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Freshdesk vs Aspect Unified IP: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.4
Chat/Messaging
4.6
Call Logging
NA
Call Tracking
NA
Call Recording
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Logging
NA
Call Tracking
NA
Call Recording
4.7
User satisfaction
4.5
User reviews3,374
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.5
4.4
User reviews70
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kayla B
Communication and Speech Coach
5.0

Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.

How Capterra sources reviews
View all video reviews
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User interface
124981 video thumbnail}
1 Video
No videos provided by vendor
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5 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Freshdesk

Top Features
21/41
  • Auto-Dialer
  • Blended Call Center
  • Callback Scheduling
  • Caller ID
  • Call Logging
  • Call Reporting
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Voice Mail
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Call Center Software Features -

Aspect Unified IP

12/41
Show Call Center Software Features +
Freshdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aspect Unified IP
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk
  • By Freshworks
  • Located in United States
  • Founded in 2011
Aspect Unified IP
  • By Alvaria
  • Located in United States
  • Founded in 1973
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