# Compare Olark vs UJET 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Olark and UJET based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/125957-164070/Olark-vs-UJET

---

# Olark vs UJET Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

OlarkUJET2/4 selected

[Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

[UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)

[## Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

CB

CB

Based on [471 reviews](#user-reviews)

Positive

444

Neutral

22

Negative

5

[## UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)

Starting Price

$80.00/year

Value-for-Money

4.8

Functionality

4.6

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

JS

DB

Based on [140 reviews](#user-reviews)

Positive

130

Neutral

7

Negative

3

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## Summary

* * *

Key features rated by users

Features selected based on 6,587 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

60%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

5.0

Real-Time Notifications

4.0

Real-Time Monitoring

\--

Mobile Access

3.5

\--%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.8

Real-Time Notifications

NA

Real-Time Monitoring

NA

Mobile Access

4.6

User satisfaction

User satisfaction

4.5

User reviews[471](https://www.capterra.com/p/125957/Olark/reviews/)

Ease of use

4.7

Functionality

4.3

Value for money

4.4

Customer support

4.6

User satisfaction

4.6

User reviews[140](https://www.capterra.com/p/164070/UJET/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.8

Customer support

4.8

Price starts from

Price starts from

$29Other, Per Month

-   Free version
-   Free trial

Price starts from

$80Per Year

-   Free version
-   Free trial

Best for

Best for

Olark Live Chat is ideal for higher education and small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

Best for

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

## User reviews

Pros & cons

CB

Cynthia B.

Client Care Representative

> "It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943)

KA

Kyle A.

Operations Mgr

> "This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6299644)

CB

Cynthia B.

Client Care Representative

> "The system is great showing important data to better support the client."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943)

VR

Verified Reviewer

Marketing Director

> "You can't customize your auto-responses very well."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6612364)

Romina J.

telecommunications computer technician

> "Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___3668461)

CC

Chris C.

Sales Development Manager

> "Was sometimes difficult to manage chats by conversation in the dashboard."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4521822)

KA

Kyle A.

Operations Mgr

> "Quite good experience, used their service for well over 5 years without many complaints or outages."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6299644)

NM

Nick M.

BDM

> "No phone app, so I can't be online always."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4585365)

[View Reviews](https://www.capterra.com/p/125957/Olark/reviews/)

JS

Jeff S.

Customer Service Representative

> "Ujet allows us to interact with our guest and host to help them with their concerns."

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6331642)

DJO

Daryll Jane O.

Customer Service Represenative

> "My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as..."

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___5088816)

DB

Destiny B.

Customer Service Support

> "Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are..."

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6006166)

MW

Mary W.

Customer Service Representative

> "I make it that size for a reason and having to constantly adjust it back down is frustrating."

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2249693)

JGA

Jannice Gwen A.

Subject Matter Expert

> "The UJET tool also is not that hard to follow as it has options that can easily understood by its users"

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6323418)

Carla D.

Gerente de sucursal

> "Sometimes can get some errors, it gets unstable more than what you would like."

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2314655)

LaB

Lyka angelic B.

customer service support

> "I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works..."

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6024434)

SH

Sharmaine H.

Care Representative

> "I hate when UJET freezes or changes your status without you knowing."

[See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2392848)

[View Reviews](https://www.capterra.com/p/164070/UJET/reviews/)

## User interface

[Olark](https://www.capterra.com/p/125957/Olark/)

4.54 (471)

[UJET](https://www.capterra.com/p/164070/UJET/)

4.57 (140)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Olark

Top features

27/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/125957/Olark/#features)

UJET

19/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/164070/UJET/#features)

### Recognition

No recognitions have been awarded to Olark

No recognitions have been awarded to UJET

### Deployment & support

Olark

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

UJET

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Olark

-   By Olark
-   Located in United States
-   Founded in 2009

UJET

-   By UJET
-   Located in United States
-   Founded in 2015

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