--- title: "Compare Olark vs HubSpot CRM 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Olark and HubSpot CRM based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/125957-152373/Olark-vs-HubSpot-CRM" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- # Olark vs HubSpot CRM Features and Cost Comparison Last updated November 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OlarkHubSpot CRM2/4 selected [Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (472)](https://www.capterra.com/p/125957/Olark/reviews/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) [## Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (472)](https://www.capterra.com/p/125957/Olark/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment CB CB Based on [472 reviews](#user-reviews) Positive 445 Neutral 22 Negative 5 [## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [4,493 reviews](#user-reviews) Positive 4,165 Neutral 240 Negative 88 ## Summary * * * Key features rated by users Features selected based on 6,875 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 5.0 Real-Time Notifications 4.3 Real-Time Monitoring \-- Mobile Access 3.5 \--%Fit Missing features Feature ratings Single Sign On 4.3 Chat/Messaging NA Real-Time Notifications NA Real-Time Monitoring NA Mobile Access 4.3 User satisfaction User satisfaction 4.5 User reviews[472](https://www.capterra.com/p/125957/Olark/reviews/) Ease of use 4.7 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.5 User reviews[4,493](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.4 Price starts from Price starts from $29Other, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Olark AI is ideal for marketers, business owners, and sales teams wanting to have more qualified conversations. We work with retail, eCommerce, SaaS, education, and more. Best for HubSpot Smart CRM gives your team the context to win deals. Records stay current from calls, emails, and meetings, so reps can focus on buyers and leaders can plan around their pipeline. ## User reviews Pros & cons CB Cynthia B. Client Care Representative > "It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the..." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943) VR Verified Reviewer Marketing Director > "You can't customize your auto-responses very well." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6612364) CB Cynthia B. Client Care Representative > "The system is great showing important data to better support the client." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943) KA Kyle A. Operations Mgr > "This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a..." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6299644) Romina J. telecommunications computer technician > "Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that..." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___3668461) CC Chris C. Sales Development Manager > "Was sometimes difficult to manage chats by conversation in the dashboard." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4521822) KA Kyle A. Operations Mgr > "Quite good experience, used their service for well over 5 years without many complaints or outages." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6299644) NM Nick M. BDM > "No phone app, so I can't be online always." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4585365) CC Chris C. Sales Development Manager > "Olark had nice functionality for communicating with live chat with website users." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4521822) NM Nick M. BDM > "No phone app, so I can't be online always." [See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4585365) [View Reviews](https://www.capterra.com/p/125957/Olark/reviews/) Andrea L. Innovation Manager > "The platform is intuitive, reliable, and integrates well with the other tools we use, allowing us to streamline workflows and automate repetitive tasks. Although..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7185209) AD Alexandre D. Secretary General > "Secondly, the setup took longer than the time I allowed for it to take, because the entire team needed some time to get used to seeing where to find and how to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) ET Edward T. Founder and Marketing Strategist > "Records of contacts integrate seamlessly with our e-mail marketing, and the deal pipeline enables me to follow up from initial contact to the signed contract." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) Jeff W. Owner > "After signing, we discovered that implementation was considerably more complicated than we had been led to expect and that obtaining the level of assistance we..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7192979) Andrea L. Innovation Manager > "HubSpot also integrates seamlessly with many of the tools we use every day, helping automate routine tasks and improve collaboration between sales, marketing,..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7185209) Jeff W. Owner > "After signing, we discovered that implementation was far more complicated than we had been led to expect and that obtaining the level of assistance we understood..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7192979) EB Emma B. FC > "The feature I like most about HubSpot CRM is the ability to create to bespoke dashboards based on who the user is and what information they need to view." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7213334) MD Melodie D. CEO > "Rather than receiving a working solution, we were left with an incomplete system, ongoing costs, and a substantial investment of time and resources with little..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) CG Christian G. Marketing Operations Manager > "I love the capabilities and power it provides across virtually every marketing function, from email marketing and automation to reporting, lead management, and..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) Nicole M. Sales Enablement Consultant > "The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) Andrea L. Innovation Manager > "Having all interactions, contacts, and deals in one place has increased visibility and made it easier to manage customer relationships throughout the sales..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7185209) Jeff W. Owner > "We raised the issue shortly after purchase, never meaningfully implemented or used the platform, and requested a refund of the $1,262.40 we paid." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7192979) AI AAsil I. Tax accountant > "Having customer information, notes, emails, and follow-up activity available in one place saves time and makes it easier to keep track of client relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7207810) Jeff W. Owner > "We raised our concerns shortly after purchasing, never meaningfully implemented or used the platform, and requested a full refund of the $1,262.40 paid." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7192979) Ankit K. marketing > "HubSpot CRM has a clean and intuitive interface that makes it easy to manage contacts, track leads, and monitor sales activities." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7194440) DV David V. Lead Developer > "Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831) VR Verified Reviewer Project specialist > "Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7103301) AN Ana N. Founder > "Mobile app drains battery faster than I'd like when I'm at trade shows all day." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7208528) Katie C. Growth Consultant > "With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100%..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) ET Edward T. Founder and Marketing Strategist > "In addition, deal stages are too difficult to customize with a lot of clicks." