# Compare Freshdesk vs Trustpilot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshdesk and Trustpilot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/124981-169618/Freshdesk-vs-Trustpilot

---

# Freshdesk vs Trustpilot Features and Cost Comparison

Last updated March 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshdeskTrustpilot2/4 selected

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

[## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [3,407 reviews](#user-reviews)

Positive

3,194

Neutral

163

Negative

50

[## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting Price

$299.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [1,202 reviews](#user-reviews)

Positive

1,085

Neutral

57

Negative

60

## Summary

* * *

Key features rated by users

Features selected based on 2,337 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

71%Fit

Missing features

Feature ratings

Real-Time Reporting

NA

Negative Feedback Management

4.0

Real-Time Notifications

4.6

Surveys & Feedback

4.5

Customizable Forms

4.5

71%Fit

Missing features

Not enough reviews

Feature ratings

Real-Time Reporting

4.0

Negative Feedback Management

4.2

Real-Time Notifications

4.8

Surveys & Feedback

4.4

Customizable Forms

NA

User satisfaction

User satisfaction

4.5

User reviews[3,407](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.5

User reviews[1,202](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.2

Customer support

4.2

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

$299Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

Best for

Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel

## User reviews

Pros & cons

RD

Riccardo D.

Customer Support Manager

> "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557)

PF

Pedro F.

Head of Marketing

> "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately,..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458)

MV

Mayank V.

Product Manager

> "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821)

PF

Pedro F.

Head of Marketing

> "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458)

DL

DONIA L.

Project Manager

> "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446)

VR

Verified Reviewer

IT Support Analyst

> "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583)

AA

Aditya A.

Customer Service Representative

> "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593)

GC

Graziana C.

Customer Operations Lead

> "I don’t like the price concept from Freshdesk, where some higher tiers needs more money"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

RD

Riccardo D.

Customer Support Manager

> "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557)

SD

Shikha D.

Senior Reputation Executive

> "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306)

MV

Mayank V.

Product Manager

> "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821)

PA

Priscial A.

Customer Service

> "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare. Despite..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

TM

TouFue M.

IT Tech

> "Submitting ticket, creating knowledge base, setting up canned response all are great features to have."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410)

VB

Vittal B.

Chief Product and Strategy Officer

> "Its reporting is passable, but not ideal to build complex custom dashboards."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496)

AY

Andrew Y.

Technical Support Manager

> "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487)

AP

Adam P.

Systems Billing Developer

> "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632)

DL

DONIA L.

Project Manager

> "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446)

NV

Niels V.

CFO

> "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632)

PH

Patricia H.

Program Director

> "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140)

CE

Chuck E.

Support Services Analyst

> "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735)

AP

Adam P.

Systems Billing Developer

> "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632)

BA

Brian A.

Depot tech

> "There were certain operations that could become difficult to keep track."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053)

AT

Akshay T.

Purchase Engineer

> "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173)

IJ

Isaac J.

Director

> "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. "

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010)

VL

Vanessa L.

CEO

> "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign tickets to..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176)

JR

Joe R.

IT Director

> "I also found the portal login to be troublesome at times when trying to login"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

JH

Jessica H.

Digital Advisor

> "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475)

KS

Katie S.

Operations Manager

> "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678)

RA

Riyad A.

Technical Support Engineer

> "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875)

JR

Joe R.

IT Director

> "The layout is sort of confusing and it is not explicitly clear on where certain settings are."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

JR

Joe R.

IT Director

> "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495)

YY

Yhan Y.

Assistant Manager

> "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895)

JT

Jacqueline T.

Director of Technology

> "Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6292361)

PA

Priscial A.

Customer Service

> "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

SC

Silvester C.

Sr. Manager

> "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932)

VR

Verified Reviewer

IT Support Analyst

> "My issues are more with the ticketing portion of Freshdesk."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583)

VR

Verified Reviewer

Account Manager

> "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570)

PJ

Posh J.

US IT LEAD

> "The delayed response time for support caused productivity issues for my team"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745)

AZ

Arpad Z.

Senior software consultant

> "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938)

LM

L M.

Lead Data And Analytics Manager

> "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685)

Harry G.

Head of Creative

> "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are kept..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954)

Mitusha A.

