--- title: "Compare Freshdesk vs Teamwork Desk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshdesk and Teamwork Desk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/124981-143754/Freshdesk-vs-Teamwork-Desk" page_type: "comparison" language: "en" publication_date: "2026-11-03" --- # Freshdesk vs Teamwork Desk Features and Cost Comparison Last updated November 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskTeamwork Desk2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,494 reviews](#user-reviews) Positive 3,277 Neutral 165 Negative 52 [## Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.4 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) Starting Price $10.50/month Value-for-Money 4.5 Functionality 4.2 Ease of Use 4.3 Customer Service 4.5 Reviews Sentiment DC Based on [143 reviews](#user-reviews) Positive 131 Neutral 7 Negative 5 ## Summary * * * Key features rated by users Features selected based on 1,714 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Collaboration Tools NA Customizable Fields NA Performance Metrics NA Multi-Channel Communication NA Alerts/Escalation NA \--%Fit Missing features Not enough reviews Feature ratings Collaboration Tools NA Customizable Fields NA Performance Metrics \-- Multi-Channel Communication NA Alerts/Escalation 4.2 User satisfaction User satisfaction 4.5 User reviews[3,494](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.4 User reviews[143](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $10.50Per User, Per Month - Free version - Free trial Best for Best for Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels. Best for A ticketing system designed to easily manage customer queries, saving you time and money. ## User reviews Pros & cons KA Kosana A. QA Analyst > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) BA Blake A. IT Technician > "The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) AW Atiradh W. Chief Technology Officer > "The platform offers strong features, regular updates, and live issue tracking, enabling seamless collaboration and hassle-free support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151687) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) SN Suresh N. Government Consultant > "Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7177065) AR Agnes R. Chief Executive Officer > "Sometime it randomly logs me out when I am idle and then resets my whole work timer which ruins my day." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7204389) MM Mwale M. Customer Support Manager > "Additionally, the self-service portal has allowed us to develop an internal KDB library and FAQ articles for our website visitors." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) TB Tejaswi B. Production service specalist > "The reporting and analytics features feel basic, and creating flexible custom dashboards is more difficult than expected" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7200574) PG Pablo G. Customer Support > "It has allowed us to streamline our support workflow, prevent messages from getting lost, and significantly improve our response times." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7178601) MC Marjana C. Sr. Manager, Technology Support > "I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) FW Fiodas W. CS Manager > "The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7198827) PP Prasad P. Team leader > "The ticketing system brought much-needed structure to our support process, ensuring every request had an owner and nothing slipped through..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176803) Balanjaneya Sharma B. Software Enginee > "Many of the platform's features feel outdated and have not kept pace with recent advancements in AI and automation." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7188283) SSK Shekhar Suman K. Support and Operations Executive > "Ticket tracking, automation, and team collaboration features help a lot in handling customer queries smoothly and efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) SB Sakshi B. Senior analyst > "We occasionally found ourselves limited when trying to build more complex automation scenarios without additional workarounds." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176813) RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) SSK Shekhar Suman K. Support and Operations Executive > "Sometimes the platform feels a bit slow when handling multiple tickets at once." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) TB Tsvetelina B. Customer Support Manager > "The ability to automatically route tickets based on keywords, requester info, or language is a massive time-saver." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) AR Agnes R. Chief Executive Officer > "The mobile phone app is complete trash and wont even load on my new Android." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7204389) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "I also appreciate the automation features, collaboration tools, and integration capabilities, which help improve team productivity and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) AF Avery F. Artist and Tour Manager > "I no longer have the constant fear of forgetting to reply to a client or seeing an important email get lost at the bottom of a generic inbox." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7163617) AM Abhishek M. Business Analyst > "The reporting dashboard provides valuable insights into ticket volumes, response times, and overall team performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7174095) VJ Vishnu J. Software Engineer > "The product itself feels a bit dated, with limited new features or major updates over time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168710) KA Kosana A. QA Analyst > "The dashboard is clean, so you can actually find your past tickets and check their status without getting lost in a maze of menus." