# Compare Freshdesk vs Paperpile 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshdesk and Paperpile based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/124981-233181/Freshdesk-vs-Paperpile --- # Freshdesk vs Paperpile Features and Cost Comparison Last updated March 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshdeskPaperpile2/4 selected [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [3,408 reviews](#user-reviews) Positive 3,195 Neutral 163 Negative 50 [## Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/) Starting Price $2.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [122 reviews](#user-reviews) Positive 120 Neutral 2 Negative 0 ## Summary * * * Key features rated by users Features selected based on 5,312 reviews from knowledge management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Knowledge Base Management 4.3 Content Management 4.5 Document Management NA Communication Management 4.4 Customizable Fields 4.2 \--%Fit Missing features Not enough reviews Feature ratings Knowledge Base Management 5.0 Content Management 4.6 Document Management \-- Communication Management NA Customizable Fields NA User satisfaction User satisfaction 4.5 User reviews[3,408](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.8 User reviews[122](https://www.capterra.com/p/233181/Paperpile/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $2.99Flat Rate, Per Month - Free version - Free trial Best for Best for Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. Best for Not provided by vendor ## User reviews Pros & cons RD Riccardo D. Customer Support Manager > "Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) PF Pedro F. Head of Marketing > "Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately,..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) MV Mayank V. Product Manager > "The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) PF Pedro F. Head of Marketing > "For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7045458) DL DONIA L. Project Manager > "Freshdesk makes managing support simple and efficient through intelligent ticketing and automation, and highly customized report builds can be time-consuming." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) VR Verified Reviewer IT Support Analyst > "As good as our admin was at integrating the KB into Freshdesk, the ticketing feature was not as well though out." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) AA Aditya A. Customer Service Representative > "It’s simplified the way in which I manage high-volume inquiries and helped me resolve queries more quickly while also keeping customers informed." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6780593) GC Graziana C. Customer Operations Lead > "I don’t like the price concept from Freshdesk, where some higher tiers needs more money" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) RD Riccardo D. Customer Support Manager > "Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113557) SD Shikha D. Senior Reputation Executive > "Earlier, it used to be just 2/3 sections, but now I need to update 5/6 sections, or I can't close the ticket." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6849306) MV Mayank V. Product Manager > "I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113821) PA Priscial A. Customer Service > "They offered us a credit for the following year, but after we reduced to just one agent and informed them immediately, the credit issue became a nightmare. Despite..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) TM TouFue M. IT Tech > "Submitting ticket, creating knowledge base, setting up canned response all are great features to have." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7080410) VB Vittal B. Chief Product and Strategy Officer > "Its reporting is passable, but not ideal to build complex custom dashboards." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) AY Andrew Y. Technical Support Manager > "Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around!" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6838487) AP Adam P. Systems Billing Developer > "Lack of notifications, too many fields needed to be filled in to close a ticket, can only action 50 things at a time, constant !" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) DL DONIA L. Project Manager > "The automatic ticket allocations and the self help feature have saved us a lot of work and my team can invest in more complex problems." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6856446) NV Niels V. CFO > "There customer service and assistance is not excisting, questions remain unanswered, no solutions are offered, with this all kind of problems start to arise for..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6340632) PH Patricia H. Program Director > "It allows our small team to remain receptive and not to feel overwhelmed by messages flowing in different directions." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7070140) CE Chuck E. Support Services Analyst > "I have some concern about the pricing plan which is bit high as compared to available option in market also the customer support way more slow than I thought it..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6602735) AP Adam P. Systems Billing Developer > "Freshdesk is a perfectly acceptable ticketing system, it integrates well with email, and captures the core information you want, and allows notes and replys to be..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6540632) BA Brian A. Depot tech > "There were certain operations that could become difficult to keep track." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113053) AT Akshay T. Purchase Engineer > "It helps me managing my all activity at one place such as Purchase order tracking, vendors details and internal communication." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6743173) IJ Isaac J. Director > "We paid for 6 months, then without any warning or confirmation they automatically renewed it for 6 months and we aren't using it and they won't process a refund. " [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6536010) VL Vanessa L. CEO > "I find some of the most useful features are the private notes that customer service agents can keep on individual tickets, along with being able to assign tickets to..