Conversational AI Developer

> "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some chatbot..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388)

CO

Chris O.

President

> "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086)

CG

Courtney G.

Artist

> "Microphone disconnects from the program so the customer cannot hear you"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744)

CL

Carissa L.

Marketing and sales manager

> "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253)

SS

Samuel S.

Executive Administrator

> "Also lacks ability to change what is seen (or tracked)."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254)

JM

Jessica M.

Customer Service

> "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731)

IM

Ian M.

Partner

> "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173)

EC

Ewan C.

Billing and Accounts Administrator

> "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675)

VR

Verified Reviewer

Health Coach Manager

> "You have to be careful about replying to a ticket, so the member/customer does not see replies."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162)

GC

Graziana C.

Customer Operations Lead

> "Freshdesk has an outstanding self service support, which gives immediate answers to customers"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

IgG

Ivan gabriel G.

Operator

> "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807)

SC

Stefano C.

Marketing manager

> "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065)

JI

Joy I.

Administrative Coordinator

> "It depends on internet connection due to lack of offline access."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797)

SJ

Sam J.

Office Administrator

> "I like the AI that is used to route tickets and analyze the customers concerns, as well as perform repetitive tasks."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6489579)

PA

Priscial A.

Customer Service

> "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073)

VB

Vittal B.

Chief Product and Strategy Officer

> "We made sure we were responsive even during product launches or outages with automation, SLAs, and canned responses."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496)

IS

Ian S.

GM

> "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039)

SM

Shailesh M.

IT Service Delivery Manager

> "It also means that various departments can collaborate seamlessly too."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408)

VR

Verified Reviewer

Marketing Director

> "If you're looking to customize your helpdesk, Freshdesk is not for you."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619)

SM

Shailesh M.

IT Service Delivery Manager

> "Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408)

Sofiya K.

Support Specialist

> "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047)

V

Vidhi ..

Marketing Associate

> "It took some time to set up and get used to, but the productivity of our team over the long haul has been considerable along with the engagement with the customers,..."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963)

Sofiya K.

Support Specialist

> "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047)

RJ

Ramos J.

Senior Researcher

> "I like its advanced reporting and analytics capabilities that enable us to improve processes and measure performance."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6749011)

JH

Jessica H.

Digital Advisor

> "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475)

RA

Riyad A.

Technical Support Engineer

> "The ticket management system is user-friendly, and the ability to track ticket progress and monitor team performance has been invaluable."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875)

SK

Surya K.

Sr. Manager

> "First, the interface can feel overwhelming, especially for new users."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514)

VR

Verified Reviewer

Associate Product Manager

> "Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571991)

VR

Verified Reviewer

Problem Setter

> "I also found that some aspects of the product can be difficult to use, such as the reporting features which require a lot of customization to get the data I need."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4768338)

GC

Graziana C.

Customer Operations Lead

> "Freshdesk is completely intentional in managing and centralizing customer support"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732)

JS

Jessica S.

Owner

> "There is Not always timely response to live chat."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6616914)

VR

Verified Reviewer

Communications and Events Manager

> "It is an easy for an entire team to access emails and other communications without having to share log in information across multiple accounts"

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6866638)

PA

Paola A.

Team Leader

> "Sometimes this can be a problem because of the type of information that is displayed in the tickets, however I don't see it as such a big problem."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4848219)

VR

Verified Reviewer

Project Manager

> "I've used a few ticketing systems in my career, and I find Freshdesk to the one of the best ones."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7119649)

VR

Verified Reviewer

Software Developer

> "Additionally, there have been occasional glitches or slow loading times that can be frustrating when working on time-sensitive customer inquiries."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4761617)

KG

Kim G.

Performance Marketing Manager

> "Most of our customer requests are about the same few topics, so we have added a few saved replies to Freshdesk, which saves us a lot of time."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6403141)

KT

Karla T.

system engineer

> "The technical support is terrible. If we want to solve something, it takes more than 24 hours, the response should be immediate so as not to delay the work."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4936685)

AW

Angela W.

Research Analyst

> "I like how its omnichannel support in one dashboard which improves the efficiency of our workflows and saves valuable time."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6579579)

Joshua Yeboah A.

CEO

> "Additionally, we encountered a few challenges when it came to configuring certain settings and workflow rules in Freshdesk."

