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Enterprise marketers and digital agencies
Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions.
Ease of use and support were great. The feature set they have is great as well.
Then, when we went to cancel, they made ridiculous claims about how we were locked in for another year. No one responds to messages, I had to call multiple times and insist someone speak to me.
Using call tracking, figuring out the ROI of our campaigns is even easier. Customer service, in my experience, has been fantastic.
Our needs changed and we found a different product for our needs. They were absolutely horrible about handling the porting of our old numbers.
I researched a few other call tracking solutions and all were better and cheaper.
I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career.
Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more.
I was on a month to month contract and after you cancel they will charge you for 2 more months. They also charge for porting phone numbers.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
No automatic upgrade, it requires to be triggered via UI manually.
Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation.
No integration with Odoo yet. Minimum number of users (at least one admin and one supervisor).
Virtualizable solution, very easy to install and maintain, good performance on all channels, excellent IVR designer.
No need to buy expensive hardware. We have information to analyze now.
Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).
The tech support team is not available for help during emergency.
Prioritize real-user-identified key features according to your needs to find your best fit.
DialogTech
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Top FeaturesDialogTech
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