# Compare Freshdesk vs Supremo Remote Desktop 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshdesk and Supremo Remote Desktop based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/124981-177094/Freshdesk-vs-Supremo-Remote-Desktop --- # Freshdesk vs Supremo Remote Desktop Features and Cost Comparison Last updated June 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskSupremo Remote Desktop 2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,440 reviews](#user-reviews) Positive 3,225 Neutral 165 Negative 50 [## Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)[4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) Starting Price $199.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.8 Customer Service 4.6 Reviews Sentiment Based on [447 reviews](#user-reviews) Positive 434 Neutral 12 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 5,879 reviews from remote support software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Single Sign On 4.3 Remote Access/Control 4.5 SSL Security 4.3 Multi-Channel Communication 4.1 Unattended Access NA 62%Fit Missing features Not enough reviews Feature ratings Single Sign On NA Remote Access/Control 4.7 SSL Security \-- Multi-Channel Communication 4.0 Unattended Access 4.6 User satisfaction User satisfaction 4.5 User reviews[3,440](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.7 User reviews[447](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) Ease of use 4.8 Functionality 4.5 Value for money 4.7 Customer support 4.6 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $199Flat Rate, Per Year - Free version - Free trial Best for Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. Best for Remote assistance, IT professionals, System administrators, Tech Support, Tech Assistance Service, Customer service, IT support, Help Desk, Demo, Remote work, Remote desktop, Remote access, MSP ## User reviews Pros & cons KA Kosana A. QA Analyst > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) BA Blake A. IT Technician > "The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of individual..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) AW Atiradh W. Chief Technology Officer > "The platform offers strong features, regular updates, and live issue tracking, enabling seamless collaboration and hassle-free support operations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151687) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately,..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) MC Marjana C. Sr. Manager, Technology Support > "I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) VR Verified Reviewer Analyst > "Some advanced features require extra setup and feels hard to figure out, and reporting can feel limited without add‑ons." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7126904) SK Sheila K. Admin > "What I liked about most with fresh dust was the fact that the customer history data was very accessible and every call and log was there that I could see without..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) SSK Shekhar Suman K. Support and Operations Executive > "Sometimes the platform feels a bit slow when handling multiple tickets at once." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) SSK Shekhar Suman K. Support and Operations Executive > "Ticket tracking, automation, and team collaboration features help a lot in handling customer queries smoothly and efficiently." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) BD Bitu D. Customer Support Lead > "Sometimes notifications get delayed and a few features take time to understand properly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157303) TB Tsvetelina B. Customer Support Manager > "The ability to automatically route tickets based on keywords, requester info, or language is a massive time-saver." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "I also appreciate the automation features, collaboration tools, and integration capabilities, which help improve team productivity and response time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) KA Kosana A. QA Analyst > "The dashboard is clean, so you can actually find your past tickets and check their status without getting lost in a maze of menus." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156196) MC Marjana C. Sr. Manager, Technology Support > "Customer Support takes too many responses to get to resolution and the service overall is not great." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) TB Tsvetelina B. Customer Support Manager > "Overall, Freshdesk is a reliable, highly scalable helpdesk solution that has significantly improved our team's resolution times and internal organization." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154385) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare. Despite..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) NV Niels V. CFO > "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632) AY Andrew Y. Technical Support Manager > "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) PH Patricia H. Program Director > "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. " [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform was also helpful in maintaining service quality and organizing support activities in a more professional and systematic way." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign tickets..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) MC Marjana C. Sr. Manager, Technology Support > "Jira integration is broken." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7151175) JH Jessica H. Digital Advisor > "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) BA Blake A. IT Technician > "Being able to manage email, chat, and phone support all from one dashboard is a huge deal." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) CLP CH L P. Customer experience specialist > "I also really like the agent reporting features, which make it easy to track performance and monitor support quality." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7156471) SK Sheila K. Admin > "Software is a bit pricey." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7159438) BA Blake A. IT Technician > "The canned responses and ticket merging features alone have made our team noticeably more efficient." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7157781) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are kept..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) JDC Johny Dwi C. CSO and Helpdesk Global Lead > "The platform makes it easy to organize, track, and resolve customer inquiries in a structured manner." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7152406) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) JR Jenis R. IT Admin > "Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154252) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) CL Carissa L. Marketing and sales manager > "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) EC Ewan C. Billing and Accounts Administrator > "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675) Sofiya K. Support Specialist > "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) SSK Shekhar Suman K. Support and Operations Executive > "It is easy to use, helps in managing customer support efficiently, and makes ticket handling and team collaboration much smoother." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7154398) Sofiya K. Support Specialist > "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) GC Graziana C. Customer Operations Lead > "Freshdesk has an outstanding self service support, which gives immediate answers to customers" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) JH Jessica H. Digital Advisor > "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) IC Ivan C. System Administrator > "I met Supremo and I have never stopped using it, for the administration of remote systems it is a complete..." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4317359) NC Nigel C. IT Support > "When used on a domain network, if end-user run in their profile, I have difficulty in using as..." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144569) Alessandro M. System Administrator > "We have moved from the old remote control system (the main competitor) to SUpremo and we are able to have..." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3881578) BB Bruno B. IT Director > "For me, not being able to use Copy and Paste functionality to transfer files, is a big con." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4145116) AZ Amedeo Z. IT MANAGER > "Interesting feature of Supremo is the ability to customize the interface with your logo and corporate..." