# Compare Olark vs Pure Chat 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Olark and Pure Chat based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/125957-141708/Olark-vs-Pure-Chat

---

# Olark vs Pure Chat Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

OlarkPure Chat2/4 selected

[Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[4.6 (337)](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

[## Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

CB

CB

Based on [471 reviews](#user-reviews)

Positive

444

Neutral

22

Negative

5

[## Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[4.6 (337)](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [337 reviews](#user-reviews)

Positive

320

Neutral

15

Negative

2

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,735 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

60%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

5.0

Real-Time Notifications

4.0

Real-Time Monitoring

\--

Mobile Access

3.5

\--%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.3

Real-Time Notifications

NA

Real-Time Monitoring

NA

Mobile Access

3.9

User satisfaction

User satisfaction

4.5

User reviews[471](https://www.capterra.com/p/125957/Olark/reviews/)

Ease of use

4.7

Functionality

4.3

Value for money

4.4

Customer support

4.6

User satisfaction

4.6

User reviews[337](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$29Other, Per Month

-   Free version
-   Free trial

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Olark Live Chat is ideal for higher education and small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

Best for

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

## User reviews

Pros & cons

CB

Cynthia B.

Client Care Representative

> "It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943)

VR

Verified Reviewer

Marketing Director

> "You can't customize your auto-responses very well."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6612364)

CB

Cynthia B.

Client Care Representative

> "The system is great showing important data to better support the client."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943)

KA

Kyle A.

Operations Mgr

> "This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6299644)

Romina J.

telecommunications computer technician

> "Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___3668461)

CC

Chris C.

Sales Development Manager

> "Was sometimes difficult to manage chats by conversation in the dashboard."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4521822)

SK

Sushil K.

Managing Director

> "Olark offers several useful features, including the ability to attach screenshots to live chat, as well as chat forwarding, message..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___2948281)

NM

Nick M.

BDM

> "No phone app, so I can't be online always."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4585365)

[View Reviews](https://www.capterra.com/p/125957/Olark/reviews/)

PT

Paula T.

Co-Owner

> "We were able to upload our own customized chat button to be on brand with our company."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#SoftwareAdvice___6815808)

PT

Paula T.

Co-Owner

> "I reached out to them via email and received a message stating they were transitioning their customer support team and response times would be..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#SoftwareAdvice___6815808)

Roshni C.

Human resources

> "I would appreciate the intuitive interface and straightforward setup process, which allows me to quickly implement live chat on my websites without..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4918437)

CS

Christopher S.

Co owner

> "Delay in response time and we missed chat notifications"

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___6511592)

UM

Ulycel M.

Apparel

> "I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4576319)

CS

Christopher S.

Co owner

> "We had lots of delay and missed chats"

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___6511592)

NS

Niral S.

Finance Executive

> "I like Pure Chat as it can be easily installed on our website and clients are using it to contact us."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4929971)

VR

Verified Reviewer

Manager

> "Not at all happy with their analytics, mobile applications."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___3770958)

VR

Verified Reviewer

Chemist

> "Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations,..."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___4386202)

LL

Lance L.

Ordering Assistant Manager

> "What I like least about the software is the notification system is a little buggy and you won't always receive one."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___3243197)

Abid S.

Manager Operations

> "Pure Chat is absolutely free of cost software with exciting features like offline chat, website visitor tracking, proactive chat and many more."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___3601095)

BH

Ben H.

Owner

> "It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website."

[See full review](https://www.capterra.com/p/141708/Pure-Chat/#Capterra___2240068)

[View Reviews](https://www.capterra.com/p/141708/Pure-Chat/reviews/)

## User interface

[Olark](https://www.capterra.com/p/125957/Olark/)

4.54 (471)

[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)

4.55 (337)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Olark

Top features

27/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/125957/Olark/#features)

Pure Chat

17/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/141708/Pure-Chat/#features)

### Recognition

No recognitions have been awarded to Olark

No recognitions have been awarded to Pure Chat

### Deployment & support

Olark

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Pure Chat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Olark

-   By Olark
-   Located in United States
-   Founded in 2009

Pure Chat

-   By Pure Chat
-   Located in United States
-   Founded in 2012

## Popular Comparisons

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