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Olark Live Chat is ideal for higher education and small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.
Our customers range from two-person startups to Fortune 100 corporations. In fact, 77% of the Fortune 100 uses Slack.
Looking to improve customer engagement on the website, very successful so far with documented ROI. Integration to salesforce is essential to success.
There were many short outages or features being down. I often had to check the status of the software to see if the problem was being worked on.
The flexibility is great and it is super customizable. Oh and the screen sharing feature, awesome.
Some of our users have complained about the inability to completely close the chat tab.
It is easy to use and it works like a charm. Instant notifications and email summaries are really helpful for improving communication with customers.
Unfortunately, we are unable to send customers images of products to show them additional details. We are forced to use other ways of communication.
Olark has been a fantastic tool within our business. It's easy to use, easy to navigate and the reports are a huge help for directing online queries within our organisation to the correct recipient.
We should pay for the entire features of this software.
Slack is great for communication across a lot of offices across different locations. Its more fun than the likes of google chats or Microsoft teams with custom emoji's and gifs.
The only drawback is that we just have too many avenues where we connect and so Slack just got lost with all the other programs and didn't become a priority. This is why we no longer use it.
It was motivated by the price, accessibility, ease of deployment, and great, impactfull features like threads in communications and bookmarks for file sharing.
The interface is very strange as is the fact that you have a separate email & password for every Slack channel you join. Feature for feature, Slack is just a worse version of Discord.
I liked the style, functionality, and availability of slack for everything and everyone. It is completely easy and fun to use and manage as well have many useful features.
People are not used to Slack as much as they are instant messaging or emails, so a lot of people have bad etiquette, which can make Slack a lot more annoying and bothersome than it should be.
This software is just amazing for collaborations. I think it's the user interface that makes it so good, but to be honest it just has this je ne sais qouis that makes it amazing.
I get lost on some of the channels - there are a lot of channels with different teams. I find that I get confused with which channel is for what.
Jeremy M.: Hi, my name is Jeremy. I'm an operations manager, and I give Olark a rating of three out of five stars. For more reviews like this, click below. The business problems that we're solving with Olark are direct communication with our existing customers and users, as well as communicating with potential customers and leads from our company website. What I like most about Olark is its functionality as a chatbot. It functions well, it has good chat features, and it has a good aesthetic that is customizable and matches with our company website well. What I like the least about Olark is its consistency as a connected chatbot. We've run into several instances where Olark says that our chatbot is offline even though our users are logged in and we haven't had good support from the Olark team. We've had to log on to our own company website to check to see if the chatbot is live and then report these outages to the team and we haven't had good feedback or communication from their team.
Speaker 1: I'm Cam, senior director in our company, anywhere between 20 and 25 employees across the world at any given time. I couldn't go a day without Slack. That's five stars for me. Before Slack, we actually had to use two different software options. We used Sococo for our virtual meeting offices, and that served a purpose. It was good for a little bit, but then as we got bigger, we also had to use Skype. And so a natural progression was moving on from both of those into one that offered the same exact offerings, if not even more, and that was Slack. So previous to Slack, Sococo, Skype, and a couple other different instant messaging systems, all provided by Slack going forward. Everything from the pricing to the ease of deployment to how quickly we could get up and running, and just how generally available Slack is, whether it's desktop or the app, and from a mobile phone, you could have a web browser, anything you wanted to. You're never away from Slack, technically. And so, while that might not be a good thing for the work-life balance, it definitely made it much easier to deploy than anything else we researched, and we got forward. And now, it's just part of everyday life. The reason we chose Slack, one of them at least the biggest one was how quickly we could move everything from previous options or previous programs we used to deploy the day of. So I think that was on a scale of one to five, five being the easiest. It was a five. If not, even higher than that. It was as easy as possible to deploy Slack, get everything set up from our exec team, and then trickling it down. It took maybe a matter of a half hour to get everybody on board and inside of Slack, and it's still even faster now. So that was probably the biggest factor to getting us over to Slack in the initial phase. Recommending Slack, or if you're choosing between Slack and something else, just try the free version of Slack and understand that that is good enough to probably get you in the door and keep you in the door as well. The paid version and the other offerings from Slack make it even more integral to your business, so I would highly recommend giving it a shot. Just in general, the ease in which you could get started and the ease in which you could continue going forward without skipping a beat in your business needs, whatever your business needs might be, it's Slack and Slack going forward.
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