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Any organization that needs to track the collection, processing, and storage of unique assets or evidence: Everything from physical and digital evidence to inventories to case histories.
Not only help was given, but also solutions and they contacted again with more solutions and simple direct communication.I love whoever are behind this company for real.
I was very sad to see that you can only inventory 50 items before paying although you do get every feature you need without paying.
I really like how easy it was to input all our assets in there, and how simple is it to check them in and out to our staff. Being able to check the timeline of the assets is also a great feature.
The repairs function certainly needs some work - attempting to schedule regular repairs is a pain at the moment.
Easy to use product with the integration of all our services being so easy and seamless. Pricing is amazing as well as customer support and value added to the business.
Problems existed that required customer service.
Amazing, I started with the basics, the UI was very pleasant. I had some questions about the workflow and contacted support, this was the most amazing support talk I ever had.
Otherwise we haven't found anything that we don't like.
The barcode system is great and assist with media handling 100% better than it used to be if you are diligent in where you are placing your evidence. Uploading documents is great, fast and efficient.
You also can add a document to an item without entering the item and again getting back to the other items is a pain. I just name ti document and drag and drop.
The ability to customize most of the fields is great. Customer service and helping us get started has been top notch.
The downside of any shared system is the lack of configurability in some areas of the system. With that said, the staff at Tracker have made every accommodation that we’ve asked, within reason.
I love the system and all that it does. Nothing more, nothing less and all that it does it does perfect.
There are a lot of functions with this product (not that that is a bad thing) but it can be overwhelming.
I love having SAFE in our office. This system has allowed me to keep track of all the matters and the items that are associated to the matter.
The experience with the Safe program has some improvements over the Fluid product, but it also has some very serious deficiencies that have yet to be addressed that can cause some serious problems.
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