# Compare Freshdesk vs Broadly 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshdesk and Broadly based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/124981-161326/Freshdesk-vs-Broadly-Reviews --- # Freshdesk vs Broadly Features and Cost Comparison Last updated May 22nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskBroadly2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,427 reviews](#user-reviews) Positive 3,212 Neutral 165 Negative 50 [## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting Price $249.00/month Value-for-Money 4.6 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment RC CK Based on [336 reviews](#user-reviews) Positive 325 Neutral 7 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,735 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Single Sign On 4.3 Chat/Messaging 4.6 Real-Time Notifications 4.6 Real-Time Monitoring 4.4 Mobile Access 4.2 \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging NA Real-Time Notifications NA Real-Time Monitoring NA Mobile Access NA User satisfaction User satisfaction 4.5 User reviews[3,427](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.8 User reviews[336](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $249Per Month - Free version - Free trial Best for Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. Best for Local businesses. Industries include: Animal Services, Automotive, Business & Professional Services, Construction, Dental & Medical, Home Services, Health & Beauty & Hospitality. ## User reviews Pros & cons RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) MC Marjana C. Sr. Manager, Technology Support > "I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) AY Andrew Y. Technical Support Manager > "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487) MC Marjana C. Sr. Manager, Technology Support > "Customer Support takes too many responses to get to resolution and the service overall is not great." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare...." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) PH Patricia H. Program Director > "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) NV Niels V. CFO > "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632) JH Jessica H. Digital Advisor > "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) CL Carissa L. Marketing and sales manager > "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) EC Ewan C. Billing and Accounts Administrator > "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) GC Graziana C. Customer Operations Lead > "Freshdesk has an outstanding self service support, which gives immediate answers to customers" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) SC Stefano C. Marketing manager > "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065) CG Courtney G. Artist > "Microphone disconnects from the program so the customer cannot hear you" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744) MA Martin A. Snr Technical Product Support Engr > "Real-time chat and task management tools are reliable and enhance workflow." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) SJ Sam J. Office Administrator > "I like the AI that is used to route tickets and analyze the customers concerns, as well as perform repetitive tasks." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6489579) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) MA Martin A. Snr Technical Product Support Engr > "Freshdesk is a robust platform for managing customer support efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7117013) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) VB Vittal B. Chief Product and Strategy Officer > "We made sure we were responsive even during product launches or outages with automation, SLAs, and canned responses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) SM Shailesh M. IT Service Delivery Manager > "It also means that various departments can collaborate seamlessly too." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) SM Shailesh M. IT Service Delivery Manager > "Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) V Vidhi .. Marketing Associate > "It took some time to set up and get used to, but the productivity of our team over the long haul has been considerable along with the engagement with the..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) RJ Ramos J. Senior Researcher > "I like its advanced reporting and analytics capabilities that enable us to improve processes and measure performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6749011) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) RA Riyad A. Technical Support Engineer > "The ticket management system is user-friendly, and the ability to track ticket progress and monitor team performance has been invaluable." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) Sofiya K. Support Specialist > "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) VR Verified Reviewer Associate Product Manager > "Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571991) Sofiya K. Support Specialist > "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) GC Graziana C. Customer Operations Lead > "Freshdesk is completely intentional in managing and centralizing customer support" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) JH Jessica H. Digital Advisor > "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) VR Verified Reviewer Communications and Events Manager > "It is an easy for an entire team to access emails and other communications without having to share log in information across multiple accounts" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6866638) SK Surya K. Sr. Manager > "First, the interface can feel overwhelming, especially for new users." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514) VR Verified Reviewer Project Manager > "I've used a few ticketing systems in my career, and I find Freshdesk to the one of the best ones." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7119649) JS Jessica S. Owner > "There is Not always timely response to live chat." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6616914) KG Kim G. Performance Marketing Manager > "Most of our customer requests are about the same few topics, so we have added a few saved replies to Freshdesk, which saves us a lot of time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6403141) PA Paola A. Team Leader > "Sometimes this can be a problem because of the type of information that is displayed in the tickets, however I don't see it as such a big problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4848219) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) RC Robert C. President > "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) PG Pat G. owner > "I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___6812548) CK Carmella K. Office Manager > "I love being able to respond to customers directly, book appointments, send review notifications and respond to reviews,..