Lansweeper vs InvGate Service Management: Which is a better fit?

Excellent asset tracking with details on almost everything about a device. It can be very useful for finding devices physically as it reports which port a device is plugged into (using snmp).

There is no way to see what deployments you have running, and there is no way to cancel them once you kick one off.

Has become a great tool that I use regularly. Was recommended to me, and I recommend it to others.

David D

Applications Supervisor

Installer logic is very limited with no access to WMI for creating conditions. Deployment packages do not survive reboot (ie multi reboots in a single installation package).

I cannot imagine doing my job as a systems administrator without this tool. It makes automating so many processes super easy, and is easy to customize with a great user base.

The biggest pet peeve that I have with Lansweeper is that it only hold onto the record of the device for 30 days after it goes offline.

I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

Not much but the menus can sometimes be too close as they pull down when you hover over them and that can be a little annoying.

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Built-in integrations to other platform or service is somewhat rather limited.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.

It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.

Andrés Camilo A

IT Manager Authorized Distributor at ESET Colombia

No Mobile App available for the users Android and IOS.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

Shelley S

Coordinator

It assigns multiple tickets that have no relation to each other to your service requests.