# Compare osTicket vs ManageEngine ServiceDesk Plus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and osTicket based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/125118-179501/osTicket-vs-ManageEngine-Service-Desk-Plus

---

# ManageEngine ServiceDesk Plus vs osTicket Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ManageEngine ServiceDesk PlusosTicket2/4 selected

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

[osTicket](https://www.capterra.com/p/125118/osTicket/)[4.3 (75)](https://www.capterra.com/p/125118/osTicket/reviews/)

[## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Starting Price

$16.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [230 reviews](#user-reviews)

Positive

207

Neutral

15

Negative

8

[## osTicket](https://www.capterra.com/p/125118/osTicket/)[4.3 (75)](https://www.capterra.com/p/125118/osTicket/reviews/)

Starting Price

$12.00/month

Value-for-Money

4.7

Functionality

4.3

Ease of Use

4.3

Customer Service

4.1

Reviews Sentiment

Based on [75 reviews](#user-reviews)

Positive

65

Neutral

10

Negative

0

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,213 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.4

Third-Party Integrations

3.9

Customizable Fields

4.4

Performance Metrics

\--

\--%Fit

Missing features

Feature ratings

Ticket Management

4.7

Real-Time Notifications

NA

Third-Party Integrations

NA

Customizable Fields

4.5

Performance Metrics

NA

User satisfaction

User satisfaction

4.4

User reviews[230](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.3

Customer support

4.2

User satisfaction

4.3

User reviews[75](https://www.capterra.com/p/125118/osTicket/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.7

Customer support

4.1

Price starts from

Price starts from

$16Per User, Per Month

-   Free version
-   Free trial

Price starts from

$12Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

Best for

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

## User reviews

Pros & cons

EL

Edier L.

Network administrator

> "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507)

YK

Yurii K.

Technical Support Specialist

> "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019)

AV

Ahmet V.

System Network and İnformation Sec Manager

> "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

RV

Robert V.

IT Manager

> "The customization of templates is a but difficult to understand how the layout works."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

Austin E.

CTO

> "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463)

IP

ISHWARI P.

Trainee

> "Mobile app limitations lack some features from the desktop version."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077)

CQ

Connor Q.

IT Team Lead

> "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581)

RV

Robert V.

IT Manager

> "Some fields are not available for reporting such as the description."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

Melih Ç.

Team Leader

> "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

MS

Manuel S.

Engineer TI Sr.

> "It does not maintain an integration with Microsoft applications."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780)

EL

Edier L.

Network administrator

> "We don't use all the options available for deployment but is good to know there are there in case the company situation change."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507)

VR

Verified Reviewer

IT Manager

> "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698)

AV

Ahmet V.

System Network and İnformation Sec Manager

> "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

GV

Gerardo V.

Product Manager

> "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766)

Melih Ç.

Team Leader

> "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

Harry S.

Systems & Digital Marketing Administrator

> "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551)

JN

Joshua N.

Applications Specialist

> "It does the job and helps us as an office support our retail stores and staff members with any questions and queries."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360)

BS

Boyang S.

Junior Data Integration Developer

> "For a comprehensive ITSM solution, it can be quite pricey."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210)

YK

Yurii K.

Technical Support Specialist

> "ManageEngine ServiceDesk Plus is a great tool for teams of any size."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019)

MT

Michael T.

Service Delivery Manager

> "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320)

JN

Joshua N.

Applications Specialist

> "Good if all you're looking at is to provide a service desk platform but for a business that is expected to grow, there are other platforms that..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360)

AW

Andrew W.

Radpro

> "The only feature that is missing is the ability to turn back time."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011)

[View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

JW

James W.

Operations Manager

> "The ticketing workflow is clean and intuitive, and the ability to categorize and prioritize support requests has significantly..."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6685178)

VR

Verified Reviewer

CTO

> "The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices..."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550)

Daniel C.

Telecommunications Technician

> "I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool,..."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6705586)

VR

Verified Reviewer

CTO

> "After about a month of trying to figure it out, I found that the wrong version of PHP was installed."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550)

FA

Fabruzio A.

Technician

> "I use osTicket everyday and helps me a lot to manage customers requests."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6298475)

VR

Verified Reviewer

CTO

> "This is not mentioned anywhere in the install docs."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550)

IA

Isaac A.

CEO

> "osTicket has made it a seamless experience in connecting with our clientele!"

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6814521)

SA

Sara A.

Engineer

> "Interface may look old."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6317437)

KI

Kir I.

Network Admin

> "The initial setup and hosting appeared to be easy to install and configure on Linux system."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829858)

Aravinth N.

System Administrator

> "Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run..."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___4760287)

FA

Fabruzio A.

Technician

> "Osticket runs on linux machine, the installation and configuration is quite easy, just follow the instructions."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6298475)

Gustavo P.

Infrastructure and Network Administrator

> "Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use"

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___3709833)

FA

Fabruzio A.

Technician

> "The interface is simple and intuitive, I suggest to zoom it for better visibility."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6298475)

VR

Verified Reviewer

Software Developer

> "Some file types are not supported as attachments."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___3201858)

MV

Misty V.

It System Admin

> "It's easy for both users and techs to navigate, and the customization options are solid."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6771433)

JS

Joel S.

IT Support

> "Too much of information on the dashboard that can cause confusion"

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___2895423)

KI

Kir I.

Network Admin

> "User enrolment was an easy process as well."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829858)

EK

Eva K.

Customer Experience Executive

> "It lacks the option to automatically close an overdue ticket after a particular time."

[See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___2802335)

[View Reviews](https://www.capterra.com/p/125118/osTicket/reviews/)

## User interface

4.41 (230)

[osTicket](https://www.capterra.com/p/125118/osTicket/)

4.31 (75)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ManageEngine ServiceDesk Plus

Top features

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features)

osTicket

8/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/125118/osTicket/#features)

### Recognition

ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to osTicket

### Deployment & support

ManageEngine ServiceDesk Plus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

osTicket

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ManageEngine ServiceDesk Plus

-   By ManageEngine
-   Located in United States
-   Founded in 1996

osTicket

-   By Enhancesoft
-   Located in United States
-   Founded in

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[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$16/month

Price

$50/month

4.4

Features

4.3

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/157279-179501/Dynamics-365-vs-ManageEngine-Service-Desk-Plus)