InvGate Service Management vs osTicket: Which is a better fit?

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Built-in integrations to other platform or service is somewhat rather limited.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.

It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.

Andrés Camilo A

IT Manager Authorized Distributor at ESET Colombia

No Mobile App available for the users Android and IOS.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

Shelley S

Coordinator

It assigns multiple tickets that have no relation to each other to your service requests.

I like that is free, the installation is easy and the software is user friendly. OsTicket is a customizable ticket system that offers some nice features like email notifications.

Giorgi G

Lead Customer Care

The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket.

It has all the best features, is easy to set up, deploy, and maintain and is fully customizable. I needed a help desk platform that could be hosted on-site and osTicket has fit the bill perfectly.

Some menus are a bit confusing, sometimes when I click on a features I don't see on screen what expected.

Giorgi G

Lead Customer Care

In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system.

Initial installation can be difficult if you have never do this before. There are many services to be setup just to get it work.

Its kept our tickets neat and clean and we get them out fast. It has a user interface that is pretty easy to navigate and my customers love it.

Alejandro A

Gerente de Operaciones

Too difficult to install, its not abandonware but its close, even when its can be modded and have some community behind it. Again... will need a full time programmer to do so and will take some time.