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Any organization that needs to track the collection, processing, and storage of unique assets or evidence: Everything from physical and digital evidence to inventories to case histories.
TheWorxHub is designed for facilities teams in hospitals and behavioral healthcare; maintenance and community directors in continuing care retirement (CCRC), life plan (LPC), and assisted living.
The barcode system is great and assist with media handling 100% better than it used to be if you are diligent in where you are placing your evidence. Uploading documents is great, fast and efficient.
You also can add a document to an item without entering the item and again getting back to the other items is a pain. I just name ti document and drag and drop.
The ability to customize most of the fields is great. Customer service and helping us get started has been top notch.
The downside of any shared system is the lack of configurability in some areas of the system. With that said, the staff at Tracker have made every accommodation that we’ve asked, within reason.
I love the system and all that it does. Nothing more, nothing less and all that it does it does perfect.
There are a lot of functions with this product (not that that is a bad thing) but it can be overwhelming.
I love having SAFE in our office. This system has allowed me to keep track of all the matters and the items that are associated to the matter.
The experience with the Safe program has some improvements over the Fluid product, but it also has some very serious deficiencies that have yet to be addressed that can cause some serious problems.
Love the ease of setting up users, deactivating users, submitting requests for Maintenance and IT, and the ability to track the progress in real time.
Additionally, the program itself can be a little tough to navigate. We have used the program for over 8 years and still to this date some of our sites struggle a little to utilize its full capacity.
Great product and amazing customer service. Customer Service is always willing to assist with any issues and they are very friendly.
No app for iPhone or iPad, so its hard to use on the go.
The team they have had over the years makes this web base service amazing. I have always walked away from interactions with the troubleshooting techs impressed and happy.
At first, I found it a bit difficult to navigate throughout the system.
I like that there can be great reports by the software if you put in great information that gets specific by category and subcategory's.
I find it hard to navigate, meaning there are to many steps to complete a work order or request.
Josh: Hi. I'm Josh. I'm a Biomedical Equipment Technician, and I would give TheWorxHub five out of five. For more reviews like this, click below. In the past, I've used [inaudible 00:00:12], [inaudible 00:00:15] purposes, found that it was more expensive [inaudible 00:00:20] I've also looked at True Asset, [inaudible 00:00:20] minimizer, these were excellent CMMS systems. We wanted something though we could [inaudible 00:00:36] medical equipment [inaudible 00:00:42]. We chose TheWorxHub because it was a good fit for us. Our facility was already using [inaudible 00:00:57] to manage our facilities maintenance, scheduling and work requests. It made sense for us to role our existing system into a updated TheWorxHub and implement the facilities model and [inaudible 00:01:22] model and medical equipment management. TheWorxHub is very easy to implement. The team that was assigned to us, from the TheWorxHub was very helpful in breaking down the entire project into small tasks that we could complete. And then doing weekly check ins, and how to turn a very large undertaking into very manageable tasks that we could process. And they were always available for support if we have questions. And they were always clear about outlining what they needed from us from week to week to get this achieved. I would recommend TheWorxHub. That's been a great fit for us, if you have multiple modalities to manage. Housekeeping facilities, medically [inaudible 00:02:13], it can all be combined. And each model is very functional at helping you manage those individual pieces. And it is also very cost effective [inaudible 00:02:25], software that is available. [inaudible 00:02:31] and they have great support.
Prioritize real-user-identified key features according to your needs to find your best fit.
SAFE
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