[See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4815678)

[View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

KM

Karen M.

Managing Editor

> "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with external..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759)

Sasha B.

Customer

> "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal content."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

FA

Fabruzio A.

Technician

> "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are true and..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

Sasha B.

Customer

> "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was still not..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

VR

Verified Reviewer

Leasing Consultant

> "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977)

SB

Samuel B.

Co Founder

> "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506)

TG

Tim G.

Customer Service Executive

> "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

VR

Verified Reviewer

Marketing

> "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356)

SA

Sara A.

Engineer

> "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the color."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527)

Eric P.

CEO

> "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

FA

Fabruzio A.

Technician

> "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984)

SL

Suzanne L.

Head of CRM

> "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

SL

Stefanos L.

CEO

> "I registered with Trustpilot as a company and received a 5-star rating."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693)

SL

Suzanne L.

Head of CRM

> "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't given any..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

AL

Ariel L.

Director of Customer Support and Success

> "We have been able to capture more feedback than ever and identified more improvement we need to make."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108)

AZ

Alexis Z.

CTE Business Teacher

> "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

SL

Suzanne L.

Head of CRM

> "Core functionality of requesting and publishing reviews is good"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313)

TG

Tim G.

Customer Service Executive

> "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

Vincenzo S.

Geom

> "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many types of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

Ashish A.

Customer Service Representative

> "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565)

MG

Marta G.

product manager

> "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012)

KC

Keleigh C.

Esthetician

> "It's only user reviews and no product overviews or breakdowns which can be a downside."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

Vionah A.

Quality Assurance

> "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer satisfaction."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155)

VR

Verified Reviewer

Not relevant

> "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple accounts to..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194)

LT

Layla T.

Blogger

> "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new clients."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436)

Sasha B.

Customer

> "Several of my friends who also left genuine reviews for the same business had their reviews removed."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

SL

Simon L.

Manager

> "the flows for sending past requests was a really well designed feature"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

Eric P.

CEO

> "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :("

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432)

TG

Tim G.

Customer Service Executive

> "Positive reviews establish online trust and gives our brand a sense of legitimacy."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879)

LG

Louis G.

Co-founder

> "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823)

KC

Keleigh C.

Esthetician

> "I love that it is direct customer feedback with no bs in between."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222)

WO

William O.

Manager

> "They allow fake customers to post fake reviews."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132)

EJ

Elli J.

Customer Marketing Manager

> "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

AP

Ashley P.

Assistant to Founder Chaos Coordinator

> "The cost for TrustPilot for a small business is our biggest painpoint."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936)

Mai V.

Software Product Manager

> "Trustpilot has a very user-friendly UI and UX on their main dashboard."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458)

AZ

Alexis Z.

CTE Business Teacher

> "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733)

RR

Rocio R.

lawyer

> "great feature is the ability to gather feedback from clients through the platform's review invitations feature."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4771667)

JB

Jessica B.

Content Creator

> "Sometimes it’s difficult to verify authenticity of the ratings given."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887)

Abhishek P.

Senior Product Manager

> "Trustpilot is a great platform to find reviews of products and services."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6264733)

Sasha B.

Customer

> "When I made contact I thought they would fix their error but they didn't."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311)

BS

Britney S.

Insurance Agent

> "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972)

PM

Paola M.

Supervisor of administrative conduct

> "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to the bottom,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210)

DH

Derrick H.

CEO

> "Additionally, there are many ways to automate the review request trigger to fit into any application needed. "

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4723826)

SA

Sineah A.

Owner

> "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much management going on..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258)

SL

Simon L.

Manager

> "how simple the system was to use, suitable for a small business and also corporate."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575)

BS

Benjamin S.

Growth & BD

> "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the possibility of..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373)

SA

Sara A.

Engineer

> "I am really satisfied, never had problem with online services thanks to Trustpilot."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527)

Jacob H.

Business Developer

> "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards,..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

Jackie S.

Self Employed

> "My overall experience has been positive and i can definitely trust the reviews on different companies"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114)

CW

Chad W.

Production Partner

> "It can sometimes be difficult with finalizing the review."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995)

KT

Karis T.

Assistant Human Resources Officer

> "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407)

HT

Huong T.

English teacher

> "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096)

DN

Debbie N.

