--- title: "Compare osTicket vs ManageEngine ServiceDesk Plus 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and osTicket based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/125118-179501/osTicket-vs-ManageEngine-Service-Desk-Plus" page_type: "comparison" language: "en" --- # ManageEngine ServiceDesk Plus vs osTicket Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ManageEngine ServiceDesk PlusosTicket2/4 selected [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.3 (76)](https://www.capterra.com/p/125118/osTicket/reviews/) [## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price $16.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [234 reviews](#user-reviews) Positive 211 Neutral 15 Negative 8 [## osTicket](https://www.capterra.com/p/125118/osTicket/)[4.3 (76)](https://www.capterra.com/p/125118/osTicket/reviews/) Starting Price $12.00/month Value-for-Money 4.7 Functionality 4.3 Ease of Use 4.3 Customer Service 4.1 Reviews Sentiment Based on [76 reviews](#user-reviews) Positive 66 Neutral 10 Negative 0 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 62%Fit Not enough reviews Feature ratings Activity Dashboard \-- Prioritization 4.5 Customizable Fields 4.4 Performance Metrics \-- Alerts/Escalation 4.3 \--%Fit Missing features Feature ratings Activity Dashboard NA Prioritization NA Customizable Fields 4.5 Performance Metrics NA Alerts/Escalation NA User satisfaction User satisfaction 4.4 User reviews[234](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.2 User satisfaction 4.3 User reviews[76](https://www.capterra.com/p/125118/osTicket/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.7 Customer support 4.1 Price starts from Price starts from $16Per User, Per Month - Free version - Free trial Price starts from $12Per User, Per Month - Free version - Free trial Best for Best for ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. Best for osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. ## User reviews Pros & cons EL Edier L. Network administrator > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory,..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) Jeff B. System Administrator > "The only thing I don't care for are ALL the options that can be done to customize the software for your organization. " [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7175290) CM Craig M. It infrastructure engineer > "It has been a reliable platform for managing service requests and operational support, helping teams stay organized and maintain high service standards..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7170710) YK Yurii K. Technical Support Specialist > "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) RB Rajneesh B. IT Consultant > "The platform significantly enhances operational efficiency through advanced visual automation, native integration within the broader ManageEngine..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7188539) RV Robert V. IT Manager > "The customization of templates is a but difficult to understand how the layout works." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) RB Rajneesh B. IT Consultant > "Furthermore, the incorporation of the Zia AI assistant optimizes service delivery by automating incident triaging and resolving routine inquiries..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7188539) IP ISHWARI P. Trainee > "Mobile app limitations lack some features from the desktop version." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077) Kit L. IT Support Engineer > "Clean customisable UI, great integration with other products by manageengine, regular updates and features make the product enjoyable." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7150962) RV Robert V. IT Manager > "Some fields are not available for reporting such as the description." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) CQ Connor Q. IT Team Lead > "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581) VR Verified Reviewer IT Manager > "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details in..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698) RB Rajneesh B. IT Consultant > "ManageEngine ServiceDesk Plus is highly regarded by enterprise IT professionals for delivering comprehensive, ITIL-aligned functionality with an..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7188539) MS Manuel S. Engineer TI Sr. > "It does not maintain an integration with Microsoft applications." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780) AV Ahmet V. System Network and İnformation Sec Manager > "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) Harry S. Systems & Digital Marketing Administrator > "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551) Melih Ç. Team Leader > "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) BS Boyang S. Junior Data Integration Developer > "For a comprehensive ITSM solution, it can be quite pricey." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210) Austin E. CTO > "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463) GV Gerardo V. Product Manager > "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766) EL Edier L. Network administrator > "We don't use all the options available for deployment but is good to know there are there in case the company situation change." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) MT Michael T. Service Delivery Manager > "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320) Melih Ç. Team Leader > "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) AW Andrew W. Radpro > "The only feature that is missing is the ability to turn back time." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011) YK Yurii K. Technical Support Specialist > "ManageEngine ServiceDesk Plus is a great tool for teams of any size." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) MS Manuel S. Engineer TI Sr. > "It does not maintain an integration with Microsoft applications." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780) AV Ahmet V. System Network and İnformation Sec Manager > "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) RV Robert V. IT Manager > "The customization of templates is a but difficult to understand how the layout works." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Justin G. Director of IT > "ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6647491) GV Gerardo V. Product Manager > "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766) [View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) VR Verified Reviewer IT Assistant Manager > "The interface is straightforward, ticket organization is efficient, and the customization options made it simple to adapt the..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___7154123) VR Verified Reviewer IT Assistant Manager > "One downside of osTicket is that the user interface can feel somewhat outdated compared to newer help desk platforms." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___7154123) JW James W. Operations Manager > "The ticketing workflow is clean and intuitive, and the ability to categorize and prioritize support requests has significantly..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6685178) VR Verified Reviewer CTO > "The experience I had with osTicket as a company was extremely poor, they are arrogant, condescending and want to send invoices..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550) Daniel C. Telecommunications Technician > "I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6705586) VR Verified Reviewer CTO > "After about a month of trying to figure it out, I found that the wrong version of PHP was installed." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550) MV Misty V. It System Admin > "It's easy for both users and techs to navigate, and the customization options are solid." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6771433) VR Verified Reviewer CTO > "This is not mentioned anywhere in the install docs." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829550) IA Isaac A. CEO > "osTicket has made it a seamless experience in connecting with our clientele!" [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6814521) Aravinth N. System Administrator > "Version 1.17 has an issue with the auto auth token access issuePHP version is compatible with Version 1.17 (So we cannot run..." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___4760287) KI Kir I. Network Admin > "The initial setup and hosting appeared to be easy to install and configure on Linux system." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6829858) SA Sara A. Engineer > "Interface may look old." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6317437) MV Misty V. It System Admin > "The platform is super customizable and easy to use—both for the front-end users and on the technical side." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6771433) VR Verified Reviewer Software Developer > "Some file types are not supported as attachments." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___3201858) JW James W. Operations Manager > "It’s also been really easy to integrate with other tools, which makes the system even more powerful." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6685178) Gustavo P. Infrastructure and Network Administrator > "Should be simpler, most companies don’t look for all the features so you may end paying for things you will never use" [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___3709833) FA Fabruzio A. Technician > "I use osTicket everyday and helps me a lot to manage customers requests." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6298475) EK Eva K. Customer Experience Executive > "It lacks the option to automatically close an overdue ticket after a particular time." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___2802335) BG Bryson G. CRNA > "OsTicket is an Easy to get support through our systems." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6651514) JS Joel S. IT Support > "Too much of information on the dashboard that can cause confusion" [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___2895423) MV Misty V. It System Admin > "Their team went above and beyond when we needed help." [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___6771433) JS Joel S. IT Support > "Too much of information on the dashboard that can cause confusion" [See full review](https://www.capterra.com/p/125118/osTicket/#Capterra___2895423) [View Reviews](https://www.capterra.com/p/125118/osTicket/reviews/) ## User interface 4.41 (234) [osTicket](https://www.capterra.com/p/125118/osTicket/) 4.32 (76) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important ManageEngine ServiceDesk Plus Top features 25/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features) osTicket 5/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/125118/osTicket/#features) ### Recognition ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 2 Capterra Shortlist reports osTicket is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support ManageEngine ServiceDesk Plus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos osTicket Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ManageEngine ServiceDesk Plus - By Zoho - Located in United States - Founded in 1996 osTicket - By Enhancesoft - Located in United States - Founded in ## Popular Comparisons [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-179501/Freshdesk-vs-ManageEngine-Service-Desk-Plus) [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.32 (76)](https://www.capterra.com/p/125118/osTicket/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $12/month Price $19/month 4.3 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-125118/Freshdesk-vs-osTicket) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $16/month Price $115/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179501/Zendesk-vs-ManageEngine-Service-Desk-Plus) [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.32 (76)](https://www.capterra.com/p/125118/osTicket/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $12/month Price $115/month 4.3 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125118-164283/osTicket-vs-Zendesk) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus) [osTicket](https://www.capterra.com/p/125118/osTicket/)[4.32 (76)](https://www.capterra.com/p/125118/osTicket/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $12/month Price $20/month 4.3 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/125118-169505/osTicket-vs-Zoho-Desk) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $16/month Price R$35/month 4.4 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/179501-202528/ManageEngine-Service-Desk-Plus-vs-Milvus) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $16/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179501/LiveAgent-vs-ManageEngine-Service-Desk-Plus) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $16/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-179501/Zoho-Desk-vs-ManageEngine-Service-Desk-Plus) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $16/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/179501-227102/ManageEngine-Service-Desk-Plus-vs-JIRA-Service-Management) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $16/month Price $25/month 4.4 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-179501/LiveChat-vs-ManageEngine-Service-Desk-Plus) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) $16/month Price $89/month 4.4 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-179501/SysAid-vs-ManageEngine-Service-Desk-Plus)