Eptura Asset vs Quantum MX: Which is a better fit?

The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it.

Having to listen to dogs barking and kids crying in the background when your needing help is very frustrating and unprofessional.

Gary G

Pricing when we purchased was great, and from what I hear from other transit agencies (my business) now about this type of software, this is a good deal.

There is no communication from the team I request from to advise if they are working on the ticket, no updates, etc. I have had tickets disappear and have to re-submit them.

We trying to find out the best way to display work orders and looks like this will be possible by setting up favorites. The customer support is excellent.

Difficult to correct any set up mistakes after program has been populated.

They have ALWAYS been so professional, kind, and very patient with those of us that struggle to work with a computer. Love, love, love the program and really appreciate the staff.

Inventory Shortage Report was set up in a different M+ format than what we had and it is missing fields and it is not easy to follow.

Their customer service has been outstanding and has worked with us to customize our interface to fit our exact needs. We highly recommend Quantum MX.

Some of the integration is difficult, more of an issue with Quickbooks. Some of the features are not shop friendly and the team is working to fix those problems.

The few times that I have contacted them, they have been knowledgeable and quick to assist. All in all, great software operated and maintained by great people.

There is some limited applicability in using the purchase orders function for parts being sent out for repair rather than being purchased.

Best of all, customer service has been outstanding. Our questions are answered the same day, and solutions to our issues have come rapidly.

The integration between QMX and Quickbooks has been a challenge but the instant support from rep and the team has kept the frustration level to a minimum.

It has been showing some changes, some I have liked and others I have not needed. I appreciate the proactive approach from the software developers and the enhancements that continually come.

Hasn't solved any problems yet because it has been so hard for us to learn. It's hard to understand the flow.