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6646176) JR Joe R. IT Director > "I also found the portal login to be troublesome at times when trying to login" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) JH Jessica H. Digital Advisor > "I use Freshdesk daily as it is an efficient customer support platform that allows me to enhance productivity by managing and resolving customer inquiries in mu..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) KS Katie S. Operations Manager > "The setup was pretty clunky to start and took a few tries to get it right for a ticketing system." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6878678) RA Riyad A. Technical Support Engineer > "The automation features, such as automatic reminders for customers, have helped ensure timely follow-ups and no communication is missed. While there are some..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) JR Joe R. IT Director > "The layout is sort of confusing and it is not explicitly clear on where certain settings are." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) JR Joe R. IT Director > "You can easily track tickets, and contacts and setup email forwarding to your ticket site with no real effort." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7013495) YY Yhan Y. Assistant Manager > "Some stuff we actually need for ops is kinda annoying to get unless you do manual exports." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6853895) JT Jacqueline T. Director of Technology > "Our productivity with ticket management increased beyond what my expectations were and the fact that we could keep the tickets forwarded the same way through an..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6292361) PA Priscial A. Customer Service > "We endured numerous calls and had no updates, with Freshdesk insisting we pay for two agents despite having only one for nearly 10 months." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) SC Silvester C. Sr. Manager > "The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7111932) VR Verified Reviewer IT Support Analyst > "My issues are more with the ticketing portion of Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6876583) VR Verified Reviewer Account Manager > "Great value for money, I use the product daily to track and manage customer support tickets, also love the integration to our entire tech stack and ease of use." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6868570) PJ Posh J. US IT LEAD > "The delayed response time for support caused productivity issues for my team" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6723745) AZ Arpad Z. Senior software consultant > "It's an efficient and scalable helpdesk solution that significantly improves the support process, making it easier to track, manage, and resolve customer inquiries." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6550938) LM L M. Lead Data And Analytics Manager > "the license model is very complicated that was recommended to our charity, this meant a complex mixture of varying license levels and day licenses which got..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6100685) Harry G. Head of Creative > "A fantastic tool to manage client support and success, with an indepth reporting system and plenty of features to ensure that SLAs are met and that clients are kept..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6464954) Mitusha A. Conversational AI Developer > "when it comes to integration of the Freskdesk to chat application on the web, there is a slight delay and it does not support buttons and QRs in case of some chatbot..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6034388) CO Chris O. President > "My digital agency uses Freshdesk for all our client support communication, and it's key to our communication and delivering fast, reliable support." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6569086) CG Courtney G. Artist > "Microphone disconnects from the program so the customer cannot hear you" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6327744) CL Carissa L. Marketing and sales manager > "It’s made our system for handling customer inquiries so much more organized and provides an easy to find history on past customer tickets." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6833253) SS Samuel S. Executive Administrator > "Also lacks ability to change what is seen (or tracked)." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6606254) JM Jessica M. Customer Service > "The platform's comprehensive features and reporting tools have also helped us identify areas for improvement and optimize our support workflows." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6603731) IM Ian M. Partner > "You have to use a separate time tracking tool for time sheets as it doesn't account for all the different tasks throughout the day" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6052173) EC Ewan C. Billing and Accounts Administrator > "The ticketing system, SLAs, and canned responses allow us to solve issues more quickly and more correctly." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6843675) VR Verified Reviewer Health Coach Manager > "You have to be careful about replying to a ticket, so the member/customer does not see replies." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6425162) GC Graziana C. Customer Operations Lead > "Freshdesk has an outstanding self service support, which gives immediate answers to customers" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) IgG Ivan gabriel G. Operator > "Less useful features of freshdesk May include redundant features, dificulty in customization, and limitations in advanced analytics." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5082807) SC Stefano C. Marketing manager > "Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6575065) JI Joy I. Administrative Coordinator > "It depends on internet connection due to lack of offline access." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6665797) SJ Sam J. Office Administrator > "I like the AI that is used to route tickets and analyze the customers concerns, as well as perform repetitive tasks." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6489579) PA Priscial A. Customer Service > "As a result, we had to pay for services we didn’t use and ended up discontinuing Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#SoftwareAdvice___6459073) VB Vittal B. Chief Product and Strategy Officer > "We made sure we were responsive even during product launches or outages with automation, SLAs, and canned responses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6828496) IS Ian S. GM > "Lastly - the charts on the mobile app are not very usable as you can't save filters and to change filters on mobile is almost impossible." