# Compare osTicket vs OTRS 2026 | Capterra > Unsure of what to choose? Check Capterra to compare osTicket and OTRS based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/125118-127284/osTicket-vs-OTRS --- # osTicket vs OTRS Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: osTicketOTRS2/4 selected [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.3 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) [OTRS](https://www.capterra.com/p/127284/OTRS/)[4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) [## osTicket](https://www.capterra.com/p/125118/osTicket/)[4.3 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) Starting Price $12.00/month Value-for-Money 4.7 Functionality 4.3 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment Based on [75 reviews](#user-reviews) Positive 65 Neutral 10 Negative 0 [## OTRS](https://www.capterra.com/p/127284/OTRS/)[4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [96 reviews](#user-reviews) Positive 83 Neutral 11 Negative 2 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,213 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Ticket Management 4.7 Real-Time Notifications NA Third-Party Integrations NA Customizable Fields 4.5 Performance Metrics NA 72%Fit Not enough reviews Feature ratings Ticket Management 4.1 Real-Time Notifications 4.4 Third-Party Integrations \-- Customizable Fields 5.0 Performance Metrics 5.0 User satisfaction User satisfaction 4.3 User reviews[75](https://www.capterra.com/p/125118/osTicket/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.7 Customer support 4.1 User satisfaction 4.4 User reviews[96](https://www.capterra.com/p/127284/OTRS/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.5 Customer support 4.3 Price starts from Price starts from $12Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. Best for As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams. ## User reviews Pros & cons JW James W. Operations Manager > "The ticketing workflow is clean and intuitive, and the ability to categorize and prioritize support requests has significantly..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6685178) VR Verified Reviewer CTO > "The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550) Daniel C. Telecommunications Technician > "I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool,..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6705586) VR Verified Reviewer CTO > "After about a month of trying to figure it out, I found that the wrong version of PHP was installed." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550) FA Fabruzio A. Technician > "I use osTicket everyday and helps me a lot to manage customers requests." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6298475) VR Verified Reviewer CTO > "This is not mentioned anywhere in the install docs." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550) IA Isaac A. CEO > "osTicket has made it a seamless experience in connecting with our clientele!" [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6814521) SA Sara A. Engineer > "Interface may look old." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6317437) KI Kir I. Network Admin > "The initial setup and hosting appeared to be easy to install and configure on Linux system." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829858) Aravinth N. System Administrator > "Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___4760287) FA Fabruzio A. Technician > "Osticket runs on linux machine, the installation and configuration is quite easy, just follow the instructions." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6298475) Gustavo P. Infrastructure and Network Administrator > "Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use" [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___3709833) FA Fabruzio A. Technician > "The interface is simple and intuitive, I suggest to zoom it for better visibility." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6298475) VR Verified Reviewer Software Developer > "Some file types are not supported as attachments." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___3201858) MV Misty V. It System Admin > "It's easy for both users and techs to navigate, and the customization options are solid." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6771433) JS Joel S. IT Support > "Too much of information on the dashboard that can cause confusion" [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___2895423) KI Kir I. Network Admin > "User enrolment was an easy process as well." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829858) EK Eva K. Customer Experience Executive > "It lacks the option to automatically close an overdue ticket after a particular time." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___2802335) [View Reviews](https://www.capterra.com/p/125118/osTicket/reviews/) Allison R. Technical Staff > "Its price is commensurate with its quality and value, guaranteeing the security of all stored information and an efficient customer..." [See full review](https://www.capterra.com/p/127284/OTRS/#Capterra___7097534) MN Muhu N. Products and Operations > "Actually there is nothing that I don't like about this platform,but Incase your browser crashes,your whole content on the update will..." [See full review](https://www.capterra.com/p/127284/OTRS/#Capterra___6468946) Allison R. Technical Staff > "For our team, this is a huge relief: increased productivity and less monotony." [See full review](https://www.capterra.com/p/127284/OTRS/#Capterra___7097534) IK Isha K. Application Developer > "Still there are not enough functions to run a professional customer care operation, hope they will release new update in upcoming..." [See full review](https://www.capterra.com/p/127284/OTRS/#Capterra___5042159) ES Emilia S. IT Administrator > "It is highly customizable and has a lot of powerful ticket management features." [See full review](https://www.capterra.com/p/127284/OTRS/#Capterra___6535681) VR Verified Reviewer CIO > "The user portal was not user friendly at all, it created a lot of desafection with the users." [See full review](https://www.capterra.com/p/127284/OTRS/#Capterra___3830330) [View Reviews](https://www.capterra.com/p/127284/OTRS/reviews/) ## User interface [osTicket](https://www.capterra.com/p/125118/osTicket/) 4.31 (75) [OTRS](https://www.capterra.com/p/127284/OTRS/) 4.45 (96) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important osTicket 8/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/125118/osTicket/#features) OTRS Top features 23/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/127284/OTRS/#features) ### Recognition No recognitions have been awarded to osTicket No recognitions have been awarded to OTRS ### Deployment & support osTicket Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos OTRS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details osTicket - By Enhancesoft - Located in United States - Founded in OTRS - By OTRS - Located in United States - Founded in 2003 ## Popular Comparisons [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.31 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $12/month Price $39/month 4.3 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125118-164283/osTicket-vs-Zendesk) [OTRS](https://www.capterra.com/p/127284/OTRS/)[4.45 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.4 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/127284-164283/OTRS-vs-Zendesk) [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.31 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $12/month Price $19/month 4.3 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-125118/Freshdesk-vs-osTicket) [OTRS](https://www.capterra.com/p/127284/OTRS/)[4.45 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.4 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-127284/Freshdesk-vs-OTRS) [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.31 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $12/month Price $20/month 4.3 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/125118-169505/osTicket-vs-Zoho-Desk) [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.31 (75)](https://www.capterra.com/p/125118/osTicket/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $12/month Price $16/month 4.3 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125118-179501/osTicket-vs-ManageEngine-Service-Desk-Plus)