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Freshdesk vs Kenyt.AI: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 976 reviews from Customer Engagement users.
% Fit
Not enough reviews
Feature ratings
Content Management
4.5
CRM
4.2
Activity Tracking
4.4
Engagement Tracking
5.0
Customer Database
4.4
% Fit
Missing features
Feature ratings
Content Management
NA
CRM
4.2
Activity Tracking
NA
Engagement Tracking
4.4
Customer Database
4.3
User satisfaction
4.5
User reviews3,374
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.5
4.5
User reviews66
Ease of use
4.4
Functionality
4.4
Value for money
4.4
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Managed services: Real Estate, Hospitals & Healthcare, Education, eCommerce, Restaurants Self-Serve (build chatbots on their own): Across verticals

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Kayla B
Communication and Speech Coach
5.0

Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.

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User interface
124981 video thumbnail}
1 Video
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5 screenshots
231201
5 screenshots

Freshdesk

Top Features
33/40
  • Campaign Management
  • Churn Management
  • Customer Portal
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Visual Analytics
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Communication Management
  • Content Creation
  • Content Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Gamification
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Widgets
See All features
Hide Customer Engagement Software Features -

Kenyt.AI

20/40
Show Customer Engagement Software Features +
Freshdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kenyt.AI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk
  • By Freshworks
  • Located in United States
  • Founded in 2011
Kenyt.AI
  • By Kenyt.AI
  • Located in India
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