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4965039) SM Shailesh M. IT Service Delivery Manager > "It also means that various departments can collaborate seamlessly too." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) VR Verified Reviewer Marketing Director > "If you're looking to customize your helpdesk, Freshdesk is not for you." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6608619) SM Shailesh M. IT Service Delivery Manager > "Overall experience is positive - makes my day-to-day life easy by tracking/organising all queries/incidents for me." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7113408) Sofiya K. Support Specialist > "The tech support for the app is also abysmal - they are extremely slow to respond or they just don't respond; when they do respond - they reply back with..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) V Vidhi .. Marketing Associate > "It took some time to set up and get used to, but the productivity of our team over the long haul has been considerable along with the engagement with the customers,..." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6568963) Sofiya K. Support Specialist > "The Fresh Chat mobile app keeps crashing without any reason, and it does not provide an error code, making it difficult to figure out how to fix the problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___5043047) RJ Ramos J. Senior Researcher > "I like its advanced reporting and analytics capabilities that enable us to improve processes and measure performance." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6749011) JH Jessica H. Digital Advisor > "I like all of Freshdesk's features but I can see that it might not meet the needs of all businesses." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6352475) RA Riyad A. Technical Support Engineer > "The ticket management system is user-friendly, and the ability to track ticket progress and monitor team performance has been invaluable." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571875) SK Surya K. Sr. Manager > "First, the interface can feel overwhelming, especially for new users." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6580514) VR Verified Reviewer Associate Product Manager > "Very effective ticket management, can be integrated with a wide variety of softwares either through the marketplace or through custom SDKs." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6571991) VR Verified Reviewer Problem Setter > "I also found that some aspects of the product can be difficult to use, such as the reporting features which require a lot of customization to get the data I need." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4768338) GC Graziana C. Customer Operations Lead > "Freshdesk is completely intentional in managing and centralizing customer support" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7079732) JS Jessica S. Owner > "There is Not always timely response to live chat." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6616914) VR Verified Reviewer Communications and Events Manager > "It is an easy for an entire team to access emails and other communications without having to share log in information across multiple accounts" [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6866638) PA Paola A. Team Leader > "Sometimes this can be a problem because of the type of information that is displayed in the tickets, however I don't see it as such a big problem." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4848219) VR Verified Reviewer Project Manager > "I've used a few ticketing systems in my career, and I find Freshdesk to the one of the best ones." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___7119649) VR Verified Reviewer Software Developer > "Additionally, there have been occasional glitches or slow loading times that can be frustrating when working on time-sensitive customer inquiries." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4761617) KG Kim G. Performance Marketing Manager > "Most of our customer requests are about the same few topics, so we have added a few saved replies to Freshdesk, which saves us a lot of time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6403141) KT Karla T. system engineer > "The technical support is terrible. If we want to solve something, it takes more than 24 hours, the response should be immediate so as not to delay the work." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4936685) AW Angela W. Research Analyst > "I like how its omnichannel support in one dashboard which improves the efficiency of our workflows and saves valuable time." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___6579579) Joshua Yeboah A. CEO > "Additionally, we encountered a few challenges when it came to configuring certain settings and workflow rules in Freshdesk." [See full review](https://www.capterra.com/p/124981/Freshdesk/#Capterra___4815678) [View Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) Sam W. Staff Scientist > "I reecently stumbled on a bug after Google updated - the Paperpile support team were really responsive, provided a work around and..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) MM Michael M. Graduate Student > "Sometimes I forget about this so when I download metadata from Paperpile directly, the PDF does not come along with it and I have to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) Sam W. Staff Scientist > "I also love that it can change citation styles with pretty much a click of a button." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338) VR Verified Reviewer PhD student > "The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030605) DB Denisse B. Graduate Student > "I save time citing and I can dedicate more time to organizing and expressing my ideas. With Paperpile I can focus on what matters in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "In an opposite scenario, sometimes Paperpile is unable to add a paper to the library if you are only looking at the PDF web version..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) HA Hajime A. postdoc > "Paperpile enables them to organize their article-folders very easily and make their workspace simple." