zendesk, which I currently use, it seems light and easy to use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7142343) APE Angelo Paulo E. Supervisor of Customer success > "I'm also having a hard time highlighting text because the font is small." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5046858) APE Angelo Paulo E. Supervisor of Customer success > "I like that it's integrated to Shopify and it has a widget that shows a summary of Shopify orders." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5046858) Kelly B. Design Engineering Manager > "The news that the Legacy Reports page will be removed and replaced with Analytics makes me unhappy." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6019989) SSK Shekhar Suman K. Support and Operations Executive > "Freshdesk is very user-friendly and easy to manage." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) NV Niels V. CFO > "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that I could..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) NP Nina P. Content specialist > "However, it is a rather basic tool. If you have a large customer support team, you might find it insufficient for your needs." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5098442) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) TC Toby C. Owner > "It does however have it's down sides such as the customer service not understanding your issue right away but this is minor as they get to the bottom..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5048174) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) VK Vignesh K. Technical specialist > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) NN Nick N. Workforce Management > "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) VK Vignesh K. Technical specialist > "The platform offers a robust set of tools for managing users, skills, routing, and reporting." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) LR Lauren R. Manager > "The automated reports don't match custom reports when I run the same data." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) CN Carli N. Scheduling > "What I like most about CXone Mpower is it never lags and is always efficient to use." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749) VJ Vipul J. Senior Manager Quality > "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) NN Nick N. Workforce Management > "The web-based experience gives us the flexibility to switch browsers if we experience issues." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) TP Teresa P. Technical Support Specialist II > "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) VJ Vipul J. Senior Manager Quality > "User friendly with advance features including planning, managing real times queues, quality management etc." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) LR Lauren R. Manager > "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) JH James H. Senior Director > "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) RG Robin G. Accountant > "We constantly have problems with the portal saving passwords and not allowing us to log on. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) Saskia M. Senior Director Sales Marketing > "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719) AD Amanda D. Benefits Assistance Center Team Lead > "The email capabilities are not nearly as advanced as the call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) VK Vignesh K. Technical specialist > "CXone also provides solid documentation and responsive support when needed." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) RG Robin G. Accountant > "You take our money every month on autopay but always fail to email the invoices. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) TH Tina H. Digital Contact Center Solutions > "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644) Abel A. Agent > "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486) LR Lauren R. Manager > "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow,..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) PS Paul S. Networks & IT Lead > "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940) CP Cara P. Access to Services Section Manager > "We're in the process of adding more applications and the team at NICE has been incredible. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618) JH James H. Senior Director > "It's on the expensive side. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) SP Sarah P. Automation Consultant > "Leading edge of contact center technology" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) AK Adam K. Workforce Manager > "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) NK Nila K. Customer experience > "Makes employees jobs much easier" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171) AA Amy A. Director, Community Impact > "We also had issues with connectivity that took months before identifying the issue to fix." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) JS Jamie S. WFM Analyst > "It's easy to skill agents and build dashboards." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242) VR Verified Reviewer Supervisor > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132) TP Teresa P. Technical Support Specialist II > "reliable and that the platform is easily scalable." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AK Adam K. Workforce Manager > "I continue to spend an inordinate amount of time working around CXone's inadequacies." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) RLC Raine Leonard C. Agent > "The thing that I really like is that it is used to check my schedule on my work everyday." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927) AK Adam K. Workforce Manager > "They over-sell and under-deliver." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) CS Crystal S. Customer Service Rep > "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066) VK Vinit K. Backend developer > "Businesses seeking to offer a seamless and customised client experience should consider it because of its..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) CC Clinton C. Contact Center Manager > "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656) AT Akhil T. Cxone Lead > "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133) LM Lilia M. Insurance agent > "There are some features that I still dont know how to use, but I think is because of the very basic training." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988) SP Sarah P. Automation Consultant > "Good experience, everyone we've worked with has been helpful." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) MCJ Ma. Carlon J. Preboarding Specialist > "How I disconnect fast and had to re log in" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626) LR Lauren R. Manager > "Overall, I would say that your service/support has been great-- fast and correct." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) DA David A. Kunderådgiver > "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194) TP Teresa P. Technical Support Specialist II > "As part of the technical group, I find it easy to use and understand." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AC Amanda C. Call Center Supervisor > "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574) AS Alexis S. CSR > "It has generally been successful since it enables us to complete our work on time and in accordance with the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) JW Justin W. Tire Group Staff Assistant > "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319) AS Alexis S. CSR > "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) AM Amanda M. PATIENT SERVICES COORDINATOR > "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926) Tomáš S. Social Media Specialist > "This comprehensive suite can streamline operations by providing all the tools needed in one platform." