# Compare Freshdesk vs Help Scout 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshdesk and Help Scout based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/124981-136909/Freshdesk-vs-Help-Scout --- # Freshdesk vs Help Scout Features and Cost Comparison Last updated June 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskHelp Scout2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,460 reviews](#user-reviews) Positive 3,245 Neutral 165 Negative 50 [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) Starting Price $55.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [226 reviews](#user-reviews) Positive 212 Neutral 13 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,302 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Ticket Management 4.6 Real-Time Notifications 4.5 Customizable Fields 4.2 Third-Party Integrations 4.1 Performance Metrics 4.4 \--%Fit Not enough reviews Feature ratings Ticket Management 4.4 Real-Time Notifications 4.3 Customizable Fields 4.0 Third-Party Integrations \-- Performance Metrics 5.0 User satisfaction User satisfaction 4.5 User reviews[3,460](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.6 User reviews[226](https://www.capterra.com/p/136909/Help-Scout/reviews/) Ease of use 4.7 Functionality 4.3 Value for money 4.4 Customer support 4.6 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $55Flat Rate, Per Month - Free version - Free trial Best for Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. Best for SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate ## User reviews Pros & cons KA Kosana A. QA Analyst > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) BA Blake A. IT Technician > "The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of individual..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) AW Atiradh W. Chief Technology Officer > "The platform offers strong features, regular updates, and live issue tracking, enabling seamless collaboration and hassle-free support operations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151687) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) MC Marjana C. Sr. Manager, Technology Support > "I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) MM Mwale M. Customer Support Manager > "Additionally, the self-service portal has allowed us to develop an internal KDB library and FAQ articles for our website visitors." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) SSK Shekhar Suman K. Support and Operations Executive > "Sometimes the platform feels a bit slow when handling multiple tickets at once." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that I could see..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) AF Avery F. Artist and Tour Manager > "I no longer have the constant fear of forgetting to reply to a client or seeing an important email get lost at the bottom of a generic inbox." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7163617) SSK Shekhar Suman K. Support and Operations Executive > "Ticket tracking, automation, and team collaboration features help a lot in handling customer queries smoothly and efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) VJ Vishnu J. Software Engineer > "The product itself feels a bit dated, with limited new features or major updates over time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168710) TB Tsvetelina B. Customer Support Manager > "The ability to automatically route tickets based on keywords, requester info, or language is a massive time-saver." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) BD Bitu D. Customer Support Lead > "Sometimes notifications get delayed and a few features take time to understand properly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157303) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "I also appreciate the automation features, collaboration tools, and integration capabilities, which help improve team productivity and response time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) AB Akash B. Configuration analyst > "It struggles with standard ai use cases, that is little bit frustrating." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) KA Kosana A. QA Analyst > "The dashboard is clean, so you can actually find your past tickets and check their status without getting lost in a maze of menus." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) TB Tsvetelina B. Customer Support Manager > "Overall, Freshdesk is a reliable, highly scalable helpdesk solution that has significantly improved our team's resolution times and internal organization." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) MC Marjana C. Sr. Manager, Technology Support > "Customer Support takes too many responses to get to resolution and the service overall is not great." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare...." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) BA Blake A. IT Technician > "Being able to manage email, chat, and phone support all from one dashboard is a huge deal." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) MM Mwale M. Customer Support Manager > "I think they're also lagging behind in AI capabilities." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) CLP CH L P. Customer experience specialist > "I also really like the agent reporting features, which make it easy to track performance and monitor support quality." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156471) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) BA Blake A. IT Technician > "The canned responses and ticket merging features alone have made our team noticeably more efficient." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) AB Akash B. Configuration analyst > "Great helpdesk software offering excellent customer support and integrations, but the AI features need significant improvement." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) RM Rohit M. Project Manager > "It offers a great user experience, outstanding customer support, and delivers strong value for money, making it a reliable choice for support teams." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168155) SK Sheila K. Admin > "Software is a bit pricey." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform makes it easy to organize, track, and resolve customer inquiries in a structured manner." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) JR Jenis R. IT Admin > "Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154252) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) SSK Shekhar Suman K. Support and Operations Executive > "It is easy to use, helps in managing customer support efficiently, and makes ticket handling and team collaboration much smoother." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) GC Graziana C. Customer Operations Lead > "Freshdesk has an outstanding self service support, which gives immediate answers to customers" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) SC Stefano C. Marketing manager > "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) PJR Patrick Joshua R. Business Process Excellence Analyst > "We also value the responsiveness and accessibility of the Freshdesk Support team, as they are easy to contact and communicate with whenever issues arise." