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Peek Pro is a scheduling tool for tour, activity and equipment rental operators. The platform lets teams manage everything from solo tour guides to large-scale immersive exhibits.
Any business taking online booking such as hotels, therapists, equipment rental (boats, cars), car parks, vacation properties, any services/appointments, event tickets, conference rooms, tennis courts
The integration on our site is great, and makes it super easy for our customers to navigate. The interface, check-in process, and integrated waivers are all great.
Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you.
Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software.
AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.
The interphase with google analytics was superior and enabled great conversion tracking through the reservation system with minimal set up. Color and theme set up with canned emails was good.
I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds.
It has been wonderful to have reminders and thank you's go out with no additional time taken on my part. It is seamless in its integration into my site and the reporting features are very helpful too.
This is incredibly damaging to my company's reputation - and a serious waste of my staff's time as we have to get on the phone with Peek, again and again, to try and get these issues resolved.
From updating the pricing management system to account for our complex needs, to giving advice on the best way to set up a resource, they are always happy to help.
Some clients mistake the "Number of resurces" with "Number of persons" whem they do the reservations by internet.
With the ability to add resources, and sub resources, complex pricing rules, gift cards, codable invoices, and fantastic integration with other systems we use for data reporting and event management.
I think we need to add more debug if we need to find out if there is an error from the software.
Save time, save money and deliver a consistent service to our clients. The automation and integration is a BIG WIN for us.
Lately there have been some glitches in the system and Planyo did not take responsibility. The Airbnb plugin is useless as it doesn't synchronise often enough.
I like it's Ease of use and it's performance and also i like the fact that i only pay when i make an online sale I also like the way i can make admin bookings free of charge.
At times I'm worried that I'm editing more than one item when I don't want to be, or in other instances I do want changes to apply globally but it can be tough to figure out how to do that.
Jeffrey K.: Hi, my name is Jeff, and I'm a business owner, and I would give Peek PRO a four out of five stars. And if you want to see more business interviews like this, click the link below. Before Peek PRO, I used a program called getoccasion.com, and it was missing a lot of features that I do get with Peek PRO, and so one of the main reasons I started using it was it gave me more of the information I needed and a lot more tools and flexibility. Another reason I chose Peek PRO is because the subscription for me as a business owner is free. I don't have a monthly bill. The way their system is built out, they collect ticketing fees for managing my account. I've had a very positive experience onboarding with Peek PRO. I had a team dedicated to me and migrating from my old calendar to my new calendar and moving over my appointments and my customers. And it's been very easy when I've needed to get ahold of someone to get an answer I need. And there are a lot of resources for those that just prefer online resource of articles to troubleshoot. If you want to save time and be able to set up systems to manage your customers on a complex calendar, I'd highly recommend Peek PRO because it will save you time, and it's also increased my sales.
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Peek Pro
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