# Compare Pipeliner CRM vs Freshsales 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Pipeliner CRM and Freshsales based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/125911-155563/Pipeliner-CRM-vs-Freshsales --- # Pipeliner CRM vs Freshsales Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Pipeliner CRMFreshsales2/4 selected [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.6 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.6 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) Starting Price $65.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [216 reviews](#user-reviews) Positive 205 Neutral 6 Negative 5 [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [621 reviews](#user-reviews) Positive 566 Neutral 32 Negative 23 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,306) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### Bigin by Zoho CRM 4.7 (730) * * * Starting Price $7.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,973) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,542 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Not enough reviews Feature ratings Data Security NA Contact Management 4.0 Lead Management 4.4 Sales Pipeline Management 4.5 Activity Dashboard 5.0 68%Fit Missing features Feature ratings Data Security NA Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Activity Dashboard 4.0 User satisfaction User satisfaction 4.6 User reviews[216](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.5 User reviews[621](https://www.capterra.com/p/155563/Freshsales/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.4 Price starts from Price starts from $65Per Feature, Per Month - Free version - Free trial Price starts from $11Per User, Per Month - Free version - Free trial Best for Best for Pipeliner is now Coevera—the AI-native revenue platform built for how sellers actually work. AI as a teammate, not another tab. Welcome to AI-native revenue. 🚀 #Coevera #AINative Best for With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do. ## User reviews Pros & cons Carla B. Head of Proposition Development > "Pipeliner CRM, in my opinion, is a legitimate service that may assist enhance sales because it permits and has a wide..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#Capterra___4989956) VR Verified Reviewer Director > "Even when they found these bugs when they tried to configure a workaround, they just ignored them, they are still in..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#GetApp___4801944) Abel A. Agent > "it super fast giving the possibility of creating dynamic reports and very simple and effective jobs" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#Capterra___5047160) VR Verified Reviewer Director > "They did a demo for me but it was very vague and did not really touch on what I wanted to see even when I asked them..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#GetApp___4801944) Carla B. Head of Proposition Development > "One of the most striking elements of Pipeliner to me is that I don’t need to be an architect to modify my Pipeliner..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#Capterra___4989956) Abel A. Agent > "Sometimes we forget the spelling of names" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#Capterra___5047160) Carla B. Head of Proposition Development > "I like how Pipeliner helps me see which clients I should prioritize and which I shouldn’t." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#Capterra___4989956) BH Bob H. Sr. Director IT > "SSO/Active Directory isnt really integrated well into the permissions and access control." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3534647) VR Verified Reviewer Founder > "It is worth to test out Pipeliner, if you need lead management with powerful features and a lot of customization..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#Capterra___4146478) VR Verified Reviewer Director > "It also left me out of pocket as the management team would not refund me for the remainder of the 12 months once I left..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#GetApp___4801944) AA Andrew A. Client Success > "Very intuitive interface for account, contact, and opportunity tracking." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3534568) VR Verified Reviewer Director > "This was a full 180 on what they sold to me and promised 2 months earlier.2 months into my 12 months I cancelled my..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#GetApp___4801944) VR Verified Reviewer Director > "The User interface is OK, it is easy to learn how to use this CRM pretty quickly as its pretty basic." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#GetApp___4801944) BE Bryan E. Sales Engineer & Engineer Support > "It is frustrating at times not being able to hoover the mouse pointer over the “name” field to see the complete file..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3437777) WR Winston R. Business Development Manager > "Having a 360 view of the customer and allowing us to engage with our customers in a more powerful way. " [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___2875710) BP Brandon P. Outside Sales > "That some of the features are not in alphabetical order and that you can not create files to store older documents" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3428252) BH Bob H. Sr. Director IT > "All web based and can be easily customized." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3534647) AS Alexander S. Team Leader > "I finf the multiple typing of account names in leads, opportunaties and accounts is too often." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3490905) CH Chris H. Director > "Pipeliner CRM has a very intuitive user interface." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3536160) BS Bob S. Inside Sales/Commercial Quotes > "Calendar invite feature is spotty it will sometimes drop people off and not send the email." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3416553) WR Winston R. Business Development Manager > "The software is constantly being updated wtih new and powerful features which has really added immense value to our..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___2875710) BA Bonnie A. Consultant > "Also, the system will not allow documents larger than 30MB." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3402206) JH Jamie H. Sales Engineer & Commercial Projects > "Nice way for us to show our factories the progress we have made with selling their products" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3437994) DM David M. Outside Sales > "Not being able to alphabetically sort in primary contact field" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3437984) BS Bob S. Inside Sales/Commercial Quotes > "Has allowed us to track our jobs better" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3416553) BS Bob S. Inside Sales/Commercial Quotes > "Document file size is too small." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3416553) AP Alan P. COO > "We are able to track all customer touch points (opportunities, samples, complaints, leads, etc) with great ease" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___2853484) EB Eva B. Vertriebsassistentin > "Results of the search function are sometimes confusing" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3486793) SK Steve K. Commercial Quotations > "Great way for us to track our customers" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3406801) Sharry Karisa M. Wealth Patner > "Furthermore, we didn't employ Pipeliner backing to help us." