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Any business taking online booking such as hotels, therapists, equipment rental (boats, cars), car parks, vacation properties, any services/appointments, event tickets, conference rooms, tennis courts
Hospitality Industry - Hotels, Motels, Resorts, Guest Houses, B & Bs, Lodges, Hostel, Small to big hotel chains, Clubs, Condos, Villas, and Serviced and Boutique Apartments.
From updating the pricing management system to account for our complex needs, to giving advice on the best way to set up a resource, they are always happy to help.
Some clients mistake the "Number of resurces" with "Number of persons" whem they do the reservations by internet.
With the ability to add resources, and sub resources, complex pricing rules, gift cards, codable invoices, and fantastic integration with other systems we use for data reporting and event management.
I think we need to add more debug if we need to find out if there is an error from the software.
Save time, save money and deliver a consistent service to our clients. The automation and integration is a BIG WIN for us.
Lately there have been some glitches in the system and Planyo did not take responsibility. The Airbnb plugin is useless as it doesn't synchronise often enough.
I like it's Ease of use and it's performance and also i like the fact that i only pay when i make an online sale I also like the way i can make admin bookings free of charge.
At times I'm worried that I'm editing more than one item when I don't want to be, or in other instances I do want changes to apply globally but it can be tough to figure out how to do that.
It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.
Takes some time to select the features you need and to learn how to use them all. Lack of the option to block or assign the room directly from mobile app.
And good analytics which is super important for revenue management tasks. Having basic metrics as soon as you log in, on the dashboard is great.
So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. Communication is poor for Australia.
Exceptionally positive experience, with the greatest appreciation for the amazing after sale support.
It gets stuck while switching the properties and also does not let me make new reservations.
Worth it, value for money, great sales team was so helpful & most of all great support team.
Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.
Speaker 1: Oh, hi. My name is Harjit, and I own a hostel. We use eZee Absolute, and I give them five out of five. You can click below for more information. Now, when we started this hostel, we have 10 rooms and about 31 bed inventory. We were just using manual Excel worksheets. Very tedious. keeping track of who is coming, who is going, who has paid. It's not an easy job. And then we started looking for something more proper, like booking software. And then we talked to a few companies online and then we finally decided on eZee. It's looking good for us. It has all the features and things that we need. We're not even using, I would say, 10% of its feature, but I'm sure it's a very good software. The reason we decided on eZee is mainly not because we knew the product, because we knew the service standard. I talked to a couple of friends who are using eZee and they told about the service they're getting. And we experienced exactly the same thing anytime we had any situation. In the start, setting up or doing something that we didn't know how to do, these people are 24/7 available. Getting started with eZee, I would say it is really easy. The onboarding guide that we had, he did pretty much all the input information. They helped us with all that and the first week or so, we didn't knew what the routine was, but after a week, hardly. Every six months or so, we would call to find out a new feature, or if we need to add something or not. Other than that, I'm able to do it myself. It's really easy to get started and use it ongoing. Now that I have been using eZee for almost two years, if anyone out there looking for some sort of solution for managing their booking, the general manager or something like that, I would suggest try eZee. There are other products that you may have tried, or you may have heard recommendations for, but eZee has not let me down. And I hope they would take care of you as well.
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