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3812763) DH Diler H. PhD Candidate > "Opening papers to annotate is quite slow and my computer has problems when too many Paperpile tabs are open." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052514) JG Jessala G. PhD Candidate > "I can easily share content, I can add links to the literature on my notes and recall papers quickly, I am like the different ways of..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) LZ Lisa Z. Physician > "It is hard to collaborate with others sometimes since they use other reference managers and can't edit the references (though..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) MM Michael M. Graduate Student > "It has helped me to organize my list of journal articles, organize and reorganize references while writing and submitting to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774) KR Katja R. researcher > "For some types if content, e.g., books, PDFs, the automated population system is less accurate." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052509) PK Pat K. Research Scientist > "It downloads a reference database, provides intuitive in-text citation, flexible formatting of reference styles, and integration..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039192) MJ Matthew J. Group Leader > "Tab management is also a little buggy -- new tabs sometimes open in odd places, not adjacent to the current tab." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TS Travis S. Associate Professor > "The integration with google scholar makes it easy to import references into Paperpile and the auto syncing with the iOS app makes it..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052489) SYS Seyed Yahya S. Postdoctoral Associate > "The PDF files for IEEE papers are cannot be imported automatically, this is particularly hurting STEM researchers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030526) DB Denisse B. Graduate Student > "I love how easy it is to collect all my papers while looking for more information and allowing me to site them when I need them." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892) IW Irene W. PhD Candidate > "The PDF is not always attached to the Paperpile entry, especially if you have to go through a paywall to access an article." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984) JC John C. Academic > "Its ability to add new papers (e.g., automatically pull papers from Google Scholar) is pretty good, better than competitor's..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) OM Oliver M. Research Associate > "Paperpile also lacks ready/easy means to modify existing citation styles to correct punctuation issues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) OM Oliver M. Research Associate > "Ease of use for "official" features, Google ecosystem integration, collaboration allowing sharing of reference collections, hosting..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604) CF Christina F. Postdoctoral Fellow > "When it comes to actually creating a bibliography, I have had more issues with citations actually being correct with Paperpile than..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) MJ Matthew J. Group Leader > "I've used other softwares in the past -- both stand-alone (Papers) and browser-integrated (Zotero, Mendeley) -- and Paperpile beats..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) TL Tianyu L. Student > "I also don’t like the dark mode on the google chrome because it doesn’t work, although it works on IOS app." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039325) Rachel S. Researcher > "Organize, search, and capture citations with chrome plugins makes paperpile my fav citation software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030266) CYC Chang-Yu C. PhD student > "To sidestep this problem, I have to log out all my account and log in again just to update my bibliography." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AC Alex C. Grad Student > "Tags are a big differentiator for me because it keeps everything in place while being able to search via multiple tags at the same..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039183) LZ Lisa Z. Physician > "Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979) SN Sarah N. Clinical Program Manager > "i also like the feature where you can highlight the title and copy and paste it turns it into a full citation." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030416) LL Liping L. Graduate > "However, even after using vpn, it fails to download papers directly in the paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039281) DZ David Z. Graduate Student > "Native to the cloud by design, it is something that I can take anywhere, access on any device, and use in all of my editing routines." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052971) DD Deanne D. Senior Science Coordinator > "Managing the references, bibliography, and collections of publications would be a nightmare without Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) AG Alissa G. Graduate Researcher > "I use Google Drive for my cloud storage, and it's incredibly convenient to have all of my PDFs clearly labeled and easily findable." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030386) AZ Aly Z. Student > "Cannot rotate pages when viewing PDFs in Paperpile." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039521) CYC Chang-Yu C. PhD student > "I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) BW Bjorn W. Assistant Professor > "Collaborative annotations has been a “coming soon” feature for a while, and development is overall pretty slow." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039021) RT Rebecca T. Graduate student > "Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) AS Alexandra S. Doctor > "Can’t query folders and labels in complex way." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039433) RF Rafael F. Graduate Student > "This software integrates so tightly into punned and google scholar and makes getting the PDFs and supplemental data into an easy to..