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) BD Bitu D. Customer Support Lead > "Sometimes notifications get delayed and a few features take time to understand properly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157303) GR Graeme R. Systems Administrator > "It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7183430) AB Akash B. Configuration analyst > "It struggles with standard ai use cases, that is little bit frustrating." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) TB Tsvetelina B. Customer Support Manager > "Overall, Freshdesk is a reliable, highly scalable helpdesk solution that has significantly improved our team's resolution times and internal..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) FW Fiodas W. CS Manager > "Replacing the platform at short notice would have put customer communications at risk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7198827) AT Arun T. Analyst > "Best ticket routing features, we saved so much time using this and other integrations into other social media and communication channels." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7179508) MC Marjana C. Sr. Manager, Technology Support > "Customer Support takes too many responses to get to resolution and the service overall is not great." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) SV Sanju V. AI Engineer > "Freshdesk was very good with the integrations and customer support options which we got, we used it to close external tickets." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7210961) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) AI Aasil I. Tax Accountant > "The interface is straightforward, ticket management works well, and having customer communication in one system saves a lot of time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7211538) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) MM Mwale M. Customer Support Manager > "I think they're also lagging behind in AI capabilities." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) BA Blake A. IT Technician > "Being able to manage email, chat, and phone support all from one dashboard is a huge deal." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) CLP CH L P. Customer experience specialist > "I also really like the agent reporting features, which make it easy to track performance and monitor support quality." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156471) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) BA Blake A. IT Technician > "The canned responses and ticket merging features alone have made our team noticeably more efficient." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) SK Sheila K. Admin > "Software is a bit pricey." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) AB Akash B. Configuration analyst > "Great helpdesk software offering excellent customer support and integrations, but the AI features need significant improvement." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) RM Rohit M. Project Manager > "It offers a great user experience, outstanding customer support, and delivers strong value for money, making it a reliable choice for support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168155) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform makes it easy to organize, track, and resolve customer inquiries in a structured manner." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) FW Fiodas W. CS Manager > "This has helped us preserve customer communication records and coordinate support work." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7198827) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) JR Jenis R. IT Admin > "Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154252) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) Balanjaneya Sharma B. Software Enginee > "Its comprehensive documentation and learning resources make onboarding easy, enabling teams to get up and running quickly" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7188283) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) CF Christopher F. Partner and Tech > "Freshdesk makes it easy to manage customer tickets and keep everything organized in one place." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7195441) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) UD Utkarsha D. Software Engineer > "The platform simplifies everyday support tasks while keeping customer requests structured and easy to manage." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176069) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) Jesse Z. Software Developer > "You can easily view all support tickets coming into your company on the dashboard." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7188466) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) SSK Shekhar Suman K. Support and Operations Executive > "It is easy to use, helps in managing customer support efficiently, and makes ticket handling and team collaboration much smoother." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) SB Shaunak B. Sr analyst > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7178711) SK Surya K. Sr. Manager > "First, the interface can feel overwhelming, especially for new users." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514) CF Christopher F. Partner and Tech > "I like how straightforward the interface is and how quickly you can track conversations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7195441) AC Arie C. Data Engineer > "Interface can be a little bit difficult to work with." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___3511458) ClJ Céline J. Social Media Manager > "Freshdesk is really awesome, it's easy to use and its interface is intuitive too, most of its services are all integrable with all social..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6873035) JT Juraj T. Marketer > "UI seems a bit confusing." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___3364440) Rakesh P. IT Analyst > "Onboarding with Freshdesk was smooth and straightforward." