Eptura Asset vs Facilitron: Which is a better fit?

The product itself is great for tracking assets and maintaining the history of that asset. I believe that this product is like many others and you get out of it what you put into it.

Having to listen to dogs barking and kids crying in the background when your needing help is very frustrating and unprofessional.

They have ALWAYS been so professional, kind, and very patient with those of us that struggle to work with a computer. Love, love, love the program and really appreciate the staff.

There is no communication from the team I request from to advise if they are working on the ticket, no updates, etc. I have had tickets disappear and have to re-submit them.

Gary G

Pricing when we purchased was great, and from what I hear from other transit agencies (my business) now about this type of software, this is a good deal.

Difficult to correct any set up mistakes after program has been populated.

We trying to find out the best way to display work orders and looks like this will be possible by setting up favorites. The customer support is excellent.

Inventory Shortage Report was set up in a different M+ format than what we had and it is missing fields and it is not easy to follow.

It has been a wonderful experience and educational process learning this system with the awesome assistant and hands on training of rep.

I had trouble finding specific buildings and locations.

My experience from the very beginning has been amazing. From the first moment we contacted Facilitron until now, we have had amazing guidance and support.

The problem that we have is the need to baby sit the ends users.

It has been a great addition and relieved some of the intensive workload on staff at the District level. They are also great at ensuring the funds are collected.

When scrolling from month to month when you change the site or room it takes you all the way back to your current month. This makes it very hard when trying to see the availability of rooms or sites.

I like that the software is very user friendly. I like that comments can be added so either the requester can view them or they can be kept private within the organization.

It is difficult to speak on something I don't like.