Lansweeper vs Vivantio: Which is a better fit?

Excellent asset tracking with details on almost everything about a device. It can be very useful for finding devices physically as it reports which port a device is plugged into (using snmp).

There is no way to see what deployments you have running, and there is no way to cancel them once you kick one off.

Has become a great tool that I use regularly. Was recommended to me, and I recommend it to others.

David D

Applications Supervisor

Installer logic is very limited with no access to WMI for creating conditions. Deployment packages do not survive reboot (ie multi reboots in a single installation package).

I cannot imagine doing my job as a systems administrator without this tool. It makes automating so many processes super easy, and is easy to customize with a great user base.

The biggest pet peeve that I have with Lansweeper is that it only hold onto the record of the device for 30 days after it goes offline.

I'm very happy with Lansweeper and we are going to implement the help desk software in the near future to replace our current ticketing system. It's a more robust system than other similar programs.

Not much but the menus can sometimes be too close as they pull down when you hover over them and that can be a little annoying.

Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.

For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.

Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.

Now this functionality is lost. Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.

Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

The log comment size is too small which makes difficult to read the comments. And something the view get's corrupted.

Having worked on the previous version of Vivantio I can confirm that this release is a great improvement on what we previously had.

The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.