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7185924) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) PJ Posh J. US IT LEAD > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) TS Trushant S. Co founder > "It does not have integration capabilities with on premise applications" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4996998) Patrick L. Head of Digital Marketing > "Numerous integration options: With its large number of integrations available through the App Marketplace and API library, Freshdesk offers a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4669350) MIS Mohammad Iqbal S. Assistant Manager - International Sales > "The price is a bit high and the integrations provided are limited." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4760367) Carlos Eduardo D. Digital Marketing Specialist > "Freshdesk shows us important integrations to improve the service, such is the case of Jira that allows us to manipulate certain tools from..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4528069) VR Verified Reviewer Sales Engineer Team Leader > "Salesforce integration was horrible and took them too much time to fix it" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___3374768) Carl D. Owner > "What I love about this software is how flexible and easy it is to use, plus we can integrate it seamlessly with our systems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4664779) AB Akash B. Configuration analyst > "It struggles with standard ai use cases, that is little bit frustrating." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) VJ Vishnu J. Software Engineer > "The platform is easy to learn, simple to navigate, and provides the core functionality needed to manage customer support efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168710) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) SSK Shekhar Suman K. Support and Operations Executive > "Freshdesk is very user-friendly and easy to manage." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) Kelly B. Design Engineering Manager > "The news that the Legacy Reports page will be removed and replaced with Analytics makes me unhappy." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6019989) SK Sebastian K. IT Associate > "Ease of use - Its easy to use for users" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156675) PR Pauline R. SDR > "It's also really hard to manage when creating it in several languages." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6153222) AM Anna M. Customer Service Agent > "Compared to Zendesk, which I currently use, it seems light and easy to use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7142343) FW Fiodas W. CS Manager > "Replacing the platform at short notice would have put customer communications at risk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7198827) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) NV Niels V. CFO > "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) CG Courtney G. Artist > "Microphone disconnects from the program so the customer cannot hear you" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) Diego C. Real estate agent > "Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses." [See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___6057978) GM Gladys M. Support Specialist > "Sometimes if there is someone attached to the previous email and you no longer want them on the thread it seems to be uncertain whether or not they will see the following..." [See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___4235763) AK Alex K. TMS Solutions Manager > "Teamwork Desk has many great features including setting up custom triggers, multiple inboxes, easy to reassign tickets, training wheels & different type of agents" [See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3831861) LB Lucas B. PM > "Our client database is a now mess, it cannot be maintained due to these spam contacts." [See full review](https://www.capterra.com/p/143754/Teamwork-Desk/#Capterra___3492200) [View Reviews](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) ## User interface 4.50 (3,494) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) 4.42 (143) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Freshdesk Top features 15/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) Teamwork Desk 12/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/143754/Teamwork-Desk/#features) ### Recognition Freshdesk is recognized as a top-rated tool in 3 Capterra Shortlist reports Teamwork Desk is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Teamwork Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 Teamwork Desk - By Teamwork.com - Located in Ireland - Founded in 2007 ## Popular Comparisons [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) $10.5/month Price $115/month 4.2 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/143754-164283/Teamwork-Desk-vs-Zendesk) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-124981/Salesforce-vs-Freshdesk) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $10.5/month Price R$35/month 4.2 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/143754-202528/Teamwork-Desk-vs-Milvus) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) $10.5/month Price $19/month 4.2 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-143754/Freshservice-vs-Teamwork-Desk) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,729)](https://www.capterra.com/p/62194/LiveChat/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $10.5/month Price $15 4.2 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-143754/LiveAgent-vs-Teamwork-Desk) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/124981-202528/Freshdesk-vs-Milvus) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) vs [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,011)](https://www.capterra.com/p/86962/Bomgar/reviews/) $10.5/month Price $1995/month 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/86962-143754/Bomgar-vs-Teamwork-Desk) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/)[4.42 (143)](https://www.capterra.com/p/143754/Teamwork-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (528)](https://www.capterra.com/p/107225/SysAid/reviews/) $10.5/month Price $89/month 4.2 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-143754/SysAid-vs-Teamwork-Desk)