# Compare Freshdesk vs Freshchat 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshdesk and Freshchat based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat --- # Freshdesk vs Freshchat Features and Cost Comparison Last updated June 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskFreshchat2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,460 reviews](#user-reviews) Positive 3,245 Neutral 165 Negative 50 [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4.1 Functionality 4 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [145 reviews](#user-reviews) Positive 119 Neutral 16 Negative 10 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Single Sign On 4.3 Chat/Messaging 4.6 Real-Time Notifications 4.5 Real-Time Monitoring 4.4 Mobile Access 4.2 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.8 Real-Time Notifications 3.9 Real-Time Monitoring \-- Mobile Access 4.3 User satisfaction User satisfaction 4.5 User reviews[3,460](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.2 User reviews[145](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.3 Functionality 4.0 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from ₹1799Per User, Per Month - Free version - Free trial Best for Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## User reviews Pros & cons KA Kosana A. QA Analyst > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) BA Blake A. IT Technician > "The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of individual..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) AW Atiradh W. Chief Technology Officer > "The platform offers strong features, regular updates, and live issue tracking, enabling seamless collaboration and hassle-free support operations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151687) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) SN Suresh N. Government Consultant > "Comprehensive, integrated helpdesk we used for tracking customer queries and we made the process more efficient and reliable in less than 3 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7177065) MC Marjana C. Sr. Manager, Technology Support > "I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) SB Sakshi B. Senior analyst > "We occasionally found ourselves limited when trying to build more complex automation scenarios without additional workarounds." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176813) MM Mwale M. Customer Support Manager > "Additionally, the self-service portal has allowed us to develop an internal KDB library and FAQ articles for our website visitors." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) SSK Shekhar Suman K. Support and Operations Executive > "Sometimes the platform feels a bit slow when handling multiple tickets at once." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) PG Pablo G. Customer Support > "It has allowed us to streamline our support workflow, prevent messages from getting lost, and significantly improve our response times." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7178601) AF Avery F. Artist and Tour Manager > "I no longer have the constant fear of forgetting to reply to a client or seeing an important email get lost at the bottom of a generic inbox." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7163617) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that I could see without..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) VJ Vishnu J. Software Engineer > "The product itself feels a bit dated, with limited new features or major updates over time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168710) PP Prasad P. Team leader > "The ticketing system brought much-needed structure to our support process, ensuring every request had an owner and nothing slipped through the cracks." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7176803) BD Bitu D. Customer Support Lead > "Sometimes notifications get delayed and a few features take time to understand properly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157303) SSK Shekhar Suman K. Support and Operations Executive > "Ticket tracking, automation, and team collaboration features help a lot in handling customer queries smoothly and efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) AB Akash B. Configuration analyst > "It struggles with standard ai use cases, that is little bit frustrating." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) TB Tsvetelina B. Customer Support Manager > "The ability to automatically route tickets based on keywords, requester info, or language is a massive time-saver." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "I also appreciate the automation features, collaboration tools, and integration capabilities, which help improve team productivity and response time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) AM Abhishek M. Business Analyst > "The reporting dashboard provides valuable insights into ticket volumes, response times, and overall team performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7174095) MC Marjana C. Sr. Manager, Technology Support > "Customer Support takes too many responses to get to resolution and the service overall is not great." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare...." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) KA Kosana A. QA Analyst > "The dashboard is clean, so you can actually find your past tickets and check their status without getting lost in a maze of menus." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) TB Tsvetelina B. Customer Support Manager > "Overall, Freshdesk is a reliable, highly scalable helpdesk solution that has significantly improved our team's resolution times and internal organization." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) AT Arun T. Analyst > "Best ticket routing features, we saved so much time using this and other integrations into other social media and communication channels." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7179508) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund...." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) MM Mwale M. Customer Support Manager > "I think they're also lagging behind in AI capabilities." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156383) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) BA Blake A. IT Technician > "Being able to manage email, chat, and phone support all from one dashboard is a huge deal." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) CLP CH L P. Customer experience specialist > "I also really like the agent reporting features, which make it easy to track performance and monitor support quality." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156471) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) BA Blake A. IT Technician > "The canned responses and ticket merging features alone have made our team noticeably more efficient." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) SK Sheila K. Admin > "Software is a bit pricey." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) AB Akash B. Configuration analyst > "Great helpdesk software offering excellent customer support and integrations, but the AI features need significant improvement." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7167734) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) RM Rohit M. Project Manager > "It offers a great user experience, outstanding customer support, and delivers strong value for money, making it a reliable choice for support teams." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7168155) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform makes it easy to organize, track, and resolve customer inquiries in a structured manner." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) JR Jenis R. IT Admin > "Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154252) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) VS Vaishnava S. Instructional designer > "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490) SN Suresh N. Government Consultant > "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) SN Suresh N. Government Consultant > "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) SS Santhosh S. Cybersecurity Specialist > "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) AM Abhishek M. Business Analyst > "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) DM Deepak M. Engineer > "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700) AM Abhishek M. Business Analyst > "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) KA Kosana A. QA Analyst > "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) MJ Mitali J. Specialist programmer > "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) VJ Vishnu J. Software Engineer > "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) Mohd A. Founder > "We lost approximately 6,500 customer conversations permanently." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) SM Shruti M. Finance associate > "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "conversations lost forever." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) SM Shruti M. Finance associate > "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) KA Kosana A. QA Analyst > "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) MJ Mitali J. Specialist programmer > "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) SB Shaunak B. Sr analyst > "The operational visibility has helped our team stay organized and react quickly during busy periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) AT Arun T. Analyst > "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) BR Bondada R. Technician, Network Operations > "make it easy to manage customer communication across multiple channels in one place." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) MP Manijith P. Graphics Hardware Engineer > "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) VJ Vishnu J. Software Engineer > "The setup process is generally smooth, and day-to-day navigation is intuitive." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) RM Rohit M. Project Manager > "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) CJ Chandan J. Product Designer > "Chat and messaging are fast and reliable." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) SS Santhosh S. Cybersecurity Specialist > "One of the best value-for-money tools out there." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) ## User interface 4.51 (3,460) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.16 (145) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Freshdesk 24/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) Freshchat Top features 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/158117/Freshchat/#features) ### Recognition No recognitions have been awarded to Freshdesk Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 Freshchat - By Freshworks - Located in United States - Founded in 2011 ## 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