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Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
I love the viber is easy to use and transfer image to my team. I love the sticker is nice, another best point is viber can call to mobile operator with lower cost.
Sudden changes to connection sadly have affected video, which becomes blurry or disappears after a few minutes.
All overall its very much easy to use and and very much helpful for each moments. Easy to do chats, video chats and use the strikers which is specially i like and hope everybody like.
There is no filter for spam in the public group and end-up keep popping notification in my phone. It is a nuisance and i had to leave the group to avoid the spam messenger.
Viber's emoji set is definitely the most original and funny emojis set among all chat applications. I like to express my extreme feelings to the peson I am talking with great looking emojis of Viber.
Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.
It is very easy to use,convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.
In addition to, there is no option to back-up my files and contact to cloud storage. The adds appear after every video calls is irritating.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
Yasmine E.: My name is Yasmine. I work for a company that is 40 to 50 people working in. I'm giving Viber a five stars rating. I use Viber on a day-to-day basis for international calling and communications international clients and stakeholders around here and there. Why I like most is the free calling feature that I can make calls around the world with decent price for the application itself and the cost effectiveness. Sometimes there is a lag when I'm doing a call that the voice is late a little bit. That's what sometimes it happen, not all of the time.
Freshdesk
Top FeaturesViber
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