Manager

> "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and increase..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141)

DG

Destiny G.

Owner

> "Occasionally it has inaccurate information."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264)

VR

Verified Reviewer

Customer and Product Development

> "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner and in the..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818)

Ayesha T.

Mathematics faculty

> "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very good feature."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477)

HC

Heath C.

Inventory Manager

> "Being able to quickly analyze a customer's thoughts/opinions on the process of their sale is always insightful."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4762962)

IK

Ilian K.

WP developer

> "Sometimes the support is not okay when you want to ask them something, some reviews for some companies are hard to believe in case it seems they are not real reviews..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4746859)

AD

Angela D.

Co-owner

> "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

Jacob H.

Business Developer

> "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

Cristina A.

Photographer

> "Thanks to trustpilot we are finally seeing things differently, thanks to constructive criticism from our target audience we can finally improve on what we lack."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4753063)

EJ

Elli J.

Customer Marketing Manager

> "It's really hard to get these type of reviews removed as well."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743)

Vincenzo S.

Geom

> "I must say that very often trustpilot, thanks to the positive reviews, has allowed me to discover websites that I didn't know."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035)

CT

Chana T.

Nail Technician

> "Many reviews do not really have all that much detail about anything specific so it can be hard to get a clear picture of what was not good, or what was particularly..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4787232)

Michael M.

Consultant

> "It helped me make a purchasing decision and the information turned out to be accurate after I used the software."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5027516)

FL

Freja L.

Compliance specialist

> "It can be difficult to remove fake reviews and to know which are real or not"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439)

SD

Subhasri D.

Freelancer

> "At my workplace, this is one of my main responsibilities, and TrustPilot is the simplest website to keep an eye on."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4933631)

GW

Grace W.

Office Manager/Director of Events

> "I was told that someone marked my account for non-renewal on 1.3.23 and yet that was not the case."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4807468)

Sai R.

Client Project Manager

> "Trustpilot is a reliable platform to receive customer experiences and feedback about products and services."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4944021)

Jacob H.

Business Developer

> "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058)

BV

Brian V.

Entrepreneur

> "Customer engagement has increased since I now know what my customers are complaining about and I can quickly fix it with the help of Trustpilots analysis and feedback..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3775076)

NA

Nimesh A.

Software Engineer

> "Can be affected by fake reviews and review manipulation."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4726161)

AD

Angela D.

Co-owner

> "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324)

CT

Callum T.

Financial Planner

> "Very good service, but perhaps some reviews cannot be trusted."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6484517)

Dalmir A.

Content Creator

> "Well, TrustPilot is very essential and useful, I don't know anyone who wants to travel and see places who doesn't search TrustPilot first to get feedback from people..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3498417)

ET

Elexciss T.

Web Content Manager

> "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the review should be..."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008)

JL

Jade L.

Customer Relations

> "Easy to use, easy to sort reviews and reply to customers"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

XC

Xavier C.

Co Founder

> "It is also very hard to avoid fake reviews sometimes and we have had a few slip through the net so it's not perfect."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4885991)

Esther T.

Journalist

> "This is where I call home when it comes to finding out other people views on apps,services,jobs and products."

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___5041794)

JL

Jade L.

Customer Relations

> "Post negative reviews that should not be seen i.e swear words"

[See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439)

[View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/)

## User interface

4.50 (3,407)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

4.47 (1,202)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Freshdesk

Top features

32/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/124981/Freshdesk/#features)

Trustpilot

25/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/169618/Trustpilot/#features)

### Recognition

No recognitions have been awarded to Freshdesk

No recognitions have been awarded to Trustpilot

### Deployment & support

Freshdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Trustpilot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshdesk

-   By Freshworks
-   Located in United States
-   Founded in 2011

Trustpilot

-   By Trustpilot
-   Located in Denmark
-   Founded in 2007

## Popular Comparisons

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[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

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[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

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[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

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Contact vendor for pricing

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$29/month

4.3

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

$299/month

Price

$39/month

4.4

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$19/month

Price

$25/month

4.3

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

$299/month

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot)

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/124981-227102/Freshdesk-vs-JIRA-Service-Management)

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$299/month

Price

$15/month

4.4

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-169618/LiveAgent-vs-Trustpilot)