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AM Anna M. Customer Service Agent > "I love HubSpot CRM for two main reasons: first, it’s free and allows infinity contact list for a small business and secondly, it can be integrated with almost..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) AM Anna M. Customer Service Agent > "This hasn't happened to me just a few times, but every time I export a contact from Excel, HubSpot creates new properties if I don’t set everything correctly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) Estela G. HR Assistant > "It is a user-friendly and effective platform for managing leads, tracking sales, and organizing customer information in one place." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) ET Edward T. Founder and Marketing Strategist > "Reporting becomes cumbersome if you are doing multiple pipelines." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AR Andres R. Director > "It has a free tier entry and it’s one of the quickest CRMs to get running,it also has a free plan which is great to get you started and using it" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7187470) NJT Nusrat Jahan T. Customer Service Associate > "A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7049571) CG Christian G. Marketing Operations Manager > "The platform is intuitive, scalable, and gives teams the tools they need to manage and optimize their marketing efforts effectively." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) BK Bea K. Digital innovation Manager > "I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6598802) CW Connor W. Account executive > "What can I say about Hubspot that hasn’t already been said… HS is truly a great platform, whether for leaner teams or larger teams, Hubspot is a great fit for a..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7167415) MD Melodie D. CEO > "Instead, after nearly 10 months of work, countless meetings, and thousands of dollars in costs, we were left without a fully functional solution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) AD Alexandre D. Secretary General > "Reporting tools provide me with visibility of our progress without having to wait for people to provide data to me." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) KO Katie O. Admin Assistant > "Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6845163) MS Martina S. VP > "The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070390) VR Verified Reviewer Owner > "What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7120714) MD Melodie D. CEO > "We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) MD Melodie D. CEO > "Most frustrating was the lack of accountability when it became clear the platform was not meeting our needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Richard M. Founder > "HubSpot CRM is the best way for marketing teams to manage the leads and collaborate with sales." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7187560) Harry S. Head of CSM > "HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070365) Jeff W. Owner > "We are still giving HubSpot the opportunity to resolve this matter with a full refund. If they do, I will gladly update this review to reflect that resolution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7192979) VR Verified Reviewer Owner > "It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549) LF Luis F. Sales Development Rep > "The built-in automation, email tracking, and integration with marketing tools help streamline workflows and improve team efficiency. While some advanced features..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6841473) VR Verified Reviewer Founder, Financial Advisor > "It takes time to understand what features you can get the best use of, and before you realize it, you may be paying a high price point for something you may not..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7057552) Estela G. HR Assistant > "In addition, its process automation tools help save time by handling repetitive tasks like follow-ups and email tracking automatically." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) Sean H. COO > "Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) AD Alexandre D. Secretary General > "If you need to manage customer information and enhance team efficiency, HubSpot CRM is a great option." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) AH Adele H. Sales Specialist > "That free plan is not enough for clear management of large contact lists, and subscriptions are pricey" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6751499) Ankit K. marketing > "It helps keep everything organized, and the free version offers excellent value for small businesses and growing teams." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7194440) GF Gareth F. Managing Director > "You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo)." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6625276) AF Andrea F. Founder > "We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6583000) MB Mark B. Owner > "I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7011859) VM Valentina M. Sales and Marketing Manager > "HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041) AR Andres R. Director > "It can also get very expensive with the paid plans" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7187470) Hampson S. Project Manager > "Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___6806342) Arjun K. Co-founder > "Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6101968) Ankit K. marketing > "I especially like the email tracking, deal pipeline, and automation features." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7194440) OL Ollie L. RevOps Analyst > "Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018) AI AAsil I. Tax accountant > "The search and filtering options also make it quick to find contacts and previous activity." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7207810) MS Morgan S. Customer Success Manager > "I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6523804) Zach P. Marketing Coordinator > "HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) DD Dennis D. Business Owner > "The AI Integration is kind of annoying and I don\[t find it works very well." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257) VR Verified Reviewer Sales Coordinator > "I like the ease of use of consolidating the Deals, companies, tickets and also managing hubspot with our design department to communicate designs all in one spot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7075646) Jeff W. Owner > "Our issue isn't that we tried HubSpot and simply didn't like it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7192979) SO Scarlett O. Business Development Specialist > "I enjoyed the power it gave me as a user to view reports and the organic nature of its systems" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7158986) Hannah K. Vice President > "The UI is not as intuitive as other CRM's." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7071282) NS Natalie S. Senior immigration Advisor > "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6778484) Nicole M. Sales Enablement Consultant > "Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) CC Chad C. District Manager > "HubSpot CRM provides the most efficient customer engagement tools like live chats which help us interact freely with customers." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6718342) AQ Anthony Q. Customer Support Specialist > "Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6713949) SY Steve Y. Buisness Owner > "Good for small/medium businesses, but as far as a concern firms, it gets technical to handle bunches of customers info" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7204016) KLF Kam Ling F. Founder > "It currently allow sending up to 500 emails per day and it just send out 5-10 emails per minute which will damage the open rates." