# Compare Olark vs JivoChat 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Olark and JivoChat based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/125957-178227/Olark-vs-JivoChat

---

# Olark vs JivoChat Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

OlarkJivoChat2/4 selected

[Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.6 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

[## Olark](https://www.capterra.com/p/125957/Olark/)[4.5 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

CB

CB

Based on [471 reviews](#user-reviews)

Positive

444

Neutral

22

Negative

5

[## JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.6 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

Starting Price

$19.00/year

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [105 reviews](#user-reviews)

Positive

97

Neutral

4

Negative

4

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### Freshdesk

4.5 (3,410)

* * *

Starting Price

$19.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

### HubSpot CRM

4.5 (4,453)

* * *

Starting Price

$20.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

93%

of reviewers  
rated it above 4 stars

* * *

### Bitrix24

4.2 (986)

* * *

Starting Price

€61.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

82%

of reviewers  
rated it above 4 stars

* * *

### Zoho Desk

4.5 (2,212)

* * *

Starting Price

$20.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 6,587 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

60%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

5.0

Real-Time Notifications

4.0

Real-Time Monitoring

\--

Mobile Access

3.5

75%Fit

Not enough reviews

Feature ratings

Single Sign On

4.0

Chat/Messaging

4.8

Real-Time Notifications

4.0

Real-Time Monitoring

3.0

Mobile Access

4.1

User satisfaction

User satisfaction

4.5

User reviews[471](https://www.capterra.com/p/125957/Olark/reviews/)

Ease of use

4.7

Functionality

4.3

Value for money

4.4

Customer support

4.6

User satisfaction

4.6

User reviews[105](https://www.capterra.com/p/178227/JivoChat/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$29Other, Per Month

-   Free version
-   Free trial

Price starts from

$19Per User, Per Year

-   Free version
-   Free trial

Best for

Best for

Olark Live Chat is ideal for higher education and small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

Best for

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.

## User reviews

Pros & cons

CB

Cynthia B.

Client Care Representative

> "It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943)

KA

Kyle A.

Operations Mgr

> "This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6299644)

CB

Cynthia B.

Client Care Representative

> "The system is great showing important data to better support the client."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6645943)

VR

Verified Reviewer

Marketing Director

> "You can't customize your auto-responses very well."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6612364)

Romina J.

telecommunications computer technician

> "Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are..."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___3668461)

CC

Chris C.

Sales Development Manager

> "Was sometimes difficult to manage chats by conversation in the dashboard."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4521822)

KA

Kyle A.

Operations Mgr

> "Quite good experience, used their service for well over 5 years without many complaints or outages."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___6299644)

NM

Nick M.

BDM

> "No phone app, so I can't be online always."

[See full review](https://www.capterra.com/p/125957/Olark/#Capterra___4585365)

[View Reviews](https://www.capterra.com/p/125957/Olark/reviews/)

SB

Sam B.

Operations Manager

> "The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6869523)

PM

Paddy M.

Safety, Health, Environment and Quality Manager

> "It sometimes fails to communicate with the server with server connection error even when you have a strong internet..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6008214)

PC

Prudence C.

Information Technology associate

> "Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6010391)

Ali Osman Y.

CEO

> "They take a while to respond to customer support requests."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___5007599)

VR

Verified Reviewer

Founder

> "The integration with various messengers and SMS messageing allowing for multi-channel communication from a single..."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___4973123)

VR

Verified Reviewer

CoFundador

> "The mobile app has some trouble to make calls"

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___3508801)

VR

Verified Reviewer

Founder

> "JivoChat offers a full suite of features that allows to engage with visitors seamlessly."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___4973123)

VR

Verified Reviewer

Owner

> "Practically unfunctional due to problem and lack of support."

[See full review](https://www.capterra.com/p/178227/JivoChat/#GetApp___4327994)

SB

Sam B.

Operations Manager

> "Simplicity - Jivo chat is easy to use, and easy to train reps to use."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___6869523)

David S.

Director of Installation

> "Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding"

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___3181957)

VR

Verified Reviewer

Founder

> "The CRM functionality helps organize and track interactions effectively."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___4973123)

Claudia Sayuri I.

Motion Designer

> "I don't know if I can manage with other people when I get a free trial."

[See full review](https://www.capterra.com/p/178227/JivoChat/#Capterra___2946320)

[View Reviews](https://www.capterra.com/p/178227/JivoChat/reviews/)

## User interface

[Olark](https://www.capterra.com/p/125957/Olark/)

4.54 (471)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)

4.59 (105)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Olark

27/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/125957/Olark/#features)

JivoChat

Top features

30/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/178227/JivoChat/#features)

### Recognition

No recognitions have been awarded to Olark

No recognitions have been awarded to JivoChat

### Deployment & support

Olark

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

JivoChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Olark

-   By Olark
-   Located in United States
-   Founded in 2009

JivoChat

-   By Jivosite
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[Olark](https://www.capterra.com/p/125957/Olark/)[4.54 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

vs

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,319)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

$29/month

Price

Contact vendor for pricing

4.3

Features

4.6

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/125957-180345/Olark-vs-WhatsApp)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,061)](https://www.capterra.com/p/135003/Slack/reviews/)

$19/year

Price

$8.75/month

4.5

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-178227/Slack-vs-JivoChat)

[Olark](https://www.capterra.com/p/125957/Olark/)[4.54 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,716)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$29/month

Price

$25/month

4.3

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-125957/LiveChat-vs-Olark)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,716)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$19/year

Price

$25/month

4.5

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-178227/LiveChat-vs-JivoChat)

[Olark](https://www.capterra.com/p/125957/Olark/)[4.54 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$29/month

Price

$15/month

4.3

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-125957/LiveAgent-vs-Olark)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$19/year

Price

$15/month

4.5

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-178227/LiveAgent-vs-JivoChat)

[Olark](https://www.capterra.com/p/125957/Olark/)[4.54 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$29/month

Price

$0/month

4.3

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/125957-144040/Olark-vs-Tidio-Chat)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$19/year

Price

$39/month

4.5

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-178227/Zendesk-vs-JivoChat)

[Olark](https://www.capterra.com/p/125957/Olark/)[4.54 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$29/month

Price

$39/month

4.3

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/125957-164283/Olark-vs-Zendesk)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$19/year

Price

$0/month

4.5

Features

4.6

4.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-178227/Tidio-Chat-vs-JivoChat)

[Olark](https://www.capterra.com/p/125957/Olark/)[4.54 (471)](https://www.capterra.com/p/125957/Olark/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,061)](https://www.capterra.com/p/135003/Slack/reviews/)

$29/month

Price

$8.75/month

4.3

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/125957-135003/Olark-vs-Slack)

[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[4.59 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)

vs

[Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

$19/year

Price

$59/month

4.5

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/167015-178227/Text-Request-vs-JivoChat)