ChangeGear vs Lansweeper: Which is a better fit?

The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.

If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.

With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.

Our customers are enjoying the ease of use. The creation of a ticket by email helps our customers that are out in the field daily.

Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.

The ChangeGear product has all the tools needed to run a successful incident, change and help desk system. I have been a user for many years and the team at Sunview has always been top notch.

It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.

Excellent asset tracking with details on almost everything about a device. It can be very useful for finding devices physically as it reports which port a device is plugged into (using snmp).

There is no way to see what deployments you have running, and there is no way to cancel them once you kick one off.

Has become a great tool that I use regularly. Was recommended to me, and I recommend it to others.

David D

Applications Supervisor

Installer logic is very limited with no access to WMI for creating conditions. Deployment packages do not survive reboot (ie multi reboots in a single installation package).

I cannot imagine doing my job as a systems administrator without this tool. It makes automating so many processes super easy, and is easy to customize with a great user base.

The biggest pet peeve that I have with Lansweeper is that it only hold onto the record of the device for 30 days after it goes offline.

I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

Not much but the menus can sometimes be too close as they pull down when you hover over them and that can be a little annoying.