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Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
We help companies across various industries in converting website visitors to leads, online sales or whatever the conversion target of the website is.
Freshdesk is an effective channel for providing great customer services. It helps me managing multiple stores and providing responsive services to my clients.
This means that tickets sometimes get lost, and following a ticket doesn't support me much. Also, tickets can get lost when transferred to another team.
Happy, good support and account management and good value for money compared to other services in the market.
The amount of standard features missing from a standard inbox are really disappointing - such things as being able to send to multiple recipients, saving drafts and the search function.
Applications/Addons are great for customizing. Integrations with other products are fantastic.
See: https://freshdesk.com/helpdesk-features for the real breakdown. Freshdesk has no links to that page, and you'll only get it if you ask about a missing feature in their support portal.
What a good platform that helps solve work problems in addition to concluding agreements, with the ability to collect all important messages, which makes it easy.
Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow.
It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too.
In my case the most annoying thing is shuttling back and forward between two different versions of this software. I use several accounts at the moment).
Amazing customer support helping us setting up and troubleshoot issues. Easy to use interface with very useful features for us to setup the bot as we wanted.
The main area I struggle with is the back end, editing some of the bots and making chnages.
The customer support is amazing, the software works as promised and I really like using the product and we are getting results from it. What more could you want.
It can be hard to pinpoint your own failures, when results fall short of one's goals.
I really like how active Leadoo is in helping us and developing new features based also on our needs. Leadoo is a great tool for us providing leads and help us serve our customers online 24/7.
The new version will also offer some new features that have been missed before.
Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.
Prioritize real-user-identified key features according to your needs to find your best fit.
Freshdesk
Top FeaturesLeadoo
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