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better software since 1999
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Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Small and Medium-sized Businesses Small Business Owner IT Support Companies Help Desk Support Teams Managed Service Providers Technology Consultants IT Managers System Administrators
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
Just in a minute, I was able to gain access to my colleague's computer, swiftly solving our inbound issues. Alongside its quick connection, I'm impressed by how simple the application is to use.
HelpWire's adaptability is limited by its lack of support for operating systems other than Windows and macOS.
Overall, I've had a great experience with HelpWire. I was immediately impressed by the platform's effectiveness and the expertise of its support team when I set out on this digital journey.
While this product has its own advantages and disadvantages, the most crucial part of it is the delayed buffering which makes the user go nuts and not get a satisfies and relevant outcome.
Overall, Helpwire is a great platform for me and I totally recommend it to all who are looking for seamless remote support.
It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider.
It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me.
The least appealing aspect of HelpWire is that sometimes the wait times for connecting with an expert can be longer during peak hours. This can be a bit frustrating when you need immediate assistance.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
Prioritize real-user-identified key features according to your needs to find your best fit.
Freshdesk
Top FeaturesHelpWire
Freshdesk
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HelpWire
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