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6149814) RD Richard D. Operations Manager > "The ability to customize the stages of your deal workflow and customize the data logged for customers/deals/etc... is nice." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6584701) AL Ariel L. Director of Customer Support and Success > "Some features/needs do not get prioritized due to multiple industries using the system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6827670) Swetha C. Program Manager > "I like being able to quickly check previous conversations and see where a lead stands." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7200195) RV Ravi V. Quality Analyst > "Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7017397) Ankith T. Software Developer > "What I like most about HubSpot CRM is how easy it is to keep track of customers and sales in one place." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7186763) Jeff W. Owner > "Had this been clearly explained upfront, we would never have signed the agreement." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7192979) Derek H. Account Manager > "The fact we can have a shared database of contacts, see the latest activity across the team with them and assign them to various people has really changed how we..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6794116) SG Sara G. Content Strategist > "It was almost too big — hard to find my way around to what I really needed for my client's specific use cases." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6762738) AR Alejandro R. Marketing Manager > "Some of the most useful features include, call, email and meeting interactions’ logs which have saved me hours each week." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6775373) AZ Anna Z. Life and Career Coach, HR Consultant > "Too many options when it comes to the deals/associations page--hard to navigate" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6768370) KA Khyan A. SDR > "The interface is clean, simple, and just makes sense, which makes it way easier to actually use day-to-day." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7098942) Hannah K. Vice President > "The UI is not as intuitive as other CRM's." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7071282) RV Ravi V. Quality Analyst > "The interface is easy to understand and the free plan is also helpful in getting started and testing how things work in the CRM" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7017397) Katie C. Growth Consultant > "Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) FC Florencia C. Product Onboarding Specialist > "What I appreciate most about HubSpot CRM is how intuitive and easy it is to use, even for people without a technical background." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6808021) PS Pawel S. Head of Retail > "Not as intuitive and ui needs improving." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6613662) VR Verified Reviewer Sales Agent > "Clean and user friendly dashboard" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7117265) DS Deanna S. Director > "I found this software a little 'old fashioned' in the design and just in general a little clunky. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___3625348) NS Natalie S. Senior immigration Advisor > "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6778484) Harry S. Head of CSM > "HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070365) EB Eric B. Agent, Principle > "The integration with third party softwares make this CRM a cruicial tool to online businesses and campaigns." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6636828) MB Mark B. Owner > "I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7011859) VP Vikas P. Director > "Hubspot has an amazing number of integrations and the apps it doesn't have native integrations for, it is very easy to automate using tools such a Zapier and..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6702465) HI Harieth I. Sales representative > "the integration with other apps could be at times a little tedious." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6660345) AW Adam W. Founder > "I also integrated the APIs into my product workflow which made it incredibly easy to sync my SaaS product with my CRM." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7022335) SB Stephan B. Digital Marketing Manager > "Lacks some integrations that could really set it over the top." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6655194) DL Darlene L. Estimator-Estimating Coordinator > "I use HubSpot daily and it is very easy to use and to manage all my information in one place. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#SoftwareAdvice___7118668) BV Bart V. Office Manager > "HubSpot is not the easiest tool to use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___4890387) AP Alexandra P. Retirement Plan Consultant > "I've been using HubSpot for over a year now, and honestly, it's been really easy to get the hang of it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7126360) VL Valerian L. Support > "I think HubSpot isn't quite easy to use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___5076152) Eric T. Managing Member > "HubSpot CRM is incredibly easy to spin up and begin using. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7083063) BD Brendan D. Sales > "It was a little difficult to get used to, but not much worse than any other CRM." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___4030543) JG Julia G. Customer Suport Representative > "Very easy to use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6773406) Mehandi I. Sales & Marketing Automation Specialist > "there is no any aspect of the product which I have found difficult to use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___3446426) MD Melodie D. CEO > "We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Nicole M. Sales Enablement Consultant > "Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) AD Alexandre D. Secretary General > "If you need to manage customer information and enhance team efficiency, HubSpot CRM is a great option." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) NA Nathan A. CEO Founder > "Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6443109) VM Valentina M. Sales and Marketing Manager > "HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041) AL Ariel L. Director of Customer Support and Success > "Support can be challenging to work with at times." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6827670) SY Steve Y. Buisness Owner > "Good for small/medium businesses, but as far as a concern firms, it gets technical to handle bunches of customers info" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7204016) MK Michael K. CEO > "I just thing they need to listen to their customers more and not prioritize profits over their customers." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6357295) [View Reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) ## User interface [Olark](https://www.capterra.com/p/125957/Olark/) 4.54 (472) 4.51 (4,493) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important AI Text Generation 120 Important Olark Top features 27/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/125957/Olark/#features) HubSpot CRM 18/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/152373/HubSpot-CRM/#features) ### Recognition No recognitions have been awarded to Olark HubSpot CRM is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Olark Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HubSpot CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Olark - By Olark - Located in United States - Founded in 2009 HubSpot CRM - By HubSpot - Located in United States - Founded in 2012 ## 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