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Freshdesk vs Sentry: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,290 reviews from Issue Tracking users.
% Fit
High performer
Feature ratings
Ticket Management
4.6
Prioritization
4.5
Task Management
4.3
Collaboration Tools
4.1
Access Controls/Permissions
4.4
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
NA
Prioritization
--
Task Management
NA
Collaboration Tools
4.3
Access Controls/Permissions
--
User satisfaction
4.5
User reviews3,374
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.5
4.8
User reviews65
Ease of use
4.3
Functionality
4.5
Value for money
4.5
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Loved by over 4 million developers and more than 100,000 organizations worldwide, Sentry provides code-level observability to many of the world’s best-known companies like Disney, Slack & Cloudflare

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kayla B
Communication and Speech Coach
5.0

Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.

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User interface
124981 video thumbnail}
1 Video
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5 screenshots
165426
3 screenshots

Freshdesk

Top Features
43/50
  • Commenting/Notes
  • Configurable Workflow
  • Help Desk Management
  • Issue Scheduling
  • Projections
  • Real-Time Reporting
  • Task Progress Tracking
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Drag & Drop
  • Email Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Project Management
  • Real-Time Notifications
  • Real-Time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • SSL Security
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management
See All features
Hide Issue Tracking Software Features -

Sentry

22/50
Show Issue Tracking Software Features +
Freshdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sentry
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk
  • By Freshworks
  • Located in United States
  • Founded in 2011
Sentry
  • By Functional Software
  • Located in United States
  • Founded in 2012
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