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#Capterra___3217861) KV Kai V. Manager Business Development & Sales > "It is an easy to use software that gives a quick overview about sales status and development" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3399522) BA Bonnie A. Consultant > "Some of the features lack depth." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3402206) II Isaac I. Regional Sales Manager > "It has top notch Graphic User Interface with Seamless ability to Integrate with other applications." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___2749019) MM Maziar M. BDM > "Not very friendly user" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3407040) EO EZEKIEL O. BUSINESS DEVELOPMENT MANAGER > "The features of the application was really awesome , it gives me an accurate update and how to schedule conversation..." [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___2451489) AS Alexander S. Team Leader > "Easy but not fully usefull" [See full review](https://www.capterra.com/p/125911/Pipeliner-CRM/#SoftwareAdvice___3490905) [View Reviews](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) ET Ellie T. Learn Support Coordinator > "The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909) ET Ellie T. Learn Support Coordinator > "The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909) SC SooHoon C. Co-Founder > "The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) VR Verified Reviewer Operations Manager > "It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784) AS Ade S. Client rep > "Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6854578) VR Verified Reviewer Operations Manager > "The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784) SC SooHoon C. Co-Founder > "The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) SC SooHoon C. Co-Founder > "Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) ET Ellie T. Learn Support Coordinator > "The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909) HS Harry S. Head of CSM > "It works well and looks great, but the pricing and support let it down." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570) Bo K. Customer Service Ambassador > "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429) YY Yhan Y. Assistant Manager > "Kinda sucks 'cause I was hoping to not have to set every single thing by hand." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893) Aaron N. Strategy Analyst > "Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344) GC Gina C. COO > "It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6181214) JR Jayanth R. Project Manager > "We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4964422) AR Ashli R. Operations Director > "Horrible customer service, no compromises or attempts to resolve solutions to help small businesses." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023) TK Ted K. Support Specialist > "This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665) Bo K. Customer Service Ambassador > "The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429) VR Verified Reviewer Operations Manager > "During their open hours, support is very polite and tries very hard to help." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784) AM Alfiya M. Software Engineer > "After sales, customer support is not very extensive." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072) SC SooHoon C. Co-Founder > "As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) Duncan C. Content Strategist > "I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965255) Becky F. Software Developer > "The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6035736) AR Ashli R. Operations Director > "No refunds and terrible customer service." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023) YY Yhan Y. Assistant Manager > "Pipeline view's real nice, makes it way easier to follow what's going on." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893) HS Harry S. Head of CSM > "Very expensive for what it offers." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570) Rebacca F. Sr Director Sales Effectiveness and Enablement > "I really like the way it keeps the sales sequences and automates them." [See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___6472903) KA Karol A. Junior Sales Support Specialist > "I hate that when you have custom sales activity you can only have one field set for all of these." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425) AM Alfiya M. Software Engineer > "Since the company I was working with was very much into building customer relationships, this product proved beneficial." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072) MB Matthew B. Manager for Business Development > "Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986720) Rachel M. System Engineer > "Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667) AB Adam B. Business Development Manager > "Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572) PR Pauline R. SDR > "I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6147703) AR Annisa R. Sales Development Representative > "sometimes there are bugs in filtering contacts" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965388) TV Tanmayu V. Business Development Manager > "Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231) RH Raunaque H. Business Development Alliance > "Sometimes, customer support takes a lot of time to solve the queries." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4979956) VR Verified Reviewer Marketing Manager > "The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales pipleine, from..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3936027) DL Deborah L. Marketing Director > "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506) MC Marah C. Marketing and Social Media > "It is also good for the organizational capabilities that Freshsales provides, as we can create a file for each customer and we can save..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4459285) VR Verified Reviewer Snr. Marketing Support Executive > "Support engineers can take months if not a few years to fix the issue." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4973933) RW Ruzan W. It > "Freshsales offers several features that stand out positively:" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6517909) Yogesh M. IT Manager > "Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966772) LMM Luis Miguel M. CCO > "Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4884546) JK Jillian K. Marketing and Sales Associate > "It's difficult to find out how to schedule an email to a list of people, the tags are useful but it takes time to learn how to use them..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3929849) Almodyr B. Data Analyst > "What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4616595) VR Verified Reviewer Director > "I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another..." [See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392) Rachel M. System Engineer > "Managing your leads, prospects, deals, wins/losses, and clients is a breeze." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667) LF Laura F. Administrator > "There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for me..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966949) SC SooHoon C. Co-Founder > "Despite the challenges with reporting, my overall experience with Freshsales has been positive." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) DL Deborah L. Marketing Director > "Freshworks' support team does not have any clue what they are talking about." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506) TK Ted K. Support Specialist > "Freshsales is helping our business grow and spread our product to new lucky customers" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665) VR Verified Reviewer Founder > "Vast and complex options that are not suitable for non-technical and small-size startups." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366) KA Karol A. Junior Sales Support Specialist > "I like the fact, that if offers you some basic features of customization" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425) TV Tanmayu V. Business Development Manager > "The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231) LH Leslie H. Marketing Director > "Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3820055) GC George C. Business Development > "Sometimes it can be a little bit clunky and things like workflows do not work that effectively." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3904538) Aaron N. Strategy Analyst > "It has a great feature list." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344) VR Verified Reviewer Director > "The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. " [See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392) AC Alvaro C. CEO > "We have all our operations integrated in Freshworks ecosystems." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986344) VR Verified Reviewer Client Lead > "A bit expensive" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6243034) VR Verified Reviewer Founder > "All other software of Freshworks integrates seamlessly, and all the data will come on a single unified dashboard." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366) Sri Lakshmi Swetha V. Customer Advisor > "It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865939) Susang R. Product Marketer > "If you need a good solution for your marketing teams to organize customer information better and achieve better efficiency, Freshsales is a..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3634705) BB Bryan B. Business Counselor > "The sales process was hard because we started with an inside sales rep because we are a small group." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4320798) VR Verified Reviewer CEO > "My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6191309) AB Adam B. Business Development Manager > "Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. " [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572) Andrei P. Data Scientist > "Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3685720) MN Mahesh N. CEO > "Calling application (exotel) integration didnt work." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4445264) MD Melvin D. Business Development Specialist > "Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865425) SK Senthil K. Manager > "Pro version is bit costlier per user, pricing has to be reduced" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3874069) AC Adrianne C. tele marketing/sales > "Getting leads and sales and this system is working for us and also not losing people in the follow-up which did happen in our last set up...." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3968875) SS Sruti S. AVP Customer Success > "We are into IT consulting services, some B2B features seem irrelevant or inadequate." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212) SS Sruti S. AVP Customer Success > "Custom fields, pipeline customizations are some of the best features that make the product convenient to use." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212) KA Karan A. Owner > "Lack of customization for my industry." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3875603) NV Nikhil V. Business Development Manager > "Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4476240) Abhishek S. Associate Consultant > "Its reporting system is also not that effective." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4505841) JL Julio L. SDR > "I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2994749) AD Adrian D. Sales Manager UK > "Its okay but gets frustrating from time to time, as its not smooth or user-friendly or easy to find things such as Hubspot CRM" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967241) Ibadat S. agent > "This software was part of our onboarding and i was blown away seeing all features." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6188684) TW Tara W. Director of Sales & Onboarding > "Lots of the reporting doesn't work the way that would be expected." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3871967) [View Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) ## User interface [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/) 4.60 (216) [Freshsales](https://www.capterra.com/p/155563/Freshsales/) 4.50 (621) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Pipeliner CRM Top features 35/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/125911/Pipeliner-CRM/#features) Freshsales 34/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/155563/Freshsales/#features) ### Recognition Pipeliner CRM Best Value CRMSoftware (2022)  Freshsales is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Pipeliner CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshsales Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pipeliner CRM - By Pipeliner - Located in United States - Founded in 2011 Freshsales - By Freshworks - Located in United States - Founded in 2011 ## Popular Comparisons [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.60 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $65/month Price $25/month 4.5 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-125911/Salesforce-vs-Pipeliner-CRM) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $11/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales) [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.60 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $65/month Price $20/month 4.5 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/125911-152373/Pipeliner-CRM-vs-HubSpot-CRM) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $11/month Price $20/month 4.4 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155563/HubSpot-CRM-vs-Freshsales) [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.60 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $65/month Price $14/month 4.5 Features 4.3 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/125911-155928/Pipeliner-CRM-vs-Zoho-CRM) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $11/month Price $14/month 4.4 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155563-155928/Freshsales-vs-Zoho-CRM) [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.60 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $65/month Price $7/year 4.5 Features 4.5 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/125911-204998/Pipeliner-CRM-vs-Bigin-by-Zoho-CRM) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $11/month Price $7/year 4.4 Features 4.5 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155563-204998/Freshsales-vs-Bigin-by-Zoho-CRM) [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.60 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $65/month Price $50/month 4.5 Features 4.3 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/125911-157279/Pipeliner-CRM-vs-Dynamics-365) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $11/month Price $14.99/month 4.4 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/155563-178819/Freshsales-vs-EngageBay-Marketing) [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[4.60 (216)](https://www.capterra.com/p/125911/Pipeliner-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $65/month Price $14.99/month 4.5 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/125911-178819/Pipeliner-CRM-vs-EngageBay-Marketing) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $11/month Price $19/month 4.4 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155563/Pipedrive-vs-Freshsales)