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903) NB Nefertiti B. AA Agent > "What I least like about the software is the constant freezing and having to log out and log back in." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380) LW Lindsey W. Workforce Management Analyst > "The forecasting functionality was solid." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) JA Jace A. Telecommunications Technician > "There are some bugs with routing and call wrap-up." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940) AD Amanda D. Benefits Assistance Center Team Lead > "CXone has great call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) MP Meredith P. Director of Operations > "reporting feature hard, can be costly to make script changes." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2540944) DH Dwana H. Customer Service Representative > "With Nice, we were able to get members to transfer over to the right department and quicker service time." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) SM Scott M. EVP > "Stability has been a challenge within the email module- redundant scale and support" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2636227) JJ Joan J. IT Director > "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057) VR Verified Reviewer Senior Billing Administrator > "I don't think we can transfer calls directly to voicemail." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2473590) AP Adolfo P. customer service representative > "It's so much simpler for the dev group to arrange, incorporate and alter the client experience." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789) NB Nancy B. customer sevice > "The problem I have with Nice is you can not got back to previous communications with the customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2518110) AD Amanda D. Benefits Assistance Center Team Lead > "Very reliable, has all of the capabilities we need." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) SP Suren P. Senior ISR > "lots of bugs, crashes, lose alot of calls" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976) AS Alexis S. CSR > "I enjoy having access to earlier calls in order to help a disappointed customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) SK Sandeep K. BUSINESS ANALYST > "Unable to change reporting time from one time zone to another." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2467262) KI Kenneth I. Director Q&A Implementation > "This is what gives me a pleasure to know that I can expect when I interact with the resources." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) YC Yves C. Talent Acquisition Specialist > "The tool does not have any text messaging feature." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2464724) AA Amy A. Director, Community Impact > "The team offers high-level customer service and support." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) DH Dwana H. Customer Service Representative > "NICE made it easier to hear members because they came through clearer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) Joshua S. Desktop Support Specialist I > "Their phone agent tends to be buggy and gives our users a lot of trouble." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2731086) RR Renae R. Supervisor/Customer Service Representative > "I like how you can coach an agent if needed while they are on a call, so there are alot of perks to this software." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3178490) AT Anallyn T. Quality Manager > "There are times that customer could not hear agent on the other line yet or vv." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2513136) KI Kenneth I. Director Q&A Implementation > "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) BH Brenna H. CSR operator > "Lose a lot of calls, and distributes unevenly" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718321) LR Leah R. senior Quality specialist > "As a Quality specialist, I have to track my teamwork and listen to their call recordings, so with Nice contact am..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2469303) AU Andrea U. HR Services Administrator > "it does not let you know that you are receiving a call besides the ringtone" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2530225) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) LR Leah R. senior Quality specialist > "As a Quality specialist, I have to track my teamwork and listen to their call recordings, so with Nice contact am..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2469303) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) AO Ari O. Director of Information Systems > "NICE offers the ability to integrate most communication channels in to a single agent interface." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2414156) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) VR Verified Reviewer VP, Technical Support > "User intuitive application with easy navigation experience for both agents and administrators" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3556829) DR Dan R. Senior Sales Manager > "I came into this company where they are already using it and I didn't have a formal onboarding to use the tool." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519304) ZB Zak B. sales > "This integrates well with our other systems we use and is very user friendly." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2502859) NB Nancy B. customer sevice > "The problem I have with Nice is you can not got back to previous communications with the customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2518110) KP Kaisha P. Proposal Generator > "The software is so easy to integrate and can withstand many employees." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2726379) AT Anallyn T. Quality Manager > "There are times that customer could not hear agent on the other line yet or vv." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2513136) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) AP Alana P. Chief of Staff > "Customer service can sometimes be tough to deal with." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2463603) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) MB Matti B. Nerd > "in 10 years has seen so lazy support and app work." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2524161) [View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) ## User interface 4.51 (3,481) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) 4.21 (581) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Freshdesk Top features 33/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) NiCE CXone 23/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features) ### Recognition No recognitions have been awarded to Freshdesk NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos NiCE CXone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 NiCE CXone - By NiCE - Located in United States - Founded in ## Popular Comparisons [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-124981/Salesforce-vs-Freshdesk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/)[4.92 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) $110/month Price $20/month 4.1 Features 4.9 4.2 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/134775-10025756/inContact-Call-Center-Software-vs-Sobot) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $110/month Price $29/month 4.1 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $110/month Price $15/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $110/month Price $75/month 4.1 Features 4.2 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (486)](https://www.capterra.com/p/132405/Five9/reviews/) $110/month Price $159/month 4.1 Features 4.1 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $19/month Price $29/month 4.3 Features 4.4 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $110/month Price $115/month 4.1 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk)