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Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.
Any business that has monitoring tools and needs to: 1.Centralize them in a single console 2.Define rules for when to notify each on-call team. 3.Automate the notification process 4.Measure SLA
This is a good way to keep our applications in a highly available state, it is really useful and great tool to have.
While trying to do some edits I changed the timezone. It royally screwed up and skewed the underlying schedules.
It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.
Could be more context sensitive so if the systems sees I acknowledge an alert in 1 method it stops spamming me in all the other methods.
I feel like the service is generally very reliable and we have significant trust in it.
The administration portal schedule is very confusing and hard to set up for global workflows.
Hands down it is the greatest incident reporting tool out there. My team uses it for our on-call issues and I couldn't be more happy.
Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront.
PagerDuty
24Cevent
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