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Patagonia Health specializes in offering integrated EHR, Practice Management, and billing solutions for public health, behavioral health organizations.
We serve Physician groups, Health Centers (FQHCs), and Hospitals.
We just got out of the training stage and the individual that they had training us did a wonderful job and made the few days of training a lot of fun and made it easy to understand.
It can be difficult to fix a error. There tends to need to be multiple people to complete a simple mistake.
I can really appreciate the ease of documentation with the Patagonia EHR. For the most part, I am pleased with the system.
This has caused a lot of disgruntled and angry patients in additional to creating more work for everyone.
Overall we've had a great experience with Patagonia Health from day 1. They are very responsive to tickets, apply frequent updates, and have had great communication over the years.
This is somewhat frustrating when I have clients waiting.
Very responsive company to deal with. Perfect for a Public Health agency that is small in size and does not have full time staff dedicated to monitor and work with EHR.
The lag time and sometimes the error messages.
What I didn't know was I actually would find a partner to help us champion our successes together. I highly recommend them and I'm confident you'll be glad to partner with them as well.
Sometimes, patients do receive reminders of cancelled appointments , but that is only when cancelled a few days prior.
SimpleInteract is an excellent very easy to use product and the team is constantly looking for opportunities to provide more ways to improve the patient - physician - practice experience.
Integration has been more difficult than expected mainly due to our somewhat archaic EMR.
Patients love being able to fill their paperwork out at home, it just sets up the patients experience for success. I also love the feedback we get via the survey at the end.
Don’t have any personal complaints, sometimes tracking the things I do as a Therapist are hard as it does not seem to be built for therapy services.
Another customer service rep was the sweetest and our employees can always count on her to assist with any questions. And of course, they are the best.
Tends to be hard on elderly population from a time perspective.
Patagonia Health
Simple Interact
Top FeaturesPatagonia Health
Simple Interact
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