Freshdesk vs UpToDate: Which is a better fit?

Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.

Taylor R.: Hi, my name's Taylor. I'm a physician assistant or PA. I would give UpToDate a five out of five stars. And for more reviews like this, click below. As far as business problems I'm solving with UpToDate, lots of times it's kind of reassuring that I have the right treatment plan for a patient. Other times it's looking into other possible treatment plans or who to refer to or the ways different kind of illnesses would present themselves. So kind of how to better help treat and take care of patients. I like UpToDate the most compared to kind of the other programs I've used because it's tons of information in one spot and it's easily accessible. That's my favorite thing about UpToDate. The one thing I might change about UpToDate would be how you get the CME. The CME is awesome and it's super helpful, but it's lots and lots of clicks to get that continued medical education. I like the ease of it compared to all other CME, but I think it could even be easier if there were less clicks involved.