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) Kelly Michael S. Marketing Manager > "You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152117) JS Jud S. President > "Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KH Kristen H. Admin. & A/R Manager > "I do not like that I am not able to send invoices or connect my payment processing up through BROADLY. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) MP Michael P. Owner > "Texting in real time with clients is really helpful and being able to easily send a request for a review when they agree..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) JW Joleene W. Owner > "The only thing I don’t care for is , the inability to turn off a request for a review if they have already provided one." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4150850) HD Heather D. Office manager > "The most things I like about Broadly is being able to send our review templates out to all of customers, and confirm..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681164) DH David H. Business Owner > "We mainly use it for customer communication and reviews so we are not using it to its full potential." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125125) CR Christi R. Owner > "The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681176) EA Elyssa A. Director of Operations > "You cannot turn off text messaging replies for clients to not write back after a review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145526) CW Courtney W. Office Manager > "Broadly helps the office free up time by automating the smaller tasks and making it easy for us to review our Google..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170925) CS Clay S. Owner > "The automated follow ups are annoying to clients and cannot be turned off without manually doing so for every client. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705182) SR Shawna R. HR Manager > "I like that this software can automatically send out the review requests and catch negative experiences, so they can be..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083402) RI Rick I. Owner > "hard to use the lead screen - Slow responding and hard to look up names and you end up with doubles all the time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4085294) CC Carol C. Office Manager > "Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4130549) KD Kelsey D. Manager > "Some issues with attaching pictures to messages while using the app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) JS Jennifer S. General Manager > "The product itself has allowed for honest communication with out customers so we can look at both where we excel and need..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705186) JK Jesica K. VP > "That the software is not integrated and I have to send details/contact info monthly" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170286) GO Gertie O. CEO > "Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082913) KH Kat H. Marketing Coordinator > "Honestly, this is more of a user issue, but I don't like when we get sales messages or obvious questions in the live chat..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) KD Kelsey D. Manager > "This allows us to have conversations with our customers quickly before and after hours in cases of emergency." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TP Todd P. Owner > "I am unable to add a picture to the blast email function." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145414) AA Andrew A. Service and Sales Manager > "It is non-threatening to customers because we can still personalize review generation and communication, and it is easy..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) IZ Isaac Z. Manager > "However, the number of bad reviews that we could have received if this software wasn't in place would have cost us more in..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082585) EC Eric C. CEO > "Great experiecce and the #1 Platform for capturing our Veterans home buying/selling experiences. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126447) BR Brielle R. Admin/ Reception > "I don't love that I don't get follow up messages on my email, sometimes I forget to respond." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681224) KH Kat H. Marketing Coordinator > "As a business that gets the majority of our clients from word of mouth advertising, this is essential to maintaining our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) AB Amber B. Marketing Director > "Also, it's not possible to delete past employees from reports." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681671) KH Kat H. Marketing Coordinator > "I love that the software gives us the option to intervene when a client is dissatisfied before they leave a public review." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151397) TR Tegan R. Attorney > "costs too much for the limited features we use it for." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) AM Alvin M. Service manager/lead technician > "The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) VR Valheriee R. President > "Sometimes there are duplicate requests but nothing that harms my business." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4151071) KH Kristen H. Admin. & A/R Manager > "I also like that BROADLY integrates with my Pest Control Scheduling/Billing software program." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) GP Gregg P. Marketing Specialist > "Some of the new review filter features an not to my liking." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4140300) SK Sheryl K. Owner/Administrator > "I love how many great reviews broadly has helped us capture to boost our ratings in the eyes of our existing and potential..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) JS Jud S. President > "It does not integrate with our particular CRM as well as we would like." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082558) KD Kelsey D. Manager > "We enjoy being able to quickly respond to customer questions as well as see their reviews, good and bad." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083681) TR Tegan R. Attorney > "We were not able to use the payment function. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4127723) ZG Zhané G. Marketing Director > "Broadly did a great job at managing our company's reviews and letting our internal team know how customer's viewed our..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4191601) RB Rob B. Business Development Manager > "I do not like its functionality and how "clunky" it feels." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4084172) AS Amanda S. assistant manager > "I like having the ability to text customers if they need assistance and for marketing" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4693578) NW Nicole W. Office Assistant > "If customers don't utilize another source for their review..