# Compare PagerDuty vs Freshservice 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshservice and PagerDuty based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/125693-132997/PagerDuty-vs-Freshservice --- # Freshservice vs PagerDuty Features and Cost Comparison Last updated July 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshservicePagerDuty2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.6 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment NO Based on [753 reviews](#user-reviews) Positive 713 Neutral 31 Negative 9 [## PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.6 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) Starting Price $10.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [220 reviews](#user-reviews) Positive 210 Neutral 9 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Incident Management Software Best performer 38 / 45 Only Freshservice - Activity Dashboard - AI Copilot - Audit Management 19 / 45 Only PagerDuty - Real-Time Reporting - Reminders User satisfaction User satisfaction 4.5 User reviews[753](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.6 User reviews[220](https://www.capterra.com/p/125693/PagerDuty/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $10Per Feature, Per Month - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies. ## User reviews Pros & cons NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that maybe..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BC Brendan C. Senior Solutions Engineer > "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has made..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) CT Cameron T. IT Service Desk Analyst > "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep track of requests..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SD Stefan D. Senior System Analyst > "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) MS Matt S. Systems Administrator > "The lack of customizability for certain things, such as templates." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) JC Johnny C. Support Engineer > "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) TG Taylor G. Head of Product > "New accounts can easily get locked if API usage is high." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BF Brandon F. Service Desk Supervisor > "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) CK Chris K. Senior Director Global Ops and Support > "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JS Jeremy S. IT Project Manager > "Some bugs that cause annoying alerts to be generated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) MI Marika I. Service Desk Lead > "Currently, this option seems limited or not easily accessible within Analytics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) BV Brad V. Professional Services Consultant > "I've configured other ITSM platforms and have found them much more confusing and complicated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151171) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) SB Shivraj B. IT MANAGER > "Agent responses are not coming while exporting the tickets." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) MO Mark O. Head of Managed Services > "The available licensing is not as flexible as other tools." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) JK Justin K. Director Of Support and Data Center Operations > "Formatting the knowledge base articles can be a little rough." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) JC Jeff C. IT Assistant Manager > "I especially appreciated how responsive and reliable the platform is, along with the flexibility to customize workflows and reporting based on business needs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151170) JB Joe B. Desktop Support Engineer > "Unfortunately, due to this, I haven't been able to get my managers to purchase it." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) IO Ifediora O. CMDB Manager > "My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for IT..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153912) EJ Elvin J. IT Manager > "Category set up is always a tedious task, but not due to Freshservice." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) HV Hrithik V. Software Engineer - Trading Systems > "PagerDuty makes on-call management and incident response simpler." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7172037) HV Hrithik V. Software Engineer - Trading Systems > "The UI can feel a bit dense, and finding specific settings occasionally requires navigating through multiple..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7172037) VR Verified Reviewer IT Support Engineer > "It is great to alert us when critical services are needing attention." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7076290) MN Matthew N. Tech lead > "I did not like the UI, found it a bit cluttered and confusing." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6475475) VR Verified Reviewer IT Support Engineer > "It is a good product and service, and it has helped us out quite a bit." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___7076290) AM Ally M. Engineering Manager > "Its user experience is confusing." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6849707) VR Verified Reviewer IT Manager > "Administration is easy and responding to pages is also easy." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6868272) AJ Alexander J. Senior Software Engineer > "The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4875427) DP Dipesh P. Lead cloud Architect > "Reduced downtime, improved team response." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6780630) BS Boyang S. Junior Data Integration Developer > "The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445) Naveeth A. Support specialist > "The real time monitoring of our application is highly critical to deliver the higher degree end user..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3724370) VR Verified Reviewer VP of Eng > "Expensive, and the on-call schedules with overlays are a bit confusing." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4405922) MA Mahatma A. Director of Marketing > "PagerDuty has been secure and reliable to use." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6868186) BS Boyang S. Junior Data Integration Developer > "Additionally, the customer support could use some improvement, as responses are sometimes slow." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445) VR Verified Reviewer Consultant C2 > "The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3740405) VR Verified Reviewer Consultant C2 > "This might cause a confusion between the users and the alerting process." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3740405) DP Dipesh P. Lead cloud Architect > "A must have for smooth operations." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6780630) JS Jeff S. Delivery Operations Manager > "We have not yet found a feature of PagerDuty that we don't like." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4189780) MF Marcos F. SRE Team Lead > "My overall experience it's that it's a great product. If you need an incident management tool it's the best..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4404049) VR Verified Reviewer Solution Engineer > "We do not have access to resolved incidents." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___3470549) VR Verified Reviewer Senior Manager > "Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4351677) SW Stephen W. Senior Solutions Engineer > "For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2940049) BS Boyang S. Junior Data Integration Developer > "The integration capabilities have been especially helpful in allowing us to quickly integrate into our..." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___4647445) SW Stephen W. Senior Solutions Engineer > "Pricing for the highest tier is expensive." [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2940049) VR Verified Reviewer Technical Support Manager > "From simple to difficult tasks, leveraging PagerDuty functionality was easy to figure out. " [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___6104923) EM Emeline M. Business Team Lead > "PagerDuty is very expensive and this is why we have decided to switch to another solution" [See full review](https://www.capterra.com/p/125693/PagerDuty/#Capterra___2781321) [View Reviews](https://www.capterra.com/p/125693/PagerDuty/reviews/) ## User interface 4.54 (753) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) 4.59 (220) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Freshservice Top features 38/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/132997/Freshservice/#features) PagerDuty 19/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/125693/PagerDuty/#features) ### Recognition No recognitions have been awarded to Freshservice PagerDuty is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PagerDuty Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 PagerDuty - By PagerDuty - Located in United States - Founded in 2006 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[4.57 (361)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) $10/month Price $15/month 4.4 Features 4.5 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125693-135453/PagerDuty-vs-Datadog-Cloud-Monitoring) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (353)](https://www.capterra.com/p/168192/Site24x7/reviews/) $10/month Price $10/month 4.4 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/125693-168192/PagerDuty-vs-Site24x7) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $10/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/125693-227102/PagerDuty-vs-JIRA-Service-Management) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (196)](https://www.capterra.com/p/118128/New-Relic/reviews/) $10/month Price $10 4.4 Features 4.5 4.3 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/118128-125693/New-Relic-vs-PagerDuty) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (155)](https://www.capterra.com/p/170236/OpsGenie/reviews/) $10/month Price $11.55/month 4.4 Features 4.5 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125693-170236/PagerDuty-vs-OpsGenie) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[4.59 (220)](https://www.capterra.com/p/125693/PagerDuty/reviews/) vs [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) $10/month Price $16/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/125693-179501/PagerDuty-vs-ManageEngine-Service-Desk-Plus)