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Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Remote support. System administration. Helpdesk. Classroom management.
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
It is really easy to help them in this way. My tasks are so much easier, programs can be installed from one master computer, files can be interchanged, really it is a fantastic help for me.
I was unable to retrieve a file but this was due to my lack of knowledge as to how to do it. I contacted customer service and within 24 hours I had the reply.
Its perfect for the office environment and can be used in schools and education. I have tested a lot of remote apps over the years and i am well happy with lite manager.
Stop working if you try to rename filename of exe file. Interface and remote management are sometimes a bit slow.
It's very great software and it's Free for personal use, it's fast and easy. The app can be downloaded on any iOS or Android device.
Thus, by starting a local NOIP server, you restrict access from the outside. There is multiplatform here, which, of course, is not ideal for Linux, but it has enough functionality to work.
Excellent remote support, easy setup and use, the ability to inventory.
This tool offers a simple and clear-cut UI, aimed at providing ease-of-use for the novices, but it is still quite difficult and takes a lot of time to set it up and get used to it for the first time.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
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Freshdesk
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