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Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Loved by over 4 million developers and more than 100,000 organizations worldwide, Sentry provides code-level observability to many of the world’s best-known companies like Disney, Slack & Cloudflare
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
Pretty easy to incorporate into your system. Really helpful when trying to debug issues in your code and provides helpful data from what and where your customers are coming from.
Sometimes seems to not show all the errors, looks like can skip some of It, so we cannot find information about some user that is complaining about an error.
Perfect for me in monitoring bugs and the ability to debug issues that did not occur in my development environment.
Sentry doesn’t handle extreme quantities of errors very well. As a result, if there are a ton of errors at a time it might not even report a percentage of them.
They have excellent docs to get set up and integrated across a variety of languages, web, and app frameworks. Getting alerts piped into Slack and Pagerduty was super simple.
Sometimes it is hard to drill down into errors that happen many times, and the UI for managing teams and users is not always very intuitive.
The number of integrations and the ease of setup is great. Also the amount of data provided for exceptions is very extensive.
Absolutely nothing, it helped a lot with user generated errors.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
Freshdesk
Top FeaturesSentry
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