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154298) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) VR Verified Reviewer People Operations > "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635) MO Meghann O. Customer Success Manager > "I don't love the recent updates and we often had technical issues of our webhook disabling." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555) VR Verified Reviewer People Operations > "It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635) TP Thomas P. Head of Customer Success > "They are constantly making poor decisions when designing updates." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003) Emma B. Senior Director Product Marketing > "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) SG Shauna G. packager > "I have trouble when I try to use the mobile app." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281) FL Fernando L. Technical engineer > "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's communication." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) VR Verified Reviewer Software Engineer > "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) VR Verified Reviewer Technical Support Specialist > "It's a no frills help desk tool that gets out of your way and just lets you help your customers" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047) Carine Sylvie T. Remote administrative assistant > "Too many functions can make it a little difficult for beginners to get to grips with the interface" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105) Emma B. Senior Director Product Marketing > "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) AV Amanda V. Developer Administrative Assistant and more > "Keeps disconnecting from apps and support couldn't fix it. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057) JB Jessica B. Digital Content Creator > "It increases efficiency in handling support through email." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) VR Verified Reviewer Information Technology Analyst > "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual admin..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166) FL Fernando L. Technical engineer > "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) AB Angelica B. University Intern > "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) Lillian G. Human Resources Generalist > "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) AB Angelica B. University Intern > "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) Lillian G. Human Resources Generalist > "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) VR Verified Reviewer Backend developer > "It has very limited features.pricing is a bit Higher and has limited language support." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019) Emma B. Senior Director Product Marketing > "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) KF Kenneth F. Accounting > "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517) ZM Zofia M. Customer Success Lead > "Collaborating with other team members using this tool is convenient." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) TA Tusar A. marketing manager > "It's hard to spice up the customers." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339) JB Jessica B. Digital Content Creator > "Help scout raises the bar in great customer service." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) Erik W. Executive Director > "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437) ZM Zofia M. Customer Success Lead > "There are no unnecessary distractions, and the navigation is easy." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) DM David M. Director > "It feels like the ticketing system has now been abandoned as far as new development is concerned. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826) AB Angelica B. University Intern > "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more customer..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) KW Katarzyna W. Technical Support Specialist > "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399) Emma B. Senior Director Product Marketing > "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) RS Ridge S. IT Help Desk > "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at least..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) AB Angelica B. University Intern > "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) Sam B. Partner > "In my opinion, it is overpriced." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) Aimee Rebekah S. Director > "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830) Sam B. Partner > "Help Scout is expensive." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) VR Verified Reviewer Software Engineer > "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) RS Ridge S. IT Help Desk > "It likes to stop functioning from time to time." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) [View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) ## User interface 4.51 (3,460) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) 4.61 (226) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Freshdesk Top features 31/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) Help Scout 26/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/136909/Help-Scout/#features) ### Recognition No recognitions have been awarded to Freshdesk Help Scout is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Help Scout Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 Help Scout - By Help Scout - Located in United States - Founded in 2011 ## Popular Comparisons [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-124981/Salesforce-vs-Freshdesk) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $55/month Price $25/month 4.3 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136909/Salesforce-vs-Help-Scout) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $55/month Price $115/month 4.3 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136909-164283/Help-Scout-vs-Zendesk) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $55/month Price $15/month 4.3 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136909/LiveAgent-vs-Help-Scout) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $55/month Price $25/month 4.3 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136909/LiveChat-vs-Help-Scout) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $55/month Price $0/month 4.3 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136909-144040/Help-Scout-vs-Tidio-Chat) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,833)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $19/month Price $50/month 4.3 Features 4.3 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/124981-157279/Freshdesk-vs-Dynamics-365) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $55/month Price $20/month 4.3 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/136909-169505/Help-Scout-vs-Zoho-Desk)