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3045140) JC John C. Academic > "The iPad version is not as robust in adding new papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335) MJ Matthew J. Group Leader > "In particular, the ease with which I can add citations and PDFs from any webpage to my library on the fly is great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016) DF Daniel F. Graduate Student > "In research, we read many papers, but the other management systems I used (or were given for free) were so old and confusing to use..." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030379) RB Rena B. Research Scientist > "The process of citing sources and storing them has been streamlined for me in my research which saves time and money." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3060326) SS Saima S. Science writer > "Sometimes it doesn't perform as well with websites as it does with journal articles." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3061629) TM Tianyou M. PhD > "I can use my paperpile on multiple devices and they can sync everything for me" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3069930) CYC Chang-Yu C. PhD student > "This was annoying because I usually keep two google account active, one for work and another for personal use." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245) AK Ari K. Research Scientist > "The best parts of paperpile are its ability to import and organize papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039022) Courtney C. Postdoctoral Researcher > "I have had some difficulty with Paperpile updates and functionality in Word." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) MW Matthew W. Assistant Professor > "It's also well-integrated with all of the word processing softwares I use (Overleaf, Google Docs, and Word)." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030560) JG Jessala G. PhD Candidate > "The annotation feature is glitchy and limited." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240) RT Rebecca T. Graduate student > "Papers save as PDFs to the associated Google account which is nice as it saves space on your main drive. " [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) CF Celia F. PhD Candidate > "I find the system of file organization a bit clunky." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030823) Courtney C. Postdoctoral Researcher > "We regularly use the Google Doc add-on and the shared Paperpile folder feature." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704) JL Jenna L. Veterinary neurologist > "Sometimes journal articles will not be uploaded completely." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3035263) MD Marc D. Graduate Student Researcher > "Efficient and clear user interface allows for quick retrieval of information and in-depth analysis." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3034685) CL Catherine L. Research Associate > "We used Mendaley before and it has glitches." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) ES Elissa S. Graduate Student > "Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039109) DD Deanne D. Senior Science Coordinator > "It has caused confusion with my co-editors and I always have to explain it." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223) CF Christina F. Postdoctoral Fellow > "I definitely find it to be the least clunky citation management system in terms of finding, saving, and reading papers." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330) CJ Chris J. Student > "It is difficult to collaborate with colleagues." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039011) SC Shawn C. Graduate Student > "Much less glitchy than other programs and imports paper metadata with much fewer errors compared to other commonly used software." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039293) QW Qing W. Software Engineer > "This is not well represented offline." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039246) SR Sherin R. Fellow > "Also love how seamlessly it can save citations, and download the pdf from the journal page w one click." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031310) JT John T. PhD student > "Nothing stands out as something I would like to change." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038979) RT Rebecca T. Graduate student > "Lots of tools for organization within the system, where you can organize by project." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342) JT Jessica T. Graduate Associate/PhD Candidate > "This is understandable, but probably the only slightly annoying thing I might think of." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039172) SM Sitapriya M. Post-doctoral Research Associate > "Paperpile helps you tag all those interesting papers without having to worry about finding a tab later!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052991) CL Catherine L. Research Associate > "The paper search is horrible!" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720) EC Eric C. Professor > "As an academic using it to write papers and keep track of my papers it has been great." [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052248) JF Justin F. Professor > "tricky" [See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030538) [View Reviews](https://www.capterra.com/p/233181/Paperpile/reviews/) ## User interface 4.50 (3,408) No images or videos provided by vendor ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Freshdesk Top features 33/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/124981/Freshdesk/#features) Paperpile 10/38 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Calendar Management - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Decision Support - Discussions/Forums - Document Management - Drag & Drop - Full Text Search - Generative AI - Knowledge Base Management - Live Chat - Multi-Language - Reporting & Statistics - Self Service Portal - Single Sign On - Social Media Integration - SSL Security - Surveys & Feedback - Tagging - Text Editing - Third-Party Integrations - Widgets - Workflow Management [See all features](https://www.capterra.com/p/233181/Paperpile/#features) ### Recognition No recognitions have been awarded to Freshdesk No recognitions have been awarded to Paperpile ### Deployment & support Freshdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Paperpile Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshdesk - By Freshworks - Located in United States - Founded in 2011 Paperpile - By Paperpile - Located in United States - Founded in ## Popular Comparisons 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