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4840360) AG Antonio G. Ceo > "Sometimes from apple computers the instances of connections do not open and I am forced to close and reopen..." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4083909) FA Fabruzio A. Technician > "It's important to be able to remote connect to give assistance to your customers." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___6314470) RI Rafael I. IT support > "On occasion (very rarely) there are problems with closed sessions that Supreme considers open and..." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4169798) BM Borja M. IT Manager > "SupRemo is an ideal software for network administrators who are dedicated to solving endpoint incidents." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144195) MF Muhammad F. Chief Internal Auditor > "Connectivity problem irritates therefore users need strong internet connection." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3779764) FE Fernando E. CTO > "It solves my 100% remote support service / server monitoring." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4149575) João A. Manager > "The speed and the speed transfering files is slow" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144629) PB Pierre B. M. > "Licencing much better compared to others (and particularly the one above (no problem when transfering..." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144902) Georges A. Systems Administrator > "Does not have many features and screen sharing is barely covered." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4306331) BB Bruno B. IT Director > "Easeness of use, price, good for unatended support, personalisation with our logo and contacts" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4145116) AN Arturo N. Director > "Supremo does the job, but leaves a lot to be desired in connection reliability." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4146546) CS Chitrang S. Software Engineer > "It is a good software to remotely work from home and anywhere." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4291392) DC Darren C. Director > "The MAC install didn't work at all" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144596) VT Valerio T. it manager > "first of a kind I use to remote assistance, free version was good, poor in graphics but easy to use." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3822990) Rafael M. IT Manager > "slightly slower operating speed than competitors." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4155999) CB Carlos B. Service Engineer > "Forthe product cost you receive high performance level." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4696422) JoPM João Paulo M. SysAdmin > "Multimonitor support, gets pricey above the minimum, especially for a small business like mine" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3526104) NC Nigel C. IT Support > "It easy to use, easy for my client to download, once connected to a desktop I can fix 95% issue." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144569) AV Alexander V. Director > "Even with map functionality special characters doesn't work." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831202) BM Borja M. IT Manager > "It is easy to use and by activating the unattended mode you don't have to need the user." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144195) CW Cyril W. Administrator > "The shortcut keyboard don’t work every time and never for MacOS." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831333) AE Adrian E. IT-Administrator > "The price is good for the scope of the software and I don't need more." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144257) FM Fadi M. Development Manager > "Windows login not working on some windows editions" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831198) João A. Manager > "I use supremo everiday, is the best option quality price" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4144629) PE Philip E. Owner > "Compared to other products, the network lag is a little more noticeable." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831386) FE Fernando E. CTO > "The best remote control desktop application" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4149575) TZ Tomi Z. Programer > "Sometimes it is difficult to reach the customers behind firewall" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831236) JA John A. Owner > "Big help in my business supporting my customers" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4146763) LM Luis M. CIO > "We never like the price even if it is low comparing to other solutions" [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831225) Eugenio V. Owner > "it fulfills its function as an economical and simple solution for support and remote desktop." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___3317129) MV Marc V. nurse > "I can't call it up by deleting the file." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831574) JF Joao F. CEO > "I like the reporting tools also." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___4145516) MV Marc V. nurse > "This is not a uninstall." [See full review](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#Capterra___2831574) [View Reviews](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) ## User interface 4.51 (3,440) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) 4.67 (447) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Freshdesk Top features 29/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) Supremo Remote Desktop 21/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Annotations - API - Audit Trail - Chat/Messaging - Collaboration Tools - Compliance Management - CRM - Customizable Branding - Customizable Reports - Diagnostic Tools - File Sharing - File Transfer - Generative AI - Multi-Channel Communication - Multiple User Accounts - Real-Time Chat - Real-Time Monitoring - Real-Time Notifications - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Reporting/Analytics - Screen Sharing - Self Service Portal - Server Monitoring - Session Recording - Session Transfer - Single Sign On - SSL Security - Summary Reports - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Troubleshooting - Two-Factor Authentication - Two-Way Audio & Video - Unattended Access - User Management - Video Conferencing - Video Support - Workflow Management [See all features](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/#features) ### Recognition Freshdesk is recognized as a top-rated tool in 2 Capterra Shortlist reports Supremo Remote Desktop is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Supremo Remote Desktop Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 Supremo Remote Desktop - By Nanosystems - Located in Italy - Founded in 1986 ## Popular Comparisons [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-124981/Salesforce-vs-Freshdesk) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) $199/year Price $115/month 4.5 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-177094/Zendesk-vs-Supremo-Remote-Desktop) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $199/year Price R$35/month 4.5 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-202528/Supremo-Remote-Desktop-vs-Milvus) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (731)](https://www.capterra.com/p/132997/Freshservice/reviews/) $199/year Price $19/month 4.5 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-177094/Freshservice-vs-Supremo-Remote-Desktop) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,724)](https://www.capterra.com/p/62194/LiveChat/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $199/year Price $15/month 4.5 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-177094/LiveAgent-vs-Supremo-Remote-Desktop) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) vs [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/)[4.59 (2,010)](https://www.capterra.com/p/86962/Bomgar/reviews/) $199/year Price $1995/month 4.5 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/86962-177094/Bomgar-vs-Supremo-Remote-Desktop) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,825)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $19/month Price $50/month 4.3 Features 4.3 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/124981-157279/Freshdesk-vs-Dynamics-365) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) $199/year Price $129/month 4.5 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-177094/Atera-vs-Supremo-Remote-Desktop)