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4152858) PC Paul C. president > "people often only use google for reviews, as we strive for excellence our total reviews are almost at a full 5 stars. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681604) AM Alvin M. Service manager/lead technician > "Always requires updates and doesn’t always work properly. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681876) CK Carmella K. Office Manager > "It's been a tremendous help to our company in getting new customers, as well as, building our reviews on Google." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083779) EF Erin F. CEO > "There are not any features I would like to see edited at this time" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082548) KH Kristen H. Admin. & A/R Manager > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message;..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705541) VH Victor H. President > "It is hard to get in touch with customer service." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4126628) KR Katie R. Owner > "I feel like I can really manage guest feedback and satisfaction in real time with this product and I will continue to use..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4083584) AA Andrew A. Service and Sales Manager > "Our experience with the customer service of Broadly has been mixed." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146844) CK Chris K. Spa Service Manager > "Also allows another way to contact customers and stay up to date with their needs." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4146938) SK Sheryl K. Owner/Administrator > "I would rather pick up the phone and it seems I can only email." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4092337) CC Clay C. Professional Home Inspector > "It is important to let a client know that you’ve read their review and appreciate it. While I should certainly do that..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4705276) CS Chuck S. GM > "Difficult to reach phone support." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4681284) RC Robert C. President > "We use Broadly to measure our effectiveness when it comes to creating an exceptional customer experience. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4147005) MP Michael P. Owner > "It's kind of pricey. " [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4082535) MS Mary S. Sales Consultant & Marketing Director > "It has helped raise our google reviews and ultimately help new clients find us online." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4691407) CP Cindy P. Owner > "The fact that we have so many issues with the features." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125473) LD Laci D. Manager > "Broadly also ended up having additional features that were we not anticipating using but ended up being wonderful..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4145178) PY Petya Y. Office Manager > "Not applicable." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___3763971) RW Rhonda W. Owner > "It has helped our customers communicate with us and has made a very huge difference in our online reviews." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4131220) MF Michael F. Owner > "Lack of support after signing on.........." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4125359) LS Lauren S. Marketing Director > "Broadly makes it incredibly easy to review, respond and manage all customer communications in one app." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4089249) MH Melissa H. Administrative Assistant > "I do not have anything to add in this spot." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4170169) SW Samantha W. Office Supervisor > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4683419) HS Hailey S. Founder > "I told them if they refused to refund me for the months that I didn't use their service I would be disputing the charge..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) JS Julianna S. Head of Marketing > "Convenient reports both for each location separately and for the entire business" [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4129466) HS Hailey S. Founder > "I widely promoted this software with peers and consulting clients in the service industry until this experience, which is..." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) SC Skyler C. Residential Account Manager > "Broadly makes it easier for our company to gain new leads and keep a constant contact with them." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___4711812) HS Hailey S. Founder > "I just had a 2 week battle with Broadly over their billing during the COVID crisis." [See full review](https://www.capterra.com/p/161326/Broadly-Reviews/#Capterra___2404065) [View Reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) ## User interface 4.51 (3,427) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) 4.78 (336) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Freshdesk Top features 24/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) Broadly 10/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/161326/Broadly-Reviews/#features) ### Recognition Freshdesk is recognized as a top-rated tool in 2 Capterra Shortlist reports Broadly is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Broadly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 Broadly - By Broadly - Located in United States - Founded in ## Popular Comparisons [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $39/month 4.3 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $249/month Price $30/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-253516/Broadly-Reviews-vs-SurveyMonkey) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,782)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $249/month Price $299/month 4.7 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,782)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $249/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-161326/LiveAgent-vs-Broadly-Reviews) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (716)](https://www.capterra.com/p/132997/Freshservice/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-161326/Weave-vs-Broadly-Reviews) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,886)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $249/month Price $39/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-161326/JotForm-4-0-vs-Broadly-Reviews) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,427)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) $19/month Price Contact vendor for pricing 4.3 Features 4.5 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-124981/SysAid-vs-Freshdesk) [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) vs [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) $249/month Price Contact vendor for pricing 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152997-161326/BirdEye-vs-Broadly-Reviews)