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Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Designed for small to midsize businesses in IT & telecommunication industries, it is workforce management application that helps on-field employees manage schedules, projects & reporting in real-time.
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
Their team and solutions are amazing. I would highly recommend at least speaking to them to see if it is the best fit for you also.
I paid for it for years with no updates to the software. Once they finally came out with some feature updates, they wanted to back date the maintenance plan a couple years to catch up to current date.
I love how user friendly this software is. It took me less than a day to be good at navigating around in the software.
SQL configuration will slow down the software overtime, making the use of the software with multiple users painfully slow. Not an all in one software and does not sync well with other software.
The work environment is great, The no-cost customer service is one of the best features. Optsy optimizes work place and job efficiency to maximize profit.
It takes several clicks to print some things. For example, when I create a PO, I have to approve the PO before I can print it.
Most of the time they respond quickly. Their executives are always happy and always willing to help.
I find I need internal and external monitors to catch the faults app I can get it running again.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
Freshdesk
Top FeaturesOptsy
Freshdesk
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Optsy
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